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Alonzo Mosley
Alonzo Mosley
Headliner I
Sep 11, 2022 9:26 PM UTC
Answered

Unable to Browse /Add to Queue

This week’s issue.

I have lost the ability to play any internet radio, playlists, etc., on Sonos Radio, Amazon Music, radioPup, SiriusXM, or TuneIn.

I can browse, but when I select, depending on the service, I get an “Unable to add music to the queue” message, an “Unable to play the selected item” message, or, in the case of Sonos Radio, nothing happens.

I have unplugged all my speakers, rebooted the router, and rebooted the speakers.

Diagnostic 1859730827

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Corry P
Corry PAnswer
Sonos Staff
Sep 13, 2022 8:00 AM UTC

Hi @Alonzo Mosley 

Thanks for your post!

The diagnostic is reporting a possible issue with your Boost’s ethernet cable (I say “possible” because it’s possible you unplugged the cable 3 times in one minute intentionally), so I recommend you try a replacement.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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11 replies

Ken_Griffiths
Ken_Griffiths
Sep 11, 2022 10:31 PM UTC

I would first try a sequential reboot of your network and devices to eliminate the potential for it being a duplicate IP addressing issue, which is what it sounds like maybe happening here, but that’s a guess at this stage based on what you’ve mentioned in your initial post.

So perhaps try this …

Simply switch off all and switch them back on in this sequence:

  • Modem/Router
  • Boost or Other Cabled Sonos Speakers/Devices
  • Wireless Sonos Speakers/Devices (nearest first, to the furthest away from the router)
  • The Sonos Controller Device(s)
  • Your other network and home devices

Allow a couple of minutes for each Sonos device to establish a stable connection before moving onto switching-on the next device. Let your 'rebooted' network settle for 10 minutes or so and then run your tests to ensure everything is then working as it should be.

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Alonzo Mosley
Alonzo MosleyAuthor
Headliner I
Sep 11, 2022 10:38 PM UTC

I have unplugged all my speakers, rebooted the router, and rebooted the speakers.

 

Thanks, but… the only difference was I restarted Sonos devices from furthest to closest.

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Dan: You're gonna need to get someone to fix my computer. Kim: What's wrong with it? Dan: It's in several pieces on my floor.
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    Grand Maestro
    Sep 11, 2022 11:01 PM UTC

    Thanks, but… the only difference was I restarted Sonos devices from furthest to closest.

    If the most distant SONOS is not wired and is beyond wireless coverage from another SONOS unit, this sequence might not work. 

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      Alonzo Mosley
      Alonzo MosleyAuthor
      Headliner I
      Sep 12, 2022 3:56 PM UTC

      That would be weird because the wireless radio is the one thing that has worked flawlessly for five years. Until yesterday.

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      Dan: You're gonna need to get someone to fix my computer. Kim: What's wrong with it? Dan: It's in several pieces on my floor.
      buzz
      buzz
      Grand Maestro
      Sep 12, 2022 4:21 PM UTC

      We cannot rule out hardware failure. Another possibility is a neighbor installed something that causes interference.

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      Alonzo Mosley
      Alonzo MosleyAuthor
      Headliner I
      Sep 12, 2022 5:50 PM UTC

      I would understand if interference was impacting one speaker, but this is at the interface level?

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      Dan: You're gonna need to get someone to fix my computer. Kim: What's wrong with it? Dan: It's in several pieces on my floor.
      Corry P
      Corry PAnswer
      Sonos Staff
      Sep 13, 2022 8:00 AM UTC

      Hi @Alonzo Mosley 

      Thanks for your post!

      The diagnostic is reporting a possible issue with your Boost’s ethernet cable (I say “possible” because it’s possible you unplugged the cable 3 times in one minute intentionally), so I recommend you try a replacement.

      I hope this helps.

      Translate
      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Alonzo Mosley
        Alonzo MosleyAuthor
        Headliner I
        Sep 13, 2022 8:32 PM UTC

        It’s a fairly new cable. I had rebooted the router and unplugged the speaker “recently” before the diagnostic - would that present the same? Or is that definitely tied to a hard CAT link?

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        Dan: You're gonna need to get someone to fix my computer. Kim: What's wrong with it? Dan: It's in several pieces on my floor.
        Corry P
        Corry P
        Sonos Staff
        Sep 14, 2022 7:42 AM UTC

        Hi @Alonzo Mosley 

        It’s a fairly new cable. I had rebooted the router and unplugged the speaker “recently” before the diagnostic - would that present the same? Or is that definitely tied to a hard CAT link?

        If by “unplugged” you’re referring to the power cable, then that is not what the Boost is reporting - it’s reporting 3 ethernet cable disconnects in the space of one minute.

        Translate
        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        buzz
        buzz
        Grand Maestro
        Sep 14, 2022 8:07 AM UTC

        Hi @Alonzo Mosley 

        It’s a fairly new cable. I had rebooted the router and unplugged the speaker “recently” before the diagnostic - would that present the same? Or is that definitely tied to a hard CAT link?

        If by “unplugged” you’re referring to the power cable, then that is not what the Boost is reporting - it’s reporting 3 ethernet cable disconnects in the space of one minute.

        Sometimes I find that new cables are difficult to fully seat in the jack -- leading to intermittent connections.

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