Components & Architectural

anyone have issues with getting power to their T1?  I just opened the box, followed the set up instructions, but when I plug in the adapter nothing happens…  nothing ‘turns on’

Hi, changing TVs and wife wants a “cleaner” look so need to swap sound bar for in-wall speakers.   Background setup:  Current living room is a Sonos Beam and Sub with two in-wall speakers powered by an AMP (so 3.1 setup).   Want to get:  ARC setup that replaces the Sonos Beam with an in-wall non-powered speaker.    To do this I think I need: Another Sonos Amp that’s hard wired via HDMI to the TV via ARC or eARC and have that AMP run the center speaker alone.  Or:Get a 3rd party receiver and connect the center and in wall left and right speakers and get a Sonos Port to “tie” in Sonos and connect the sub.  Main goal is really simplicity.   Using TVs Samsung remote I want the 3.1 to just automatically work.  Am I thinking through this right and any suggestions on which is better and plus and minuses? 

I’ll start by saying I DON’T use apple HomeKit with my Sonos and they aren’t even registered with the home app.  I have a play 5 that always reverts to kitchen. I’ve removed it, factory reset, reinstalled and named living room. 24 hours later and it says kitchen again.  I have a move that does the same thing except it always goes to dining room.  sonos has no clue how to fix it.  help!!!

Hi there Our Sonos Port appears to have developed a fault. This morning when we went to use it, the unit was not showing in the app. On inspection, it appears to be powered off. There are no lights visible on the device, and the network port lights are off.  Things I have tried to diagnose / resolve; * Removed the power cable and leave unplugged for 10 minutes. Reconnecting the power cable had no effect  * Performed a reset by holding the Join button will reconnecting power. No effect. * Disconnected all cables, including the network cable and power cycling the unit. No effect. * Move the plug to another socket (it has until now been plugged into a surge protected extension lead). No effect. This includes moving to a direct wall socket rather than an extension.  Has anyone got any tips?  Terrible timing as the kids have records coming for Christmas and our turntable now doesn’t work 😩

Hi Folks, my Sonos Port is plugged in to a Lyngdorf amplifier via digital coax and has worked fine since I set it up initially. However, I’m not hearing any sound from the Port now, and the amp says it’s receiving a “PCM Zero” signal - it was fine on Sunday but no sound from any source on via the Port now. Has an update changed something? Any help would be hugely appreciated, thanks!

We just had a client call and tell us that they suddenly weren’t getting any audio out of their newly installed Sonos Amp. The connected TV nor any streaming music service would produce sound even though the app indicated it was playing. After walking them through the typical volume, mute and source scenarios, we decided to make a visit to the property. Everything appeared to be connected properly. We dove into the settings for that particular AMP and discovered that someone inadvertently lowered the volume limit so low that it was no longer audible. After turning off the volume limit, everything worked again. We’ve never seen this before in all of our years working with Sonos but glad it was an easy fix. If this happens to you, try going to settings > system > (select device with the issue) > volume limit. Volume limit should be OFF in typical situations. In our scenario it was set at 8% which is so low you wouldn’t be able to hear anything.

I have a system consisting of a CD player with passive speakers, and a turntable. The CD player doubles as the amp for the turntable.I recently bought a Port in order to play music in another room, which is equipped with an Era 300. That part is working as intended.My issue is that I can't make use of my passive speakers when using the Sonos system. The CD player is used to play Cd's or to amplify the turntable, thus I can't connect it to the Port's out. Did I actually needed a Sonos Amp instead of a Port?

Last Christmas I purchased a Sonos AMP in order to connect a CD player to my Sonos speakers.  I researched CD players but never purchased one.  I am now ready to purchase a CD player and all the articles I am finding are outdated and the links are to CD players that are no longer in stock or available.What is the best and easiest CD player that I can purchase to connect to my Sonos AMP in order to play CD’s?

I can find my AMP in the Sonos app and is does not give any errors. However, I have no sound…it works sometime and sometimes it does not. I believe it has to do to with a netwerk issues but not sure. Any suggestions?

