Components & Architectural

A specific playlist that I have created, and listened to through Sonos in the past, will no longer play. It is an amazon music playlist. The other stock playlists that amazon has will play, but not the one I had created. It is giving me code 701.  I have deleted the sonos app, reinstalled it.  I have removed the amazon music app from sonos, and reinstalled it. Still no luck.Everything else works; spotify, pandora, other amazon music, etc.  Looking for advice! ​​​​​​​

Got a new network with WPA2-AES Service. Problems connecting my devices from IKEA. Any work-around?

I have a Sonos Amp connected to my Xfi router’s LAN port via ethernet, thus putting my entire Sonos system in a wired mode.   It’s worked flawlessly since I installed it a few weeks ago.   Yesterday I connected an AppleTV and a Samsung television to two more of the router’s LAN ports for streaming stability.   When I did that, my Sonos music started cutting out every 4.5 seconds and it happened continuously so long as EITHER of those devices was connected to the router.   I tried removing the TV connection and the music still cut in and out.   Then I reconnected the TV and removed the AppleTV and got the same result.   The idea was to prove whether it was the AppleTV or the Samsung television, but alas they both cause the same problem.    When I disconnected both devices from the router, the music played perfectly again.Please note that there is NO interaction between the television/AppleTV and the Sonos system.   For instance, the TV audio plays out of its on board speakers, not throu

I recently bought 6 Sonos One SL speakers. I have the v2 app on an ipad. Overall, I’m extremely happy with the sound quality. However, I have an issue with group volume control. If I significantly increase volume for the living room speakers using the slider, after a minute or two if I look at the volume sliders I find that the living room volume will have lowered back to where the other speakers were. Why don’t they keep their setting? Any ideas?

Every time I open Sonos 1 app it won't connect. I have a Play 1, a Play 5 and a TV Playbar with 2 Play 1’s linked for surround sound. If I restart the device I've opened the app on (IPhone or IPad) then it will connect. If I go back to the app later it won't find anything, even though music is playing, and I have to restart the device again. Really frustrating. Any advice?

I have quite a few Sonos speakers now and I cannot seem to fix the delay issue.  I have very good internet speeds here but I went ahead and bought a boost hoping it would help.  It did not.  Anytime I play it takes forever for mall the speakers to start playing.  If I let it play it is fine, however, when I skip a song it has to connect over again.  I have spent way too many hours and had too much stress over something I have payed so much for.  Can anyone help me out?1x Move1x Five1x Play: 51x Sub1x Mini sub2x One2x Symphonisk bookshelf3x Symphonisk picture frame2x Symphonisk lamp1x Roam1x Boost Diagnostic code:1520184070

Sonos Connect - there is no light. After being unplugged/plugged back in, white light comes on for about 3 seconds and then goes away. Tried to reboot it many times - reset it few times by pressing mute and + button and plugging it to power source at teh same time but it does not do anything  What's the problem - can anyone guide? 

Okay fine, Sonos devices only work on ONE very specific type of network that exists primarily in North America and in the Sonos test lab.  Okay I accept that.  I’m not using exactly that type of network configuration, so even though EVERYTHING works on my network except Sonos devices, I accept that my network is the problem. Surely, then, Sonos has a detailed technical spec sheet somewhere explaining to me EXACTLY how to configure my wireless network such that it will work with Sonos devices.  Someone please point that to me.  Oh and by the way, all my Sonos devices used to work until recent FORCED updates broke them, but okay it’s my network’s fault.I want an RFC white paper detailing exactly what type of network Sonos products are compatible with.  Not only the standards but also the configurations.  Channels, frequencies, SSID names, password length and complexity, number of mesh routers, power line network extenders, everything.  Point me to these detailed white papers so I can beg

Evening all, was gifted a fairly new (but technically 2nd user) Amp a week or two back but what I thought would be the normal straightforward set up is proving be anything but.Device powers up, is connected on an RG45 to an older Amp Connect port.The app sometimes finds it but never completes the connection and comes back with an ! and ‘power down and try again’It does not always make a connection, it seems inconsistent. If you swap the RJ45 connection during the device search, it will flash up that ‘Sonos Amp’ found but does not complete the connection.On one ocassion, the app made a statement to the effect that there was network problem and was trying to connect direct from the mobile. That did not complete either.It is possible of course (not being out of the box new) that there is a hard fault or that a previous config is hampering progress.I wondered if there was a hard reset procedure that might clear any config question marks. or if there is a different testing procedure that mi

This week’s issue.I have lost the ability to play any internet radio, playlists, etc., on Sonos Radio, Amazon Music, radioPup, SiriusXM, or TuneIn.I can browse, but when I select, depending on the service, I get an “Unable to add music to the queue” message, an “Unable to play the selected item” message, or, in the case of Sonos Radio, nothing happens.I have unplugged all my speakers, rebooted the router, and rebooted the speakers.Diagnostic 1859730827

I had this happen to me - others have complained about the same thing. I do not have Spotify so it is definitely a Sonos issue. It was very annoying that it started playing randomly at night, when my laptop was totally closed.

