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Contributor I
Mar 5, 2018 11:53 PM UTC
Answered

How to stop crackle/ static on sound bar

Can someone tell me how to stop the crackle/ static noise on my sound bar hooked up optically in front of LG C7P? Seems like a lot of people having this problem and theres no fix. diagnostic #8262397 .
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Keith N
Keith NAnswer
Sonos Staff
Apr 11, 2018 5:49 PM UTC
Hi there, pgiliber. Thanks for the details and information. I believe the issue affecting your system is one that we've been talking about in the Community. Our team have been collecting information and are currently waiting on a firmware update from LG and Sony to address the problem. While it is limited to LG OLED and Sony XBR TV's it is certainly something the team is aware of and actively tracking.

Thank you for your patience so far.

73 replies

Lyricist III
Sep 21, 2018 8:30 PM UTC
Where are we at with this? I had an LG E6 with no issues, now my E8 does it every day.

Diag: 1828548474
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Lyricist II
Sep 22, 2018 1:11 AM UTC
Whats the update on this? I just bought an LG OLED and to my shock now I have to deal with expensive cracking Sonos speakers randomly.
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Lyricist I
Oct 9, 2018 6:15 AM UTC
Same crackling issue here. Sound bar Sony tv and 2play 3. 1828001640.
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Oct 24, 2018 11:53 PM UTC
Same issue, static crackle a few seconds, mostly when signal is changing from/to HDR.
Sonos 5.1 and Phillips POS9002/12 TV
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Lyricist I
Oct 31, 2018 3:56 AM UTC
Hey everyone. Same static problem here coming from my Sonos Soundbar. TV LG 65” B7A.
Happen while im playing ps4 HDR games and watching TV (Verizon Fios)

Diagnostics number : 1364668661
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Contributor I
Nov 18, 2018 12:02 AM UTC
I'm having the same issue I have a LG oled B7A any fix yet?
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Lyricist I
Dec 14, 2018 10:19 PM UTC
Any news on this issue? I have the same crackling noise problem with my playbar and LG TV (C7). The problem doesn’t seem to be with LG products as others have the same problem with Philips and Sony TVs. Really annoying that Sonos hasn’t fixed this yet after almost a year!
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houhau
Contributor I
Dec 21, 2018 5:51 PM UTC
Been having this issue (CRACKLING AUDIO from Playbar & LG OLED TV) for months. Living room group: LG OLED TV, Playbar, Sub, 2x Ones. Tried 3 brand new optical cable, PCM only from all my devices (TiVo, PS4), numerous diagnostics (latest diagnostic 66063024), customer service call (current ticket 00345890). When I called, rep Nicholas M. confirmed it's a known issue and advised to set all devices to PCM (Nicholas somewhat ascribed the problem to the different devices connected to the Playbar switching between various audio outputs/codecs funneled all through the TV--I'd argue that handling and executing changing I/O from various audio channels is exactly the default expectation of a consumer of Sonos/higher end audio equipment). Problem still occurs. Emailed SONOS twice using the original ticket and have had no responses. Very expensive set-up that doesn't provide a decent audio experience--not yet at least. Please, SONOS, either update firmware (so that the device doesn't have gaps in compatibility with other gigantic OEMs), or offer to repair/replace my Playbar.

NOTE: I have a Beam and 2x Play:1s for my bedroom set up that is connected to a LG OLED TV (along with a TiVo, an older PS4, a Chromecast and ext. laptop--switching between all) and I have not experienced any CRACKLING what-so-ever with this group. 😠
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I love my Sonos, but I think I could love it more sans ***CRACKLING***
Trending Lyricist I
Jan 6, 2019 12:11 AM UTC
Anny resolution for this isseu
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houhau
Contributor I
Feb 6, 2019 6:29 PM UTC
UPDATE: Sonos replaced my Playbar (yet to receive a confirmation that they received back my original Playbar, though it has been signed for at the return destination).

Using new Playbar and new optical cable the crackling PERSISTS.

I'm so disappointed!

When my Sonos system works, I'm pretty content/satisfied--but when it doesn't I feel terrible for wasting resources on a product that degrades my experience so much. Like I said in my earlier post, I have another Sonos setup in my bedroom using a Beam and 2x Play: 1s, which sounds pretty good, but I can't really use a Beam in my living room as I have some concerns about it being sufficient as well as some reservations about using the HDMI connection required by the Beam (I say no thanks to the included HDMI to optical dongle). I'm also not sold on the Playbase, but I might need to go that route if Sonos is unable to fix this PCM/Dolby audio codec issue through an update.

😞
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I love my Sonos, but I think I could love it more sans ***CRACKLING***