I have a Connect that is hardwired directly to my router, brand new quality cable (because Sonos support suggested I had a bad cable). I’ll be streaming music (from different sources like Pandora or YT Music) and the connect has frequent 2-3 second drop outs. When I’ve got wireless speakers in the same group - they keep playing and don’t lose connection while my Connect drops in and out. I’ve tried different network channel settings and no luck. I’ve experienced a similar problem with a Connect: Amp at another house, although that one is wireless… so the the only consistent factor is they are both the older connect and connect amp and just wondering if updates have caused an issue. They used to be far more reliable. Any suggestions?

Hello! My current set up: Our house has built in speakers throughout. We have a tech closet where all of our components are housed- and our Sonos system is the Sonos connect. We also have play 1 speakers through the house in rooms where we have no built in speakers. We listen to music through the app and it plays to which ever rooms or the overall speaker system.we are interested in getting a pro-Ject turntable and keep it in our living room. Is it possible for this to connect via Bluetooth or wireless? Since we have a tech closet, I would not be able to plug the turntable into anything ( just an outlet for power)  is this possible? Also do I need to upgrade to the new port instead of using my connect?   

Hi Just changed our TV and unfortunately it does not have a headphone Jack like the previous TV had.  To allow the TV to work with the ZP100 I have had to use a HDMI to RCA converter.  This works Ok apart from when the TV is off I am getting noise out of the ZP100 speakers and looking at the ZP100 via the iOS app it is showing as still receiving a signal.  The HDMI to RCA converter is powered from the TV via a usb outlet and powers off when the tv goes into standby mode, unfortunately the only way I can get the ZP100 to ignore the “noise” on the autoplay input is to disconnect the RCA output from the converter.  I’ve tried adjusting the autoplay input level but this does not solve the issue. Any body got any ideas how to solve this issue please as ZP100 worked fine with the previous TV.

Hi,just purchased era 300 in order to replace SL one mounted on the wall.since I would like to keep the same position I would like to get feedback on the below wall location:Distance from the floor  ~2 metersDistance from the ceiling  ~1 metersDistance between both era ~3 meters I understand that the best way is to mount them in upside down.Any feedback if this should be ok? Any concern I should take in account?thanks in advance,  

Hoping to get some advice on ceiling speaker placement in my kitchen/dining for two pairs of Sonance MAG6R’s. The kitchen/dining is 12’ wide x 23’ long. I marked with red dots 3 different configurations I have come up with. Not sure if they can be mounted in a line or not? Any help would be appreciated.  

My brother-in-law passed away suddenly a couple of years ago and we visited his house this weekend. He loved tech and it’s been a nightmare for his widow to make sense of. As I’m apparently the most tech savvy (a web developer) I’ve been given the task of trying to sort out the Sonos set-up. She’s currently using an Amazon dot for music though there must be £6K’s worth of Sonos sat there redundant. He’s got two pairs of in-ceiling Sonos speakers, a Sub (Gen 1) and an early Soundbar. The set-up could be up-to 10 years old now. I managed to factory reset the Sub which was then being recognised by the Sonos iOS app, but aside from that I was unable to get anything else working.I never managed to get the in-ceiling speakers to make a sound. Am I right in thinking that there should be an Amp to go with the speakers or could they work in conjunction with the Sub?Excuse my ignorance, I’ve only ever used my Sonos One. Any advice would be much appreciated.   

I am going to be using a Sony STR-AZ7000ES receiver in a true 13.2 surround sound setup, with a Sonos port lined into 1 of the 3 @ 12V trigger inputs on the Sony. I mostly work in networking over that of A/V, but still do a ton of A/V work throughout the year. That said, sorry if this is a novice question, but what type of cable is used to connect the Sonos Port to respective input on the Sony receiver? It looks to me like it’s just a 3.5mm cable? Or is it something else?Thanks!

I have owned my Sonos system for a couple years now.  I have always used SiriusXM. Just recently SiriusXM randomly stops playing at no certain streaming length of time.  It can be from a few minutes to hours. It doesn’t always connect back immediatley, sometimes it takes a few minutes to reconnect.  Like I said this just started happening recently.  I have seen several posts about this issue but no answer to how fix it or what the problem is. IS THERE A FIX?

