Components & Architectural

Building on other threads on this topic (all of which have been closed by Sonos), I want to also share that I had an absolutely terrible support experience with my Sonos Connect (which powers hard wired speakers in the house). It suddenly lost wifi connection and ultimately Sonos support told me I had to keep it connected to my router -- which is a non-option given where the speakers are located. After it worked fine for 5 years. Ultimately, I bought a Port -- all I got was a 15% off coupon. After countless hours on the phone with support and sales.  The Port works fine, including on wifi, but I wish Sonos would have just told me “The Connect is dead, buy a Port” -- and it would also have been nice if they made it easier and less costly to upgrade. I have multiple Sonos devices in the house, but my loyalty is in question after this terrible customer service experience.

I have a perfectly functional Sonos Gen 1 system with several Sonos amps driving in wall and freestanding speakers and subs. Obviously the older stuff is not really supported anymore, but it still works fine. Question is…can I purchase a Sonos port and integrate it into the existing system to upgrade to the newest operating system? Will it then feed to the other amps (there are 4 total.)I hate to toss perfectly functional equipment. I typically listen to only 1 or 2 rooms at a time from my iPad or iPhone as it’s just me living in the house.

Love the new conversation starter. Another innovative feature from Sonos.

Currently building a house and am setting up my 41’ x 18’ L/R, D/R, Kitchen with Sonos.  I have an Arc Ultra going over the FP, base next to it.. Thinking (2) 6” in ceiling speakers for rears but debating kitchen/dining room area.. 2 diagrams attached.. was going to go with number 2 but now considering number 1 in Mono mode.. thoughts?  not putting over the dining room table, chandelier.. Thanks! 

Hi, I recently bought the Pro Ject turntable and connected it to the Sonos Amp and paired it with  a nice pair of Martin Logan speakers and I’m using the Sonos Sub Gen 3 as subwoofer and it works flawlessly. Although I’m nostalgic with vinyl records, my kids are nostalgic with CD’s so I went to my storage and pulled out all my CDs and bought a CD player. I connected the Amp to a Duac Audio input switch and VU meter and the turntable works flawlessly, however, the CD player had a slight delay when playing the first song. We miss the first few seconds of the first song making me have to go back and restart it. I have the delay feature to minimum (75ms). Is there something else I can do to make it start from the get go? I’m thinking it’s the sub. Everything, the Amp and the sub are hardwired to my router. Thanks in advance.

FIX!!! (Ish).  I have this exact problem and just fixed it!  One month ago my playbar stopped recognizing volume controls from both my apple remote and my Samsung tv remote.  I spoke to Sonos and was told that the IR receiver was likely toast and it can't be replaced.  By complete coincidence the Spanish power outage fried my legacy google Chromecast device so I upgraded to a Chromecast 4k.  Just for giggles I thought I would try to set it up with Sonos as my new remote.  It worked in a second and is flawless!!  The IR receiver is fine!  I'm still convinced that a software update impacted these remotes.  If you are having this issue, try a Chromecast remote!

I have a updated port that has a reduced line output. My amp GUI tracks this and I'm down 12db. Has anyone else seen this? This port runs a good size outdoor sound system. So, it's a struggle getting enough source. 

I have a question about the Sonos amp. I have the Sonance Mag 6.1 outdoor speaker system. My question is the volume has to be turned up quite high, like to 60 plus or higher. Is this normal or do I have a problem. I use the Sonos app through Android. Thank you 

I’m building a new house and wife doesn’t want a soundbar near the frame tv. (She wants a clean  mantle for decorations..etc.    Would 6 In-Ceiling 8” Speakers by Sonos and Sonance wired to a SONOS AMP (inside built-in near TV) work?  I figured the TV’s eARC HDMI to AMP and phantom center with Trueplay would make the set up work.  I would have three speakers as left channel and three as right channel and the AMP set to mono.    No need for a crazy set up since we have a media room.  Living room would be for casual TV watching and sports.   Thanks in advance!  

