How to stop crackle/ static on sound bar

Same with mine got it replaced did not help either gutted

Sonos replicated the problem. Have email for proof. But now I do not get any reply on my on going case. Good support Sonos had no reply in 2 weeks !!!!!!!

Same problem, playbar + lg oled b8... Sonos get your act together.

What if it's a problem with the TV? Why don't you submit a system diagnostic within 10 minutes of replicating this issue, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

Any updates or resolution on this issue? I just had my playbar replaced and I am still experiencing this issue so I think it is related to my wifi network? I am using a 3 mesh Google Wifi setup. Thanks!

@Keith N, any update on that firmware update you mentioned a year ago?


Hi there, pgiliber. Thanks for the details and information. I believe the issue affecting your system is one that we've been talking about in the Community. Our team have been collecting information and are currently waiting on a firmware update from LG and Sony to address the problem. While it is limited to LG OLED and Sony XBR TV's it is certainly something the team is aware of and actively tracking.

Thank you for your patience so far.

What if it's a problem with the TV? Why don't you submit a system diagnostic within 10 minutes of replicating this issue, and either post the number here, or contact Sonos to discuss it. There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

Diagnostic submitted. Same issue. 881231235

I am having the same issue. They replaced my Playbar but same issue. LG OLED 55 2019 model.

I’ve got an LG OLED C9 and FireTV Stick 4K with a Beam, and I intermittently hear loud crackling / static / beeps for several seconds, length varies, mainly when I turn on my TV. It’s using HDMI-ARC and audio is set to auto, not PCM. I can see on the TV it’s using Dolby digital.

Sounds like I’m intercepting a noisy radio signal of someone’s old dial up modem connecting to the internet.

Very frustrating experience for a supposedly smart speaker and the latest TV. Worse that it’s been over a year since this thread started and there’s no resolution.