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canezmd
Contributor II
January 19, 2022

Speakers keep changing room names

  • January 19, 2022
  • 20 replies
  • 5269 views

I’ll start by saying I DON’T use apple HomeKit with my Sonos and they aren’t even registered with the home app. 
 

I have a play 5 that always reverts to kitchen. I’ve removed it, factory reset, reinstalled and named living room. 24 hours later and it says kitchen again. 
 

I have a move that does the same thing except it always goes to dining room. 
 

sonos has no clue how to fix it. 
 

help!!!

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    20 replies

    Airgetlam
    Airgetlam
    January 20, 2022

    Do you use (or have you ever used) any application outside of Sonos? I don’t think speaker renaming is exclusive to HomeKit, it just happens to be the most frequent one that does it. 

    I’ve never seen this issue where Sonos’ own software has been at fault, which isn’t saying it isn’t possible, but I suspect it is pretty unlikely. 

    Bruce
    AjTrek1
    AjTrek1
    January 20, 2022

    If you use Alexa make sure Sonos products are labeled the same under Alexa Devices as they are in the Sonos app. 

    Together Everyone Achieves More = T.E.A.M.
    canezmdAuthor
    Contributor II
    January 21, 2022

    Thanks for the thoughts… I’ve never used Alexa; don’t have one. 
     

    I’ve used Spotify, but their app gets device name from the Sonos app. There’s no naming of rooms in the Spotify app

    Ken_Griffiths
    Ken_Griffiths
    January 21, 2022

    Rename your speaker(s) again and when one of them reverts back to its earlier name, submit a Sonos diagnostic report via the App within 20 minutes of that happening and make a note of its reference, then perhaps contact/chat online to Sonos Support Staff via this LINK, to see if they can identify what maybe altering its name.

     

      Trenty
      Lyricist II
      May 24, 2022

      I have precisely this issue with a stereo pair of 5s. After years in the living room and being quite happy with their name, they've decided they want to be identified as kitchen dwellers, sneakily changing their location back to kitchen no matter how often I change it.

      Ken_Griffiths
      Ken_Griffiths
      May 24, 2022

      I have precisely this issue with a stereo pair of 5s. After years in the living room and being quite happy with their name, they've decided they want to be identified as kitchen dwellers, sneakily changing their location back to kitchen no matter how often I change it.

      Do you have the speakers registered as an accessory in Apple Home(kit) App, if so try renaming them in that App initially and it will propagate to the Sonos App and retain the name given (hopefully).

        JamesL DFW
        Lyricist I
        January 8, 2023

        Sonos 

        we pay good money for your products you should fix this glitch in your system 

        I have been putting up with this annoying issue for over a year

        GET WITH IT SONOS SUPPORT 

        Ken_Griffiths
        Ken_Griffiths
        January 8, 2023

        Sonos 

        we pay good money for your products you should fix this glitch in your system 

        I have been putting up with this annoying issue for over a year

        GET WITH IT SONOS SUPPORT 

        It’s not a Sonos issue. It’s a well known and documented Apple Home(Kit) issue and it not only affects Sonos devices, it affects many TV’s that work as Home App accessories too.

        An example is …if you register an LG TV as an accessory in HomeKit, the HDMI devices can each be named and given an ID on the the TV in the LG device connector and will show/register in the Home App (See screenshot). If you change and device name/ID on the TV then HomeKit will rename them back as the master smarthome hub takes control.

        So it’s NOT a Sonos issue .. you are pointing your finger at the wrong manufacturer on this occasion. You need to complain to Apple.

          John B
          January 8, 2023

          I have seen this issue on here about 20 times I would guess. At fault so far:

          Homekit 19

          Alexa 1

          Sonos 0 

          So get with it @JamesL DFW , and sort out your Homekit.

            Swahili19
            Lyricist I
            February 7, 2023

            Sonos 

            we pay good money for your products you should fix this glitch in your system 

            I have been putting up with this annoying issue for over a year

            GET WITH IT SONOS SUPPORT 

            It’s not a Sonos issue. It’s a well known and documented Apple Home(Kit) issue and it not only affects Sonos devices, it affects many TV’s that work as Home App accessories too.

            An example is …if you register an LG TV as an accessory in HomeKit, the HDMI devices can each be named and given an ID on the the TV in the LG device connector and will show/register in the Home App (See screenshot). If you change and device name/ID on the TV then HomeKit will rename them back as the master smarthome hub takes control.

            So it’s NOT a Sonos issue .. you are pointing your finger at the wrong manufacturer on this occasion. You need to complain to Apple.

            So when the original post said that he doesn’t use apple HomeKit and is having this problem, everyone idea of a solution is to say go to apple HomeKit?  And that it’s a apple issue not Sonos?  If you can’t read the whole thread don’t jump to sonos’ defense.     
             

            I have the same problem. No HomeKit. Sonos app runs the Sonos speaker and consistently changes the name of my kitchen speaker to speakers in the hall. Shows up in Alexa. The Sonos one has Alexa voice control but it’s names is kitchen there too. 
             

            any idea what is causing the rename?  And if someone is condescending and tells me to call Tim Cook so help me god. 

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