Hello, My Sonos Connect lost all of a sudden its sound, and only when I turn the Connect & the speaker both to max can I hear a very silent sound. I tried unplugging, rebooting, reseting the system, changing cables, different speakers - the problem remained. What can be the issue? Shall I just say goodbye to the item? :'( Thanks, Bence

I recently purchased a Sonos Ray soundbar and when i am in my conservatory where I have a Sonos 1 when i look at the app it always goes to the soundbar and on most occasions does not see the Sonos 1 until i use my phone to access the app - any suggestions?

Playing music, everything is fine, music suddenly stops, can’t connect. This happens about 3 times a month. There is nothing wrong with my wifi, speakers are all plugged in ok. The only way I can get things back is to dump my music and reload it. I have 20,000 songs so it takes forever. This is beyond annoying. If I had known I would have this much trouble I would have never bought $2000 worth of speakers. 

My house had existing Sonos in ceiling passive speakers. All connected to a Sonos Connect in the den.  I replaced the Connect with a Sonos port and used an existing amp/receiver. Sonos speaker left/right connected to the amp, line in to the amp from the Port. When I play Pandora thru the Sonos 2 app I get no sound at all.  I’m stumped. I was careful to mark left/right speaker cables hot & ground before connecting them to the amp. I did use crimp connectors to extend the length for connecting to the amp.  Seemed pretty straight forward but I’ve got nothing.  Thanks for your input/advice. 

No doubt We all need some SEO changes to rank and some features of Spotify we can handle, but we need only to feature it on Spotify as well.How it reflects the changes??? 

Light on my Sonos boost has been flashing green for around three weeks as of now, I know that it means its reset and ready to be connected. This system has been installed and registered on the S2 application, factory reset once or twice as well. Any help would be appreciated thanks.

I have 2 Sonos connects in 2 diff rooms. Worked for years without problem. Lately though it seems only one sonos at a time is recognized by the app. When I search for missing products it sometimes adds the one missing but then loses the other one.  So it seems the app only recognizes one sonos at a time now ? Help !  I have tried all the troubleshooting suggested and nothing works. 

Hi, I have my main router in my basement. I have a mesh system throughout the house as well. For some reason my Sonos devices pick and choose which router they want to connect to almost every day and very randomly. How can I stop this from happening? 

I have a surround set up in my living room (arc, sub 2x play 1) and ever since yesterday when I updated to 14.18, I’m having trouble with audio cutting out whilst watching on my Apple TV. It’s connected via LG C1 via eARC. Hasn’t happened before but I can replicate it on two YouTube short videos - it cuts out after 6-7 seconds (always at the same place) and then doesn’t return for the rest of the video.It’s not happening on my laptop/iPad etc so its certainly Sonos related. heres one of the videos:  Moderator Note: Modified in accordance with the Community Code of Conduct. 

I have what seems to be a really basic problem with the RCA output of my Port. Probably a simple soldering problem. Music don’t play on the left side. When I shake the cable/input, sometime it starts to work back and then sounds stop. At first it worked great for weeks before the problem come back, but it slowly kept doing it more and more.This seem a really really common problem and anyone familiar with usual analog amps and cables can figure this out. So I chat with Sonos guys and I spent 2 hours with them doing tests/sending pics that solved nothing. Now they want me to call them so they can continue their tests by phone so they can figure this is actually a simple soldering problem or something related to the physical port itself.They never f*****g bothered recognized it could be a simple soldering issue. All they want is to figure this out with more tests. with the RCA and they tested everything, but could not just aknowledge that it could just be a simple soldering issue. BTW, I

Hi there,I have 2x Play1 speakers, currently connected to and working on a WiFi network (WiFi disk).However, I want to connect the speakers direct to the router WiFi - a second trusted WiFi network.I have gone through the set up wizard many times via my Android Samsung smartphone. The S2 App does not manage to detect either of my Sonos speakers.I have tried a reboot of the speakers. And a reboot of the disk and router - just a switch on / off again. But no joy.Any suggestions before I consider a factory reset?Thanks

I'm getting low quality album art when playing music from Spotify using the Sonos interface (using the connected Spotify account)  But quality is fine when I use Spotify's interface to 'play on speaker' and select my Sonos.  This is driving me away from using the Sonos app.   

Our Sonos is connected to the TV via IR cable. When we turn on the sound to the whole system it starts cutting out and gets choppy. When it is just the sound bar there is no issue. Ive replaced the IR cable, reset the Sonos, and reset the actual soundbar. 

Hi,I'm trying to add a Sonos Boost to my existing environment.We currently have 3 Sonos Play:5 speakers connected to our local Wi-Fi network.I want the speakers to use the SonosNet Wi-Fi network instead of our local Wi-Fi.I added the Sonos Boost via network cable to our router.It boots up and after a minute it flashes green.In the Sonos (S2) App on my iPhone I click ‘add product’ but the app doesn’t find the Boost.The Play:5 speakers are already connected in the Sonos App.When I run a network scan of my network I can find the IP-address of the Boost so it should be connected.I'm trying to find out what i'm doing wrong.Any suggestions? Cheers