Components & Architectural

Hello. I sent a diagnostics in…here is my number 394392238. What is happening is that I can play TuneIn with no issues on my sonos system. When I try to play a playlist off Apple Music (or Amazon music) it will play on one speaker but not all or it will cut in and out on various speakers. Usually, it will play on one speaker and not the rest. Very frustrating!! 

Hi,I have 3 sonos symfonisk speakers, 2 in the living room where the router is, and 1 in the kitchen. I have never been able to connect to them using WiFi so I connected one of the speakers by ethernet cable to the router to create a sonosnet. The issue I am having is that several times per week when I try to use the sonos-app to play music, it can’t connect to the speakers. I have to physically disconnect the power and connect it and wait and then the app can connect. I also have playback issues where songs are skipped, stutters or stop being played for seconds.I had this for a year now and I have never had it working properly and I am very disappointed in these products.Does anyone have any idea what can be done or is this just a waste of money?

Back in May 2022 I attempted to buy online a “2 Room Sonos One Set”. I have a 30% Upgrade Discount on my account which I was trying to use.Logging on to my account the 30% discount is clearly shown:  , and the online pricing shows the 30% discount being shown i.e. £398 down to £278.60 = 30%… ...placing the item in my basket still shows the 30% discount pricing i.e. £278.60… ...going to checkout…...hey presto the pricing changes to only a 15% discount!!!! I raised this issue back in early May with Sonos support, sending them the above screenshots of my account and the correct 30% discount turning into the incorrect 15% at Checkout. Sonos support agreed that it was a website error, and that the issue would be fixed.Since then I’ve lost count of how many marketing emails I’ve received telling me that I have a 30% Upgrade Credit on my account, and how many emails I’ve had asking for feedback on how Sonos was performing.If only they spent as much effort fixing their online Shop... 6 months

HI!I CAN USE 4 SPEAKERS OF 8 OHMS EACH MAKING IMPEDANCE MARRIAGE IN 2 OHMS AND ONLY PLUG IN ONE AMP CHANNEL? I ALSO HAVE 4 SPEAKERS OF 4 OHMS EACH, I WOULD LIKE TO CONNECT EACH PAIR IN PARALLEL (2 OHMS) USING THE TWO CHANNELS OF THE AMP. I CAN DO THIS? THANKS

Howdy All, I have one of two S2 speakers that alerts an unwanted “bong” alarm daily at midnight and I can’t figure out where the command is activated. Diagnostic number :846578419.  I’ve check all my phones and tablets to turn off or quit Sonos activity but the midnight bong continues. Any help much appreciated.

I have a LG C8, Sonos ARC+ Sonos SL Ones x2, Chromecast with Google TV - something it randomly disconnects from the Sonos arc and I get this volume bar at the bottom. Has anyone else experienced this? No sound will come out.   

My sonos speakers keep going line or are not in the app. I’ve done ever troubleshooting exercise and talked to the support desk. This problem seems hopeless. Is there anything I can do to escalate and get a result? My system was fine for years. I’m frustrated and want to throw all this stuff out.

Hello!DO I HAVE THE ABILITY TO USE 4 8 OHMS SPEAKERS MAKING IMPEDANCE MARRIAGE IN 2 OHMS AND ONLY PLUG IN ONE AMP CHANNEL? ADDITIONALLY, I HAVE 4 OHMS SPEAKERS AND I WOULD LIKE TO CONNECT EACH PAIR IN PARALLEL USING THE TWO CHANNELS ON THE AMP. CAN I DO THIS? Thank you.

I have been having ongoing issues with streaming SirusXM for years now. This is one of my main uses of my Sonos. Now the stream plays for 15 min at a time and the cuts out with an error stating “Unable to play ‘channel here’ - the song is not encoded correctly.” 

Rang service support last week because having changed wifi routers and set up Sonos again, whole system disconnected. Went through various steps. Got it working again. Now it’s gone again just a week later.  had previously done various factory resets etc.  any ideas (a) how to reconnect a system of 6 speakers without doing resets on all? And (b) how to stop this happening repeatedly? diagnostics report number is 158033540 many thanks!

I have 5 sonos amps in my IT closet. I have 3 sonos subwoofers around my home, each designated to amps in the closet. They are all on my wifi (wifi coverage is great all over the home). The subs are too far from the amps to pair, will purchasing a boost and hardwiring it to the router fix this? On sonosnet does the sub still do ad-hoc to the amp itself or does it use sonosnet to pair to the amp?

Has anyone found a way of controlling the sound of a Playbase with the Magic Remote of an LG OLED G2 (2022)? In Device Connector (or rather “Universal Control Settings” as it’s now called), there is no Sonos available in the list of vendors, when setting up the Optical output...

