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schaser
Contributor I
October 9, 2022
Answered

Playbar cutting out from TV

  • October 9, 2022
  • 2 replies
  • 162 views

Intermittent, very brief cut out of sound from Samsung TV through Playbar. Happens on all TV sources - cable box, android box, streaming services. Optical cable connection. Does not occur while playing music. 

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Best answer by Corry P

Hi @schaser 

Welcome to the Sonos Community!

It may also help to unplug your TV from power for at least a minute.

I hope this helps.

2 replies

Airgetlam
Airgetlam
October 9, 2022

Sounds like your TV may be sending the wrong signal to the Sonos via the optical connection, at times. I’d be double checking to ensure that the TV is locked down to Dolby Digital only on the output, and also the settings on all the devices feeding the TV as well, since across optical, there is no ability for the Sonos to ‘tell’ the TV which formats it is capable of processing. 

Bruce
Corry P
Corry PAnswer
Sonos Staff
October 12, 2022

Hi @schaser 

Welcome to the Sonos Community!

It may also help to unplug your TV from power for at least a minute.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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