Components & Architectural

I control my Sonos system using the iPhone app. Since the latest app update to 13.3.1 last week, the app started overriding the volume setting on my phone. If my iPhone volume for audio playback through the phone speakers is set to the lowest setting / silent, then open the Sonos app, the volume setting for phone playback is automatically reset to the Sonos system volume, even when I return to other apps. Is there a way to turn this off? I’m tired of constantly turning down the volume on my iPhone. (Yes, I have hardware volume controls turned off for the Sonos app.)

I’ve searched the web and can’t seem to find out why I’m not getting atmos on Netflix. I have a beam gen2 plugged into the hdmi arc on the tv with the supplied hdmi cable and the premium Netflix subscription. I’ve set the audio to use bitstream Dolby audio out. The tv has DD+ and my understanding is that I should get a compressed version of atmos but still atmos however in the s2 app it’s saying I’m getting Dolby digital plus 5.1

I got a new Sonos Port to replace an existing (and working) CONNECT:AMP. Going through the setup, it fails when trying to connect to WiFi. It says it must be 2.4GHz, despite this page clearly saying Port works with 5Ghz: https://support.sonos.com/s/article/126?language=en_USSo, I logged in to my router, turned off the 5Ghz radio and restarted. I confirmed on my phone that I’d reconnected to 2.4Ghz. However, when I try to set up Port again, I get the same message: unable to connect to WiFi, and a warning that it must be 2.4Ghz.Not sure where to go from here.

I have a Sonos Port with a dud channel.  Can’t find anyone to fix it.  Does anyone know of a repairer?

While they work perfectly fine, none of my Sonos devices that are connected via Ethernet or Sonosnet show up in my Unifi clients list.  The only device that shows up normally is my Roam, as it’s connecting via Wifi.  My other 8 devices do not show up in the Unifi Clients list if they are connected via Ethernet.  However, if I disconnect the one that’s on Ethernet, the devices will eventually start showing up in the list.There’s no problem, per se, but it’s damned peculiar.  And, at one time they did appear in the UI, and Unifi reported them them as being attached to the same port as the Bridge.  (This is expected behavior for daisy chained networking equipment.)Anyone else using Unifi wanna open their Clients tab and see how your Sonos devices are showing up? (UDM Pro, two Unifi Switches, and two WAPs) 

I have an existing sonos network consisting of a Beam and Play:1 speaker. The Sonos S2 controller on my Android phone can connect to the system and play music on both speakers.   On my MacBook Pro 2012 (MacOs version 10.15.7) the Spotify app can see both speakers and play music on them. However, the Sonos Controller app (version 13.2) running on the MacBook can’t find the existing system.  I’ve rebooted router, macbook, and speakers and still nothing. I’ve uninstalled and reinstalled the app on the MacBook and that didn’t fix the issue.  The firewall on the macbook is off.  Beam is wired to the router, Play:1 is wifi connected. Phone and MacBook use the same Wifi network (5Ghz) to connect to router. I’ve run out of ideas what else should I check?

Hopefully someone can help!I’m having an issue with my system. When I change tracks some of the speakers change instantly where others in the house are slightly behind, anything up to 10 seconds slower to respond. It is not always the same ones that have the delay.I have on my system a playbar, sub and 2 play ones grouped, and also 4 other play ones and a play three all separate. I have tried re-booting, changing the WiFi channel and connecting one directly to the router, none of which has worked. I am also now running a boost connected to my router which hasn’t helped either.Any ideas would be much appreciated. 

Had it all setup - then suddenly the 2 PLAY:1 drops of - adding them again but when I try to add them as surround it fails - The network are stabil and all products are on… so what do I do? “Add surround speakers. This will take a minute...”“There is a problem adding your surround speakers. Check your network connection, and check that your products is on” 

Morning, today for the first time I’ve found that I’m getting large popups in the Sonos app advertising new features of the Sonos Radio service, this despite me never using it and having Contact Preferences in my profile set to have both Email and Sonos App unticked. So far this morning I’ve had three large popups obscuring my Sonos app every time I’ve gone into it.Screenshots here: https://photos.app.goo.gl/fHtRJV7JW53iEfAC8Is this a recent update to blame? My contact preferences have not changed. None of the popups were in any way shape or form an “important announcement” which are still sent even when preferences are set to not permit contact.

Happens more frequently now but when I open S2 it gives me a found my network, upgrade to S2 or else the S1 speakers pop in. I either have to just exit out and back a bunch of times or else have to reset my phone or sometimes that doesn’t work and I have to find an S2 device and manually start it in hopees it show up. A little frustrating especially as it’s been getting progressively worse over the past few weeks. 

Didn’t have any issues setting up my Arc with my older LG TV, but for some reason I’m having issues with my Beam Gen 2 and my 55 inch LG OLED CX TV. I have 2 issues and i think they are related.   When I turn off the TV, and then turn it back on it defaults back to internal speakers The volume/mute buttons don’t seem to work on the LG Magic remote.Now if I unplug my FIOS box which is connected to HDMI 1 (the Sonos is connected to HDMI 2 eARC).  then everything works fine.  Not sure why having the fios plugged in is breaking everything. Any ideas?