Hi,I’ve got a Connect:AMP that powers on but will only output audio for a few minutes before the audio cuts out and goes into fault (orange white flash) mode.I’ve opened up the AMP and taken a look for any blown fuses or capacitors, none of which I can see.I suspect the issue lies on the logic board itself.Could anyone suggest where I should begin with diagnosing the logic board to resolve this issue?Ive attached some images of the AMP in this post.Thanks 

I have had enough with three out of four Sonos Connects that stopped working. Time to Wiim. Sonos is garbage!!!!

Volume shuts off after playing for a few minutes. I have one pair of outdoor Sonos speaker powered off one amp. 

Update 03/31/25This issue has been resolved for iOS with update 80.18.25😊😊😊😊😊😊😊😊Part OneYou can continue reading for the complete story or skip to Part Four for latest news. In Part Three you’ll find news from Sonos Tech Support (STS) with a suggested work-a-round with promise of a final resolution to come later.As the title indicates you may find that the balance slider is not working on your Sonos Amp under certain configurations. Meaning that there’s no change in audio position. The slider still appears as white (active) and not greyed out (inactive).I have two Sonos Amps used as music devices only; both setup with Sonos subs and 3rd party speakers. Had a conversation with Sonos Tech Support (STS) who helped...kinda’.STS ran a diagnostic on both Amps and said it showed they were set as Home Theaters🤔 That was very odd as they have never been setup as such; nor was TV Autoplay engaged. In fact a HDMI cable had never come within two inches (or less) of the HDMI port on the Am

I have an old system that has been working fine until recently. The system comprises a Play:1, a Play:3 and a Connect, connected to a HiFi.I have a music library on a Synology NAS.The Connect is hard wired (ethernet), while the Play:1 and Play:3 connect wirelessly.I can play from my library to the Play:1 and Play:3 without a problems. Radio also works just fine.The Connect however will not play from the library. It gives the error:     Unable to play “song file name”, access to “server share” is denied.The same song will play on the Play devices just fine, so I don’t think there is a Synology rights issue. However, the Connect will happily play Radio streams, which also suggests that the Connect is working fine.Any idea what the problem with the Connect and library might be?Many Thanks,Neil Attard

As my patience for sonos is running thin and this latest issue has me in a melt down. Looking for some feedback/therapy lol. SonosNet will stay as my primary connection as I still believe it to be for less problematic then random wifi and Sonos’s new tech support stance of blaming our routers and not helping. after the last update my boost is hardwired and shows as connected but no speakers are connected. If I hardwire any one speaker they all show up. I tried resetting the boost and adding it again and though it shows up on the device list, as soon as I unplug the Ethernet from the speaker the devices all vanish except for then boost.  In the years of circumventing issues I’ve never seen this one.  Sonos advice was I need to reset my entire system. I started with easy to access speakers but they will not add to the boost based system. Any thoughts?  

2 amps show on the app w the sound slider grayes out and no sound coming out. How do I fix this ? 

Hello - I need to setup a sub outdoors….  No options from Sonos…   My issue question is connecting the Sonos Sub Out (RCA) to the Sub’s amp.  When looking for an amp, they ALL seem to have an input for Left and Right RCA.  How do I connect the single Sonos Amp RCA output to Left and Right RCA inputs?  Splitter?  Connect to one of the two inputs?    Thanks!

I moved into a new build house with built in ceiling speakers in the kitchen and living room. I’ve purchased the Sonos Amp to run the ceiling speakers. I’ve also purchased an Era 100 for the kitchen and one for the living room so that I can replace the Alexa Dot. In addition, I have an Era 300 in my bedroom. Question 1: What is the best way to set up each room as they will have the Sonos Amp to run the ceiling speakers and an Era 100 to enable the Alexa Voice ability? Can the ceiling speakers and Era 100 work together?Question 2: Can all of them play together as a group (ceiling speakers with amp, Era 100’s in kitchen and living room and the Era 300 in my bedroom)? 

