Components & Architectural

Is this the latest way for Sonos to force updates on users, because Sonos are more important than the end user?What part of ‘its not convenient to update right now’, don't Sonos understand, but hide the music instead so effectively disabling my system until I am a good boy and do my update immediately as Sonos command? Are we all children of Sonos now or what?? Come on Sonos, stop trying to impose yourselves on users.  

I updated my wireless AP to UniFi 6 Lite. I connected my Sonos Beam to wifi and to iPhone, and can normally stream music and use AirPlay. However, an Android phone or an iPad won’t anymore connect to or even recognize the existing Sonos system in the Sonos app. I have tried with separate and combined 5 GHz and 2.4 GHz SSIDs with no luck. Other UniFi controller settings are pretty much in their defaults. I would appreciate any ideas on how make the Beam accessible by other mobile devices as well.

Hi I have currently lost my connect from my system I have tried to reconnect but it won’t work. I have tried a factory reset but it won’t reset I just have a fast flashing white light.I have been trying to reconnect for ages what do you suggest?

hello everybody, I have a big Problem to Connect all my sonos. I Lost all of them when I wanted to add a new sonos on my system. I already use it since a lot of years but when I connected my new sonos, my application said   no system detected so I Lost everything. Someone have a solution please ? Need some help urgently.  

BonjourMa play 5 gen 1 ne se réinitialise pas. Elle reste toujours sur le voyant clignotant blanc.J'ai déjà visité pas mal de forum mais sans  trouvé.Y a-t-il une pièce à changer ?Merci pour votre aide Anthony  Mod edit: added Google translation to English (this is an English forum)HelloMy play 5 gen 1 does not reset. It always stays on the white flashing light.I have already visited a lot of forums but not found.Is there a part to change?Thanks for your helpAnthony

Greetings all,I have been trying to figure out why my Subs will not connect to the playbars in my rooms.  I have two subs and two playbar that used to all work.  I moved and had to set it up with a new router.  Playbars, plays 5, play ones all work wireless.  When I try to set up the subs.. I can detect it set it up, but adding it to a room with a playbars it fails.  It gives an error about unable to find sub.  If I factory reset and add it to a room without any devices, I can add the sub, but it comes up as unassigned.   When I assign it to a room, it fails again.  If I do it directly, plug it into Ethernet, it works fine.  It updated, and when I unplug it, the sub disappears.  I then retried again after the update, and no luck.  Same error when adding it to a room. Help?  Any ideas?

I have problems adding 2 Play:3 as Surround speakers for my Playbar.I have tried resetting the Play:3’s. Rebooting the playbar and turning off all my network equipment.Diagnostic: 1902068528does anyone have any input on what I should do?The Playbar is my main device, and it is connected by Ethernet. It is the one that connects the whole system

HiI recently bought a Sonos Amp. I connected my turntable via line in and my tv via HDMI. For both I have automatic switching activated.It works fine, except when I just watched TV. The Sonos Amp doesn’t seem to detect when I turn off my TV. When I try to to listen to my turntable short after, it doesn’t automatically switch: I have to switch it manually via the app, where I get the warning the TV audio will stop. Is this normal? I read somewhere TV audio always gets the priority, but it should detect when the TV is shut down and the audio stopped, no?I have a LG CX tv, if that’s useful to know.Thanks in advance for your help!

Hi Just bought a Sonos One last week to replace the old Bose SoundLink Air.I can airplay the music to Sonos One from Mac & iPhone, however, Apple TV (3rd generation, A1469, 2014) can only airplay to the old Bose, rather than to Sonos One.The Apple TV  recognize the Sonos One,  I can pick as airplay device. But when I play the Netflix (or whatever media), it will pause then sounds and switch back to Apple TV. Can someone help to diagnose the root cause and advise the solutions?

Just had forced upgrade to Sonos 2 Controller. New AMP with Architectural Sonance In-Wall speakers and Numark turntable with built-in pre-amp (TT USB model) I can get Spotify to produce sound through Amp and speakers. When using turntable, I get silence. Yes, the turntable is set to Line-In.  I am using RCA cables to connect from turntable to Amp. Turntable has successfully worked when connected to other devices. 

I just bought two Sonos One (Gen 2) speakers. The power cord doesn’t fit the speaker plug on either one. I am reluctant to push harder unless I know that this is expected. I’ve pushed quite hard; the plugs have become stuck without connecting, how much harder is normal? Obviously, setup is halted. Thakns

one of my Sonos speakers is not showing up when viewing “Select a Device” within Spotify from my phone, my wife’s phone, my desktop PC, and my macbook laptop.I’m unable to play directly to that speaker, but i can play to another speaker and group the rooms.I can also play directly to that speaker without issue from directly within Sonos. diag # 288346758

I am splitting my system to a S1 and S2 system. I also use plume to boost my WiFi signal. Currently, I have a S1 capable Connect connected via Ethernet to create a second network for my entire system. Do I need to connect one of my S2 speakers with another Ethernet cable to create a second Sonos network just for the S2 devices or will the current connection work for both S1 and S2 speakers?

