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Contributor I
Aug 24, 2021 4:12 AM UTC
Answered

Adding PLAY1 as Surround to Arc fails

Had it all setup - then suddenly the 2 PLAY:1 drops of - adding them again but when I try to add them as surround it fails - The network are stabil and all products are on… so what do I do? 

“Add surround speakers. This will take a minute...”


“There is a problem adding your surround speakers. Check your network connection, and check that your products is on”

 

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Lead Maestro
Aug 24, 2021 4:15 AM UTC

Try unplugging the Arc and Play:1s from power for a couple of minutes and reboot your router. Also be sure WiFi is enabled on the Arc in the Sonos app.

"Receive with simplicity everything that happens to you." - Rashi

3 replies

Lead Maestro
Aug 24, 2021 4:15 AM UTC

Try unplugging the Arc and Play:1s from power for a couple of minutes and reboot your router. Also be sure WiFi is enabled on the Arc in the Sonos app.

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"Receive with simplicity everything that happens to you." - Rashi
HewaAuthor
Contributor I
Aug 24, 2021 3:26 PM UTC

thanks - it worked :D 

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Lyricist I
Oct 8, 2021 6:58 PM UTC

Perfect tip, thx. It worked for me, also.

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