Problem streaming Apple Music

Forum|Forum|4 years ago
April 20, 2022
41 replies
12548 views

Since about 5 days ago I can’t stream Apple Music or even browse my AM library through my Sonos system. I’ve tried deleting my account via the Sonos app and reauthorizing my AM account, that didn’t help. AM results will appear in the Search screen but when I try to play them I get “unable to add songs to queue,” and when I try to browse my AM library I get the error shown in the attached screenshot.

All other sources work, including Spotify and local Sonos library. I am also able to stream AM to Sonos via AirPlay. Is there a known issue with Sonos directly connecting to AM at the moment?

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Best answer by Airgetlam

When I click on ‘View real time service status’ next to your post, it shows Apple Music as a green check mark, which, along with the lack of thousands of similar posts, suggests the issue is a local one to your system.

I’d certainly try re-authorizing the Apple Music service in your controller by removing it completely, waiting five minutes, then adding it back in, which should force an auth with Apple. But if that didn’t work, I’d submit a system diagnostic and call Sonos Support directly to discuss it. They’d be likely to pinpoint the issue in the diagnostic, and help you get back to connecting to Apple Music.

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H

Hopeisnotlost

Lyricist I

In reply to my above query, got in touch with Sonos CS, as mentioned in the above message.

Worked me through the workaround involving use of an iOS device and got the system up and running on my Android device first time.

Sub Mini is due any day now, so looking forward to happier days...🙃🙂

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