My sonos connect, since moving to S2 recently, has started to drop from my LAN (only connection, WIFI is disabled). Both ethernet ports have both their green and amber LED light up solidly (not blinking), even for the unused port. I can still see the (correct, fixed) IP address occupied on my router software (Unifi) but the Sonos Connect is otherwise dead, my IOS lists the connect as Not Connected, and I am unable to reconnect through the software. This happens around 15 minutes after I reset the connect (power off factory reset). I have already replaced my ethernet cable and power cable to no avail. What can be the cause and how do I fix this??

So I ran a diagnostic and Sonos tech team have confirmed that my Playbase WiFi card is faulty which seems to be a common issue for all Playbase’s which have now been discontinued. I understand my warranty has run out but Sonos should make good on manufacturing faulty products, particularly given the premium we pay in price. I’ve paid a premium for a supposedly premium Sonos product, it’s not unreasonable to expect that product to work for the purpose in which it is intended, for more than 10 years. This is not a warranty issue, but a fault in manufacturing issue. Sonos should stand behind its brand and replace all faulty products, similar to what a product recall would provide.  What resolution did Sonos offer those with the same issue? I’ve read threads where a replacement product was offered despite the warranty period expiring. I’ve been offered a measly 30% discount to buy a replacement which is going to cost thousands of dollars. I’ve requested my complaint to be escalated… imawai

Hey all, Looking for advice on arranging a new set up using a Connect:Amp Gen 2. I have a garage that I would like to have 2 indoor speakers, and 2 outdoor speakers (already there, Polk Atrium 4, all 8 Ohms). Some considerations:Would like to independently be able to control the max volume indoor vs outdoor, sound playing at the same time. Was planning on running the speaker line through 2x SVC100 to control the 2 pairs of speakers. I would prefer not to have the Connect:Amp located in the garage due to dust, insects, and cold weather. So was thinking of putting it about 50-60 feet away within the house.Based on that, I was thinking of the following:Run a Left & Right 14g wire 60 feet from Connect:Amp to a gang box. Splice the lines into 2 for each Left/Right, and feed them into each separate SVC100 Run 15 feet of 16g to each of the 2 speakers for each knob.Would this cause any issues or should I do something different. For instance, run 4 seperate wires from the Connect:Amp as de

My Sonos amp has no power light, reset is not working. I have tried alternative power cords

Will a pair of ERA 100 play stereo out of a sonos port hard wired into a non sonos turntable. Nothing else is on the Port line.  I have the port connected to S2 App.   

I wanted to share my deeply frustrating experience with Sonos in the hope that others are aware of the declining product quality and customer service.On January 9, 2025, I purchased a refurbished Sonos Amp directly from sonos.com. As a long-time Sonos customer, I was initially pleased with the fast delivery and easy setup. However, within hours, issues began:The Amp glitched with a digital loop (like a stuck CD), requiring a factory reset. An hour later, it blasted a loud squeal at full volume, forcing me to pull the power plug.Concerned, I immediately contacted Sonos support to request a replacement, but instead of offering one, they asked me to reset and retest the faulty unit—a risk I wasn’t willing to take with my speakers. After a week of back-and-forth, Sonos finally agreed to a replacement, but their merchant payment system failed, preventing me from using their advanced exchange service. After another week, I reluctantly agreed to a standard return, which then got stuck at cust

Can I hard wire connect two audio sources simultaneously, such as a turntable and a CD or other audio player, to Amp? Amp only has one line in option and I hate the idea of plugging and unplugging every time. And I'm too cheap to buy two amps. Or even an amp and Port.My first thought would be to use amp for one input and use one of my Era100s for another, which would then stream to all of my aero 100s and move simultaneously. Would this be the best avenue or is there another? An audio input switcher or splitter? Would prefer not to use Bluetooth.