Components & Architectural

Hi all, I have 2 sonos ceiling speakers installed in the kitchen, these are hard wired to a sonos amp in which is upstairs in a cupboard. The amp works fine, good sound from the speakers when playing from my phone.I have tried to connect my external echo dot as the voice controller. When running through the app set up, it tells me I don't have any dealers registered to my sonos account. So I go into my account to assign the architectural ceiling speakers. The audio beep comes out of the speakers, but the app says 'sonos architecural speakers not detected.Without these speakers registered to my account, I can not enable the sonos skill on my Alex app. Therefore can not link the 2I spent an hour and 50 minutes on the phone last night to sonos help doing resets, trying work arounds and they concluded that it should work but doesn't.Is anyone familiar with such problems please?Thank you

Turntable record bug has bit me guys so asking questions. I was born in 69 parent had an all in one unit tv was in the middle with a turntable one side radio on the opposite so I grew up on LP.Daughter got one of those suitcase BT victrola for Xmas last year, been playing with it some over the year thinking of adding one to my system. I have an arc, sub 3 pair of one sl as front surrounds and pair of era 100’s as rear surrounds all in living room.   Talking about the turntables at a family gathering was offered one from an uncle a Kenwood kd-3077 in great condition. Haven’t taken it as it got me looking should I get an Audio-Technica LP120XBT turntable or find a vintage matching receiver and have an old school setup.   Figured I’ll have to ungroup the 100’s as surrounds and use the line in either way or just add a third. I’ve toyed with going all old and found a Kenwood  KR-6600 receiver that’s needs no work. Hoping to get some pros and cons of each from people here.

Hello!Brand new Sonos user here. Quick question on the connection of my Port / two Era 100 speakers to a Sony Receiver I have. We recently converted a detached garage into a “party room” of sorts. We got two Era 100 speakers to use with a TV as well as Port to use with turntable, cassette deck, and CD player.  I have TT, cassette deck, and CD player in a Sony STRDH190 receiver. I’ve connected the Port to the receiver and can get all records, tapes, and CDs to play in the Era 100 speakers.  The volume can only be controlled through Sonos and I’ve tried various combinations of “Fixed” “Pass-Through” and “Variable” as recommended in other posts. It’s almost as if the receiver is just a big “switch box” now letting me select between inputs but not impacting the sound in anyway.  My question is have I set it up incorrectly? I would like to have the receiver be able to control the volume / tone as well. I feel like what I’m hoping for is impossible or I’m missing some very easy step!The curr

I have a Sonos Connect connected to my hi fi amplifier. Unfortunately when I am listening to BBC radio it keeps cutting out.I have now connected it to a wifi extender with an ethernet cable, but the problem is still there. I monitor the wifi extender which always has a good connectionto the main router. The signal from the extender is always strong (no problems with anything else connecting to it).The only connection problem is the Sonos Connect and nearly always when listening to BBC radio. Is there a compatibility problemwith Sonos and BBC radio? Is my Sonos Connect defective? But why only with BBC radio?I hope you know what’s wrong because this is extremely frustrating. I was looking forward to New Year concert from Vienna on BBC Radio 3but is impossible to listen to with constant drop outs.

Hi I have a pair of Sonos Era 100 and a pair of Sonos Era 300 speakers.Both pairs are used to play records via Bluetooth to my Sony Bluetooth turntable.Since upgrading to version 15.10, both of my speaker sets are able to pair up to my Bluetooth turntable, but I am getting no sound.I have unpaired and re-paired both sets several times, but to no avail.I am able to pair up my phone to them over Bluetooth and play music no problem.Anyone else got the same issue?Can anyone suggest anything?Kind RegardsMartin

Help me! I buy an expensive sonos port for listen my vynils with sonos play:1. Do you think that the sonos Pot is compatible with sonos play:1? Thank you.  