HelloPocketCasts has stopped working through the S2 app. When trying to play a podcast it says unable to play selected item. And when trying to choose a podcast either no podcasts come up or it says unable to browse music. I have tried rebooting my router, reauthorising my PocketCasts account, removing the service and re-adding, but no luck.Thanks

Last night, there was a power outage at my house. When the power came back on, most of my Sonos products came back online. But not my Sonos Connect. After a factory reset, my Sonos app was able to see the Connect. But I still can’t get it back online. Is there a step I need to take? Do I need to hardwire the Connect to the router in order to bring the Connect back online? It’s stuck at this stage: 

Hi! I have a ZP120 amp connected to two bookshelf speakers that I use for music playing. Is there a way to connect my TV to it? Keep in mind these ZP120’s do not have the HDMI ARC connections that the new Amps  have. It only has an analog Line-In input and two ethernet ports. If it IS possible, my next question is about how it works: I don’t want to have to open the sonos app and select anything when I use the TV--I just want to turn the TV on and have the sound come out of the speakers… Thx!

What does Sonos normally offer or do to it's customers if there outside the warranty period for S2 devices that are defective? Do they normally provide a discount on new purchases and if so, what kind of discount? Or would they maybe see about a full unit replacement if it gets escalated to a manager?

It says “Sorry, we can’t connect to Sonos.  Let’s try some things: ...” It was working fine on this PC untill I switched from the ATT Wifi to an Orbi wifi.  Like I said in the title, our phones still work fine, and they’re on the same wifi as the PC.  All my speakers appear fine for the phone S1 app. I tried resetting the PC S1 app -- no difference.  It searches for about a minute, and says it’s connected, but then after I click OK, it says “Sorry, we can’t connect to Sonos.  Let’s try some things: ...” PC Wifi is is set up as a Private Network and is not set up as a Mobile Hotspot (no Internet connection sharing). Setting it to a Public Network did not help. I tried putting a cat 6 from the PC to my Sonos Boost, and the Internet still works from the PC, but no change to the S1 app on the PC failing to connect to my Sonos system. Diagnostic report: 1543599904

Intermittent, very brief cut out of sound from Samsung TV through Playbar. Happens on all TV sources - cable box, android box, streaming services. Optical cable connection. Does not occur while playing music. 

Bonjour,J’ai un soucis. Je m’explique : j’ai configuré mes sonos one en paire puisqu’elles sont dans le salon et dès lors que j’écoute la musique ou que je fais fonctionner ma télé au travers de mon Apple TV, une enceinte fonctionne mais pas l’autre. Dans ce cas, je suis obligée de supprimer la paire et la reconfigurer systématiquement. Parfois même, l’enceinte ne fonctionne plus en plein milieu d’un film ou autre. Et je dois refaire ce même mécanisme pour que ça fonctionne.Pour votre info : elles sont connectées au wifi (j’ai la fibre) Auriez vous une solution pour résoudre mon problème, svp ? Par avance, merci ! Belle journée.Amélie 

I have a sonos one speaker which had become temperamental to connect to, so I reset it.  Since then I’ve been able to connect, but the status light has continued to cycle through a series of colours.  It’s being doing so for about 18 hours now, with the cycle being: Green: 6 seconds flashingWhite: 6 seconds solidRed: 6 seconds solid Orange: 6 seconds solid Any ideas what might be happening?

BuongiornoHo acquistato il giradischi Giradischi Pro-Ject T1 Phono SB per ampliare il mio impianto sonos, ho collegato l’uscita del giradischi all’ingresso del port ho configurato l’app sonos dopo aver acquisito il tutto, al massimo volume sento molto basso, qualcuno sa darmi qualche info per risolvere il problema..Grazie

I have 3 Sonos One speakers and a Sonos Move connected to Wi-Fi. My iPhone can connect to the speakers. Music appears to be playing on my phone, the volume is turned up and it appears to be connected to the speakers but no sound is coming out of the speakers (except if I switch the Move to Bluetooth). When I open the Sonos app on my iPhone, an error message appears “Unable to connect to Sonos. Let’s fix it.”  Proceeding through the repair wizard doesn’t fix the issue. I have checked my router and the speakers are appearing as attached devices and they have obtained an IP address. This same issue occurred once before and eventually it resolved itself. However, it is not resolving itself this time. How can this issue be fixed?

I currently can't use Apple Music with Sonos. The Sonos app says I am unable to browse my library and need to reauthorise the service.Reauthorising the service leads to a loop where I have to keep reauthorising the service and can never see my library.I've uninstalled both apps and reinstalled but it doesn't fix the problem.I'm on an Android phoneAny help please?

Since about 5 days ago I can’t stream Apple Music or even browse my AM library through my Sonos system. I’ve tried deleting my account via the Sonos app and reauthorizing my AM account, that didn’t help. AM results will appear in the Search screen but when I try to play them I get “unable to add songs to queue,” and when I try to browse my AM library I get the error shown in the attached screenshot.  All other sources work, including Spotify and local Sonos library. I am also able to stream AM to Sonos via AirPlay. Is there a known issue with Sonos directly connecting to AM at the moment?

I have many speakers throughout my House.  When playing via Spotify and I change a song, the speakers don’t all connect at the same time and might take several seconds or longer to finally connect, even in the same room