Recently I’ve been unable to stream Spotify music to my Sonos speakers (Play:1, Play:3, One and my living room sound system) from my phone, they are greyed out in the “Select a device“ section with the message “Can’t play this right now”. I can do it from the Sonos app, but I prefer to use Spotify directly. On top of Sonos app screen it says “The OS on this device is no longer supported”, but it still works fine in Sonos. Is the Spotify problems related to this? I tried restarting the phone, it didn’t help.I’m using a Huawei P9 with Android 7.0, the Android version cannot be upgraded. The phone is working absolutely fine, and I have no plans on replacing it any time soon.

HiI have a buzzing sound coming through my playbar - 1st gen.It appears to be from the source (tv) as I was not getting it on Spotify.  I have changed the optical cable. Still getting it.My sound settings are set to PCM.Once I turn tv off it remains for a few seconds before continuing. When I reset by unplugging power it disappears before returning again. Any assistance appreciated.  support - diagnostics submitted ref 1335267663 

Hi,I was having some wifi drops with my ISP router, so I bought an Tp-Link Archer c80. I set it up in AP mode and began migrating everything to the new networks. I disabled the old wifi networks and everything was good until I tried to set my sonos equipments.I have a playbar and a sub(gen2) on the living room and a play:1 in the bedroom. I’ve spent a few hours around this I cannot get the speakers to work. They show up in my system with the IP’s the router assigned, but each time I try to start playing something I get a generic error (can’t add to playlist 701).I tried everything I remembered, reseting both routers, wiping app data, reinstalling app, changing wifi channel to 1,6 or 11, etc.I then disconnect everything from power and did a factory reset on the playbar. I start the set up and everything goes fine, it gets discovered, added to the wifi but fails in adding device to account. If I clear app, try to join an existing system, it finds the play:1 or the sub, continues the set

Strangely, my activity(usage)  weekly / YTD log showing hours used by speakers/ groupings seems to be no longer available.. perhaps it's and I've forgotten from which menu button to find it ... but I don't think so..

Dear since this evening, the sound of my sonos move is very bad. I did reset it but no change. Is there something I need to do to recover the great sound I had until yesterday. I have my move since less than a year.thanks for your help

Everything was working fine till I was using a Symfonisk speaker with the first version of AirPlay and iTunes. Then the new Sonos App came along, AirPlay 2 came along and now it’s a total nightmare. Sometimes the Symfonisk speaker shows up among the possible destinations, sometimes not. Some days you can see the speaker from iPhone, but not from the Mac or Apple TV. Today for example the speaker was playing happily from my MacBook, but then, in the afternoon it decided to go for a nap and it’s impossible to see it from the Music app on the Mac. It’s still visible from iPhone. I already tried a few speaker reset-and-reconfig; speaker and all other devices are on the same 2.4 GHz WiFi; tried to reset router a few times, same behaviour pops up again. (also can’t spend my days resetting things because of bloated software)The thing that drives me mad is that there are other AirPlay2 devices on the network and they all work with no fuss. Did anybody have the same problems and found a solutio

Just moved house and we’re having terrible issues with the Sonos system dropping in and out all the time. Key culprits seem to be our original Play:1 devices. Set-up using SonosNet:Play:3 stereo pair - Living Room Beam - Living Room Sonos One Gen2 - Bedroom Sonos One - Kitchen Play:1 - Office Play:1 - HallwayDiagnostic ID: 1517449543

Hi, I have a sonos connect which I’ve run without any problems for a couple of years. Over the past month or so, it has started cutting out completely and just stopping whatever it was playing. It won’t start again or remember where it was. I’ll go on the app and it says it’s unable to find the sonos on my network. For a few minutes it’ll be dead to the world, then it will come back online. I’ll start again with whatever I was listening to, only for it to just do it all over again. Sometimes I get 20 minutes of playtime, sometimes 30 seconds. I’ve tried resetting it and redoing all the connections from scratch and now I’m running an ethernet cable all the way from my Sky Q hub into the connect, all to no avail. I’m at a bit of a loss for what to do with it. Any suggestions please?

Unable to play Music through any device.  I have tried with no luck:resetting the router resetting the every Sonos speaker (at the same time)  deleting my app and reinstalling it

I bought a Play 5 to dedicate to use with my Peloton. Unfortunately, there is significant audio lag between the speaker and the TV output. What can I do to fix this? Thank you!!!

I can’t search for radio stations currently.The Sonos app says my Sonos Radio account needs to be reauthorized. When I click on Reauthorize it comes up with an error msg saying ‘Unable to reauthorize Sonos Radio account’.ive deleted and reinstalled the Sonos app but that hasn’t worked. Can anyone help? Very frustrating! 

Hello.I use the app S1 on one floor (mix of older and newer Sonos products working through Bridge) and the app S2 for two Sonos One (Gen 2) on the other floor.On my account on the website I can see all Sonos products.But after technicians solved a Wifi problem problem I had, I can still see and use the products through the app S1 but S2 and the associated two Sonos One cannot be found anymore.I tried rebooting. I tried connecting to Ethernet. I moved them to different rooms, near other Sonos products, near to the router… but I will not touch the router.Anybody knows what the problem might be?ThanksChristina.