Hi,I hade tried everything for 1 week but i really can’t get it to work.Is Google Home app only working with speakers from Google?Sonos has been added in the app but i can’t get it to play music trough Google Home app, but the Sonos Tv-remote does work? (also when i’m not connected to my Wi-Fi I can’t reach the Sonos system but that’s maybe normal?)/M

I have a playbar and sub in the living room that are hooked up to my TV, and neither of those have airplay. I later added 2 One-SL speakers as rear surrounds which are supposed to have airplay capability. However, when I try to airplay from Apple music (or any music app), I don’t see any of the Sonos speakers in the list (only my Apple TV). How do I fix this so I can AirPlay to the speakers without having to go through my Apple TV?Note that when I first set up the speakers and before I grouped them with the playbar and sub in the living room, I was able to AirPlay to them.Ideally I’d like to have the One SL speakers as surrounds when I’m watching the TV but airplay to the whole group via One SLs when I’m not.

Hi,  I’m unable to get surround sound working on my Nintendo Switch with my Beam gen 2 on an LG CX. Here are the configurations I’ve tried:Enabling e-arc and setting the switch tv audio settings to surround sound Disabling and reenabling e-arc Setting HDMI input source to passthrough Turning off both the tv and switch with switch set to surround sound Hoping someone has better luck out there than me and can help.

I have a problem where spotify skips beginning of song or skips a song entirely. Sonos has a message that says it lost connection to spotify. I don’t think it’s a spotify problem as I use spotify on other platforms and never had any problems. The device is the Sonos Five. It is connected via ethernet cable. I have tried multiple cables and even directly into the modem. Diagnostic code: 1357360969

Hi I think Pandora is down on Sonos. At least for me.

I’ve had Sonos products since 2006.  I had the OG controller with the dock.  How is it that now you have 2 apps and one is not compatible with the other yet my old bridge and AMP system play off Sonos S2 until I reset my phone or try to add my 2 new SLs?   If I remove everything and only add my 2 SL then it clears all my settings and won’t let me re add my Spotify.  Guys seriously this is worthless.  Returning these 2 $400 worth of trash and going to find a new product.  You just lost a loyal customer you had for 16 years.

Hi, when I'm playing my music through grouped speakers some of the speakers that are grouped cut in and out while others carry on playing ?

We have 6 Sonos speakers in the house and since day 1 the volume cuts off randomly. It stops for random periods as well. The only way to switch it on is to increase the volume up and down. We were told that it’s because our WiFi is very low, but we’ve now upgraded the all over the house and no issues but the problem is still there. Anyone has the same issue? Amy tips what it could be? Thanks

I have been using Sonos since 2010 and have four different players ZP90, ZP120, Play 1 and Playbar.  It runs, obviously, under Sonos 1. Over the years it has all worked very well indeed although the CR 200 control unit, which was miles ahead of the phone app that I now have to use, has stopped charging which is unfortunate but Sonos had abandoned this excellent piece of kit years ago, I suppose, because it was regarded as too costly when an app was no extra cost.I now have a problem that I am in the process of trying to solve.The problem is that at random or irregular intervals the Playbar (and only the Playbar), which is attached to the TV and set to play the TV sound, suddenly and without warning plays music. This can happen perhaps three or more times a day or it might not happen for several days.  It is always one particular recording from my Music Library (Apocalyptica plays Metallica, since you asked, something of an acquir­­ed taste and not greatly appreciated by the OH), althou

HiMy setup is followsA Sonos Play:1 in room ‘Living Room’A Five (Gen 2) in Study (it used to be in the living room), I moved it in the app to Study.The problem is the Five keeps moving itself back into Living Room and renaming itself to ‘Living Room Sonos Five’ (in the software, not physically)This tends to happen within 48 hrs of me changing it to the correct name and room…. see screen shots from app.Any ideas what is going on?  

Hi all,I just changed my old LG Led55UF8507 with a brand new LG Oled 65C1 and with great surprise I cannot get Dolby Digital from my Sonos Home Theater system anymore!I have a Playbar (connected to the TV via optical) + 2 Play1 + SubBasically I replicated exactly the same connection that I had on my old TV:HDMI1 port: SKY set top box HDMI2 (ARC): Apple TV 4KAlready checked on every device I have Dolby Digital as selected audio (same as on TV)For every source the only audio output I get from Sonos is “Stereo PCM”Think I tried everything so I hope you have any advice to solve this issueThanksBest regardsChris

Hi everyone,We’ve got a multi room Sonos setup using the old connect:amp products and the Sonos s1 app.I also have a set of B&O beolab 18 speakers and the beosound core. Is there any way I can connect this wirelessly to my Sonos setup?Thanks!

When I review my Play 5 speaker Pair in the Sonos App and look at the Line-In section, only Line-In (R) is bolded while (L) is greyed. I assume that means only the R channel is getting fed to both speakers?I’ve made sure the RCA to headphone jack is connected and seated properly in the back of the Play 5.Any other suggestions, do you have a recommended RCA to Line-in cord? EDIT: I discovered the highlighted (R) or (L) shows which speaker has the Line-in physically attached, not that only one channel is connected. 

Hi everyone. I have an annoying problem with my sonos equipment. we are using 5 sonos 1, 1 center, 1 sub and 1 amp. We are accessing all via two iphones to acces our sonos equipment. One shows all speakers the other is missing some. Why is that ? Both phones have been restarted and are all connected to the same wifi as the entire sonos equipment.