Unable to Browse /Add to Queue

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This week’s issue.

I have lost the ability to play any internet radio, playlists, etc., on Sonos Radio, Amazon Music, radioPup, SiriusXM, or TuneIn.

I can browse, but when I select, depending on the service, I get an “Unable to add music to the queue” message, an “Unable to play the selected item” message, or, in the case of Sonos Radio, nothing happens.

I have unplugged all my speakers, rebooted the router, and rebooted the speakers.

Diagnostic 1859730827

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Corry PAnswer

Sonos Staff

Hi @Alonzo Mosley

Thanks for your post!

The diagnostic is reporting a possible issue with your Boost’s ethernet cable (I say “possible” because it’s possible you unplugged the cable 3 times in one minute intentionally), so I recommend you try a replacement.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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O

orson

Contributor I

I just had this issue. I tried everything I could think of. Finally I decided to reset the speakers one at a time. After I reset the first speaker the system was fine all over. I can’t figure that one out.

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