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Osullivan
Contributor I
July 19, 2020

S1 App frustrations

  • July 19, 2020
  • 31 replies
  • 2179 views

Hi Sonos,

i have spent a fruitless few hours trying to get my system not work.

Despite little hiccups with previous app updates I have generally been able to get it working. Now however, I am just sooooo annoyed and frustrated by trying to connect my well placed existing system. 
All the trouble shooting suggestions require massive disruptions to the WiFi in my house or unplugging each device and starting them individually, only to find they connect for a millisecond and then disappear and say the product was not found. I have sent diagnostic reports, but all it will say is nothing is found.

i had a great system and well connected to my WiFi, only to have an obsolete system working perfectly for a number of years.
Now I am just deflated and disappointed as I contemplate buying a new system I can afford!

Thanks for not showing any loyalty to your customers or systems.

 

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    31 replies

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    Airgetlam
    Airgetlam
    December 3, 2023

    Since you’ve submitted a diagnostic, it’s time to call Sonos Support directly to discuss it. As noted in Diagnostics - How do they work? thread, they aren’t automatically looked at, and this community doesn’t have access to them, nor does Sonos support frequent these community forums. 

    Bruce
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