How do I delete an old Music Library folder that was previously linked to an old pc that is no longer?I have no Manage area in my settings. Want to remove the songs so when I hit them to play I wont get the message that it cant find \\xxxxxxx-PC.Using S1 AppThanks, Brad

I have a couple of connectivity problems, connecting to the bluetooth of the pc the two sonos you have a delay of the audio during playback example youtube instead using two lines in original sonos putting I delay to 2000ms the videos on youtube and the audio of the games goes out of synch compared to the game with 1-2 seconds of delay, instead if I lower the delay by putting it low medium or high the video and audio are in sync but one of the two sonos was down the audio for a second presenting the same bluetooth problem, I don't know what to do, does anyone have solutions? Thanks a lot

I have a turntable with a pre-amp and want to play this through my already existing Sonos system (speakers around the house).  I called Sonos and they said I have to hard wire the turntable to a Sonos speaker with a line-in port, however I don't want/need another speaker.  Can I use the Port or Amp to connect the turntable to the rest of my Sonos speakers? 

My parents have an older B&O sound system with multiple speakers, sub, etc. (don’t judge - it came with the apartment they bought a while ago). Originally there was a B&O television as well and the whole system was fairly well integrated. A couple of years later the TV broke and they had it replaced with a Sony TV. The installer used a Sonos Port which in turn was connected to a TOSlink-to-RCA converter to connect to the TV which kind of worked, but the sound relayed through it had a noticeable delay (mostly due to the TOSlink-to-RCA conversion I assume). A while later I bought them a Sonos Beam which is now their main TV speaker. The Port can be grouped with the beam and now the sound through the Port is not suffering from delays. However, when they click “Mute” on their remote both the TV and the Beam mute themselves, but the Port does not and sound continues to play through the B&O system (which the Port is connected to)So:Is there any way to automatically mute the Port

I need to connect my Sonos Ray to my Epson EH TW650 projector, any simple advice really appreciated please

BonjourLe voyant avant de mon sonos connect ne sallume plus et les voyant de l ethernet clignottent.Il nest pas reconnu par l appli.Une solution svp Moderator edit:Google Translate- Good morningThe front light on my connected sonos no longer lights up and the ethernet lights are flashing.It is not recognized by the app.A solution please

I have a Pro-Ject T1 connected to a Sonos Port. I have several pairs of speakers throughout the house. I’m playing Jimi Hendrix Cry of Love everywhere. In each case the sound only plays through the right speaker in each stereo pair. The volume is fine, just no stereo pair when playing through the port. All other sources play fine. I’ve checked the balance on the Port and other stereo pairs. It all in the middle. I’m using the RCA cables that came with the Pro-Ject T1. Any ideas how to resolve this? Thanks,David

I have a Sonos Connect that just started cutting in/out while playing music. The sound doesn't cut out on any other Sonos devices that I have on the same wifi. Nothing has changed in the house and I don’t have any neighbors close enough that the could have a wifi interfere with mine. I have tried different steaming services, I have run different input devices on the tuner and they all work fine. It seems like I'm down to the Connect being the issue. Any thoughts on something else I can try?

I had been using my older ZP80 with my cambridge dacmagic200 DAC and everything was great. I loved the sound. This configuration worked on S1.  I recently added a pair of sonos 5 speakers which sound great but work off of S2, so I have been forced to use S1 for one thing and S2 for another and it is not convenient anymore and I have been having issues with the S1 set up.So I decided to get the port to replace my ZP80 and run everything off of S2. I have it working, but dont like the sound as much as what I had before. I know the port has a nice DAC built in but I prefer to use my cambridge DAC, but I cant seem  to get it configured to work right. Before i used through the Toslink connection and all was well. I have tried using the port with the composite connection to the cambridge, but the cambridge does not seem to be taking over. I want to just try bypassing the DAC in the port and using my cambridge since I already own it and prefer the sound, if this is possible. If not I may send

I have a Sonos Amp with two external speakers, 3 Sonos 5 gen 1, and 1 Sonos 1 gen 1. Two bridges and one boost are in use, but the power pack is damaged. After changing my router, I can't connect to the new one. Despite reconfiguring, the Sonos 5 now shows an orange light. Need assistance. Also, Sonos lacks good backup service, especially in Africa. Difficulty reaching them; wouldn't recommend their products here. They need to address their responsibilities. Moderator edit: removed email address

