Avid Contributor I

Mysterious Boost and SonosNet issue

Forum|Forum|1 year ago
March 25, 2025
15 replies
186 views

As my patience for sonos is running thin and this latest issue has me in a melt down. Looking for some feedback/therapy lol.

SonosNet will stay as my primary connection as I still believe it to be for less problematic then random wifi and Sonos’s new tech support stance of blaming our routers and not helping.

after the last update my boost is hardwired and shows as connected but no speakers are connected. If I hardwire any one speaker they all show up. I tried resetting the boost and adding it again and though it shows up on the device list, as soon as I unplug the Ethernet from the speaker the devices all vanish except for then boost. In the years of circumventing issues I’ve never seen this one. Sonos advice was I need to reset my entire system. I started with easy to access speakers but they will not add to the boost based system.
Any thoughts?

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jgatie

Sonos support should know better than to tell you to reset anything, never mind the whole system. Resetting doesn’t do anything a reboot won’t due, and it erases important account/diagnostic information.

That aside, it sounds like the radio may be shot in the Boost. Plug in the Boost and the other device via Ethernet and send a diagnostic to Sonos. Contact support with the reference number and they can tell you if the radio in the Boost is gone kaput.

Justin_21Author

Avid Contributor I

Sonos support should know better than to tell you to reset anything, never mind the whole system. Resetting doesn’t do anything a reboot won’t due, and it erases important account/diagnostic information.

That aside, it sounds like the radio may be shot in the Boost. Plug in the Boost and the other device via Ethernet and send a diagnostic to Sonos. Contact support with the reference number and they can tell you if the radio in the Boost is gone kaput.

Thanks for the response. I’m on the same page in regards to resetting the system. It seemed illogical. Hence why I came to the forums. The boost is transmitting as expected. Diagnostics were sent however the solution was either switch to wifi or reset everything. I sure miss the days when a complex issue was passed to a member of the engineering team and we should get deep into finding solutions. Thanks for your response. Are you still running on SonosNet?

Make it a great day.

jgatie

Thanks for the response. I’m on the same page in regards to resetting the system. It seemed illogical. Hence why I came to the forums. The boost is transmitting as expected. Diagnostics were sent however the solution was either switch to wifi or reset everything. I sure miss the days when a complex issue was passed to a member of the engineering team and we should get deep into finding solutions. Thanks for your response. Are you still running on SonosNet?

I’m running Sonosnet via a Ethernet wired Arc.

Airgetlam

I’m running SonosNet on a wired BOOST, and my Roam and Arcs are on my WiFi signal. No issues.

Bruce

Corry P

Sonos Staff

Hi @Justin_21

Sorry to hear of the issues you’re having with your Boost.

It occurred to me that you would see exactly this issue were the Boost to be transmitting SonosNet on a different channel than where the other units are looking for it. Moreover, if this is the issue, then there is no way you or the others here could easily determine as much, which is why I am writing this.

With a speaker wired to ethernet so your system is online (and with Boost connected so it is online too), please submit a support diagnostic and reply here when you have done so, and I’ll be happy to take a look for you. Please don’t share the number given - I can find it without. Thanks.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Justin_21Author

Avid Contributor I

I’m running SonosNet on a wired BOOST, and my Roam and Arcs are on my WiFi signal. No issues.

Interesting that you’re using a blended set up. Is it because SonosNet had issue connecting to those devices?

Make it a great day.

Justin_21Author

Avid Contributor I

Thanks for the response. I’m on the same page in regards to resetting the system. It seemed illogical. Hence why I came to the forums. The boost is transmitting as expected. Diagnostics were sent however the solution was either switch to wifi or reset everything. I sure miss the days when a complex issue was passed to a member of the engineering team and we should get deep into finding solutions. Thanks for your response. Are you still running on SonosNet?

I’m running Sonosnet via a Ethernet wired Arc.

Have you tried working with any of the new non SonosNet devices in you system?

Make it a great day.

Corry P

Sonos Staff

Hi @Justin_21

Slight correction - the account you are using here does not have any speakers registered to it. Please send either diagnostic numbers or the email to which your system is registered to me via Private Message and I’ll check for you.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Justin_21Author

Avid Contributor I

Hi @Justin_21

Sorry to hear of the issues you’re having with your Boost.

It occurred to me that you would see exactly this issue were the Boost to be transmitting SonosNet on a different channel than where the other units are looking for it. Moreover, if this is the issue, then there is no way you or the others here could easily determine as much, which is why I am writing this.

With a speaker wired to ethernet so your system is online (and with Boost connected so it is online too), please submit a support diagnostic and reply here when you have done so, and I’ll be happy to take a look for you. Please don’t share the number given - I can find it without. Thanks.

Thanks for popping in and sharing your thoughts. That is a logical possibility for sure. I did try changing channels around but did not have a eureka moment yet. I would definitely appreciate the help.
I submitted a diagnostic.

Make it a great day.

Airgetlam

The Roam, and my Arcs, don’t support SonosNet. Nor do the pair of Era 100s, but they’re to be bonded as surrounds to an Arc. I’ve been running ‘blended’ since non-SonosNet speakers came out, essentially. For a couple of months, it was WiFi only, while construction was occurring, but I’m back to ‘blended’.

Bruce

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