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Justin_21
Justin_21
Avid Contributor I
March 25, 2025

Mysterious Boost and SonosNet issue

  • March 25, 2025
  • 15 replies
  • 186 views

As my patience for sonos is running thin and this latest issue has me in a melt down. Looking for some feedback/therapy lol. 

SonosNet will stay as my primary connection as I still believe it to be for less problematic then random wifi and Sonos’s new tech support stance of blaming our routers and not helping. 

after the last update my boost is hardwired and shows as connected but no speakers are connected. If I hardwire any one speaker they all show up. I tried resetting the boost and adding it again and though it shows up on the device list, as soon as I unplug the Ethernet from the speaker the devices all vanish except for then boost.  In the years of circumventing issues I’ve never seen this one.  Sonos advice was I need to reset my entire system. I started with easy to access speakers but they will not add to the boost based system. 
Any thoughts?  

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15 replies

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jgatie
jgatie
March 26, 2025

Have you tried working with any of the new non SonosNet devices in you system? 

 

I have non-Sonosnet devices going back to the original Move.  All work just fine. 

    Corry P
    Corry P
    Sonos Staff
    March 26, 2025

    Hi ​@Justin_21 

    Thanks for the diagnostic!

    I was right - your Boost is transmitting SonosNet on channel 1, but all the other speakers are looking for SonosNet on channel 6.

    With both the Boost and the other speaker wired to ethernet (your current configuration), please change the SonosNet channel to 1, then back to 6, if desired (there are no WiFi scans in the diagnostic, so I cannot see which channel your WiFi is on, but please use a different channel than SonosNet). Channel 11 is also available. I do not recommend using any channels other than 1, 6 or 11 for your WiFi, and a different channel than SonosNet.

    Settings icon » Network » SonosNet Channel » 1/6/11

    Once done, please remove the ethernet cable going to the speaker, and you should see your system remain online.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Justin_21
      Justin_21Author
      Avid Contributor I
      March 26, 2025

      Hi ​@Justin_21 

      Thanks for the diagnostic!

      I was right - your Boost is transmitting SonosNet on channel 1, but all the other speakers are looking for SonosNet on channel 6.

      With both the Boost and the other speaker wired to ethernet (your current configuration), please change the SonosNet channel to 1, then back to 6, if desired (there are no WiFi scans in the diagnostic, so I cannot see which channel your WiFi is on, but please use a different channel than SonosNet). Channel 11 is also available. I do not recommend using any channels other than 1, 6 or 11 for your WiFi, and a different channel than SonosNet.

      Settings icon » Network » SonosNet Channel » 1/6/11

      Once done, please remove the ethernet cable going to the speaker, and you should see your system remain online.

      I hope this helps.

      Hey Corry,

      Thanks for finding that. However with both plugged in the Sonos app says SonosNet Channel not available. 
       

      if I unplug the boost the SonosNet for all the other speakers is set to 1. If I try and changing it to 6/11 it won’t stick and went I return to the previous screen it set back to 1. If I plug in just the boost it’s set to 1 and again if I change it to 6/11 it will not stick and immediately goes back to 1. 
       

       

      Make it a great day.
      Corry P
      Corry P
      Sonos Staff
      March 27, 2025

      Hi ​@Justin_21 

      Thanks for the screenshot! That does not seem like desirable behaviour to me! I shall report it.

      For yourself, 6 is the default channel, so I think the quickest way to get this resolved will be to just Factory Reset the Boost and set it up again. Please keep the other speaker and the Boost ethernet-wired until the adding process is complete.

      I hope this helps.

      Edit: Please don’t follow this step

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Corry P
      Corry P
      Sonos Staff
      March 27, 2025

      Hi ​@Justin_21 

      Please ignore my previous post.

      I have it on good authority that if you unwire the Play:3 and reboot the rest of the system, it will find SonosNet broadcast by the Boost and connect to it. You should then be able to adjust the channel if needed (if conflicting with your WiFi, for example).

      I hope this helps.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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