Before ordering the Pro-Ject T1 Phono SB turntable I spoke with Sonos customer service and was assured that I did not need additional components to connect to my Play 5 2nd get speakers. After unpacking and setting up my turntable I discovered this is no the case. What components do I need to connect it wirelessly to my Play 5s. Customer service has been of no help. 

My husband recently purchased a Sonos system -- ARC, sub Gen 3 and Era 300 speakers.  He has an old turntable that he wants to connect to it and I would like to get him the equipment needed to do so for Christmas, but i have no idea what is needed.The turntable is a Technics SL-1200MK2.  I think a preamp is needed?  Anything else?  What preamp would you recommend?

I just set up my Sonos system and I am not sure if the following is correct: it is **not** possible to send output from any Android app to Sonos app to have it outputed through the Sonos speaker?Take the YouTube app (not YouTube music)as an example. Is my understanding correct that it is not possible to use the app and listen to it's content on the Sonos speakers (at least not out of the box)? If it is correct am I the only one thinking this is somewhat fraud? There are endless apps which have audio output and Sonos decides that only a few dozens are worth being used (as they are supported as services in the app)?

Hi Sonos, i have spent a fruitless few hours trying to get my system not work. Despite little hiccups with previous app updates I have generally been able to get it working. Now however, I am just sooooo annoyed and frustrated by trying to connect my well placed existing system.  All the trouble shooting suggestions require massive disruptions to the WiFi in my house or unplugging each device and starting them individually, only to find they connect for a millisecond and then disappear and say the product was not found. I have sent diagnostic reports, but all it will say is nothing is found. i had a great system and well connected to my WiFi, only to have an obsolete system working perfectly for a number of years. Now I am just deflated and disappointed as I contemplate buying a new system I can afford! Thanks for not showing any loyalty to your customers or systems.  

Hey gang,We have a SONOS ARC and SUB and it sounds amazing. Have some questions about how to integrate this for ATMOS with some architectural speakers? Like - how many AMPS will we need? And will this all work haha? Here’s our setup and question/situation laid out in more detail, haha: The house we bought/renovated came with 4 built in wall speakers perfectly placed for surround sound - 2 in the front, on either side of the TV (and about 10 feet apart, 2 feet above ear level, per Dolby). And 2 in the back - about 10 feet behind us, at ear level. Honestly, all pretty close to spec with what Dolby recommends when you go on their site. So that’s all good. On Black Friday, I found 4 SONOS in-wall speakers to replace these - as the ones we had are third party, and I know Truplay won’t work unless you use the SONANCE, yeah? So we’re going to get these installed. So that’s the first question - to have these work with the ARC and SUB, do we need one AMP or two AMPs? Ive seen several posts in t

Hello everyone, i got a questions, just about to buying set of 4 sonos celling speakers. I am confused with the locations, anyone could help? Thanks 

Hi, I’ve built a new kitchen diner extension on my house and wanted to install the architect/Sonance in ceiling speakers in the space. I’m looking at buying the set which gives two speakers and an amp, then adding a second set of speakers as I understand the Amp can handle up to about 6 speakers. I have numerous SONOS products throughout my house already, and wanted to make sure the Amp would connect just like any other product and I could control music in the new space just like any other speaker in my house.Any help or advice would be greatly appreciated.Thanks, Gareth.​​​​​​​

I have a Sonos AMP which was added to Apple Home app. I have an Apple HomePod too. I can control the Apple music on the HomePod with my iPhone and with my MacBook. I’m not AirPlaying to the HomePod, I can select it from the “Control Other Speakers & TVs” list and the HomePod streams from Apple Music itself. I would like to achieve this with the Sonos AMP. I know it is possible, but just via a very tricky way.Normally the AMP doesn’t show up on the “Control Other Speakers & TVs” list when I used it with other source (ex.: HDMI ARC). If I select as an AirPlay destination on my iPhone, I can AirPlay to it but in this case the iPhone sends a stream to the AMP. If I close the music app on the iPhone the music stops on the AMP.  But if I ask Siri on the HomePod (not on iPhone) to play something on Sonos, a music played back on sonos, and the AMP shows up on “Control Other Speakers & TVs” list. In this case the AMP streams directly from Apple Music. I tried to disconnect the HomeP