Hi, I have 2 Sonos One’s, a Play:3, a Connect and a Bridge. I have the Connect - connected to my computer through Line In and the Connect has the Line Out going into another 2.1 speaker system.  I am having trouble with my Connect. I can use it either as a Line In to play music from the computer to the Sonos One and Play3 (with the Line Out disconnected), or I can use Airplay from the Sonos One to play music to the Line Out speakers. However, as soon as I try to play another from the Line In to Line Out - there is a buzzing sound and there is no music out of the Line Out speakers, while the music still plays in the other speakers.  How can I resolve this problem?  

I have several Sonos Connects on my home network. I have a Sonos account and so does my wife. Is it possible for both of us to have our own account on one Sonos system?Thanks, Brad

I have a Connect Amp (ZP120) for a few months now. Basically works very well, very happy with it.But...Spotify Connect falters about once or twice an hour on average. Stops playing and continues where it left off after about 5 to 10 seconds, in the middle of the songQuite irritating. I read that I'm not the only one and I think I followed the tips from elsewhere. Removed Spotify as a service and re-installed it. As it happens during songs, it can't be Spotify-ads (I'm using Spotify Premium).Switching the network connection from wired to WiFi makes no difference either. No problem with all other connections to the same network.What else can I do to resolve this problem? Internet radio and playing my own content on my NAS work without any problems. Spotify from the Sonos S1 app also seems to work well, but is a lot less practical and user-friendly then the Spotify Connect.I'm curious if anyone knows anything that could lead to an improvement/solution. Thanks in advance!

 I have 2 Sonos connect amps that are both wired to my network switch via internet. Both amps cut out for 3-5 seconds at a time when streaming from Apple or Spotify. Any ideas as to what might be causing this?

Currently have a Rega turntable with Rega Phono Mini connected to a Play 5 Line in using RCA cablesi want to add a CD player to the set up (either with integrated amp or a separate amp)Can anyone suggest the best way to do this - do I go down the RCA switch route (2 in - Turntable and CD player 1 out - to Play 5 ) or is there a better way of connecting to the 5  

Hey all!New to Sonos and I find it a bit confusing. I went through multiple articles but I’m not able to figure this one out. I got Audio technica turntable with preamp and an LG C2. Currently, I have my ARC connected to my TV via ARC HDMI port and audio is working fine there however , my turntable which is connected to AMP (red and black cable to IN)  is not working. in Sonos APP initially my ARc was set to Livingroom and amp to Livingroom2 which I thought was an issue and I tried to force it to be in the same room by renaming. This still does not work. I tried adding surrounds to AMP as well but it does not detect ARC. What am I missing here? Any help is greatly appreciated!  

Recently i Get a Sonos Frame from Ikea to be used in my homeoffice space. The laptop speakers are crap and the extended monitor are very bad with human voices.  Manyof the videoconferences are complicated to hear because the people talks in very reververant spaces that makes me use headphones. I was figuing out is there will be teh chance to use my Sonos speaker as an audio otput for the Windows PC?This will increase my audio health diminussing the use of headphones at work.

I have 4 conect 2 amps. 3 of these always connect to my network when using the Sonos android app. However the fourth connects app won't connect and I have to switch that amp off and and on and then it connects ok.I have spoken to Sonos and they seem to suggest that the cache or memory on that amp is full and apparently there is no way to clear it. The system is only 4 years old and hasn't been used that much. Sonos just say it's tough and I can buy a new amp and they will give me say 30% discount. Anyone got a suggestion to sort this? Otherwise these apps aren't worth having! Poor quality.

Hi there. I have been experiencing sporadic audio dropouts across my system. I have 5 Connect:amps, and they are connected via ethernet to my router. This issue seems to occur fairly randomly across amps. Diagnostic ID: 1858171971