Contributor I

Answered

Sonos Connect not working simultaneously with Line In and Out

Forum|Forum|2 years ago
December 25, 2023
17 replies
637 views

Hi,

I have 2 Sonos One’s, a Play:3, a Connect and a Bridge. I have the Connect - connected to my computer through Line In and the Connect has the Line Out going into another 2.1 speaker system.

I am having trouble with my Connect. I can use it either as a Line In to play music from the computer to the Sonos One and Play3 (with the Line Out disconnected), or I can use Airplay from the Sonos One to play music to the Line Out speakers. However, as soon as I try to play another from the Line In to Line Out - there is a buzzing sound and there is no music out of the Line Out speakers, while the music still plays in the other speakers.

How can I resolve this problem?

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Best answer by Corry P

Hi @rejinjv

Welcome to the Sonos Community!

If you are still struggling with this, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

Show previous replies

ratty

Hmm... there shouldn’t be any buzzing when the radio stops. Can you try the Line-In->Line-Out with a different source instead of your Mac? A headphone outlet from a phone would do.

R

rejinjvAuthor

Contributor I

Also, @ratty , after removing the bridge - when playing the Sonos Radio on hte Connect with the Line Out - the audio is dropping out intermittently. I have set the Audio Delay to max - 2000ms, and still having this problem - didn’t have this before.

After removing the bridge - I re-setup the Sonos using my Sonos One connected to the wifi router - however, I wasn’t able to get the speakers connected to the 5Ghz network, it connected only to the 2.4Ghz network on my router.

I have all the other devices at home on the 5Ghz network.

Is this also an issue?

ratty

Audio Delay only applies to the Line-In source, not radio.

I don’t quite understand what you’ve done. Is the One wired to the router, instead of the Bridge? Or are you trying to connect Sonos to your WiFi? What router is it?

Ken_Griffiths

Also, @ratty , after removing the bridge - when playing the Sonos Radio on hte Connect with the Line Out - the audio is dropping out intermittently. I have set the Audio Delay to max - 2000ms, and still having this problem - didn’t have this before.

After removing the bridge - I re-setup the Sonos using my Sonos One connected to the wifi router - however, I wasn’t able to get the speakers connected to the 5Ghz network, it connected only to the 2.4Ghz network on my router.

I have all the other devices at home on the 5Ghz network.

Is this also an issue?

Assuming you’ve now switched over to wireless mode, ensure the routers 2.4Ghz WiFi band is using a fixed non-overlapping channel, either channel 1, 6 or 11 and set a channel-width of 20Mhz only (if the router allows) and see if that stops the dropouts mentioned… if not then try a different channel. I always think it’s a good idea to reboot the speakers after a channel change too. Then perhaps go onto try a different audio source to play on the Connect’s line-in as mentioned by @ratty.

Corry PAnswer

Sonos Staff

Hi @rejinjv

Welcome to the Sonos Community!

If you are still struggling with this, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

R

rejinjvAuthor

Contributor I

hi @Ken_Griffiths & @ratty ,

Apologies for having not responded the last few days. I have spent a few hours/days trying the different tips you both have been suggesting. Thanks both for helping me with the above even between the holidays. I have now tried the following:

@Ken_Griffiths: I have removed all the other devices in the house from the 2.4GHz channel, and kept it solely for the Sonos speakers (verified in the list of devices connected to that network). I have manually set the channel to channel 11. I couldn’t find a setting to keep the channel width of 20MhZ.
I have also tried disabling wifi and having a wired ethernet cable straight from the router.
@ratty - as you suggested - I have tried streaming Sonos radio to the speakers:
1. Streaming radio is quite temperamental. Sometimes, it works - but mostly there is a lot of dropout and it just stops working.
2. The same is now happening when the audio input is coming from Airplay (from my Sonos One’s).
3. The off-chance the radio starts playing on the Connect, as soon as I group any other speaker to the Connect - the Connect starts dropping out. The dropout stops as soon as I remove the added speaker and only have the Connect Line Out streaming.

Overall, I am really struggling to get anything playing out of the Connect. Now, even the Line In streaming to the other speakers is not playing reliably.

Any help would be appreciated.

ratty

Any help would be appreciated.

You’d better follow the advice in Corry’s post, before yours.

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