How to stop crackle/ static on sound bar

It looks like there are a lot of people on the forums with this issue related to Dolby. What's the status on a fix?


https://en.community.sonos.com/home-theater-228993/playbar-crackling-sound-6734799
https://en.community.sonos.com/home-theater-228993/crackling-from-playbar-6485889
https://en.community.sonos.com/troubleshooting-228999/sonos-play-1-cracking-noise-6802387
https://en.community.sonos.com/troubleshooting-228999/crackling-noise-5-1-sounbar-setup-6805769
https://en.community.sonos.com/troubleshooting-228999/playbar-crackling-6797975
https://en.community.sonos.com/home-theater-228993/playbar-and-play-1s-crackling-6800184
https://en.community.sonos.com/home-theater-228993/crackling-interference-through-speakers-6798998
https://en.community.sonos.com/troubleshooting-228999/speaker-crackling-noise-6802013
https://en.community.sonos.com/troubleshooting-228999/playbar-crackling-popping-on-tv-6807134
https://en.community.sonos.com/troubleshooting-228999/speaker-pop-6801326
https://en.community.sonos.com/home-theater-228993/sonos-surround-speakers-crackle-static-sound-6768011
https://en.community.sonos.com/troubleshooting-228999/speaker-pop-6801326
https://en.community.sonos.com/home-theater-228993/sonos-surround-speakers-crackle-static-sound-6768011/index2.html
https://en.community.sonos.com/troubleshooting-228999/crackle-static-sound-from-a-single-play-one-within-a-5-1-setup-6802635
https://en.community.sonos.com/troubleshooting-228999/crackling-sound-play-3-6799084
https://en.community.sonos.com/troubleshooting-228999/sonos-keeps-making-crackle-noises-6790667
https://en.community.sonos.com/troubleshooting-228999/static-noises-from-playbar-6807066
https://en.community.sonos.com/troubleshooting-228999/surround-sound-crackling-all-the-time-6810620
https://en.community.sonos.com/troubleshooting-228999/crackling-6808973
https://en.community.sonos.com/wireless-speakers-228992/play-1-crackling-noise-6811070
https://en.community.sonos.com/troubleshooting-228999/crackling-on-paired-5-1st-gen-diagnistic-submitted-6796194
https://en.community.sonos.com/troubleshooting-228999/playbar-making-crackling-and-popping-noises-6808800
https://en.community.sonos.com/wireless-speakers-228992/play-1-speakers-are-intermittently-making-cracking-or-popping-noise-6768062
https://en.community.sonos.com/troubleshooting-228999/play-bar-crackles-barely-recognisable-audio-6787019
https://en.community.sonos.com/home-theater-228993/crackling-noise-from-playbar-6787688
https://en.community.sonos.com/troubleshooting-228999/play-5-crackling-and-hissing-6810605
https://en.community.sonos.com/troubleshooting-228999/crackling-popping-from-playbar-on-all-sources-6788426

Diagnostic confirmation number has been sent: 55635002

I haven't had the issue in the last 10 minutes, but I submitted a diagnostic report because I would like to get someone to look at this based on this common issue.

I have also submitted my diagnostics: 651348419.

For me the issue seems to be only - or at least mainly when using my Apple TV.
Switching to PCM works around it, but also with a significant drop of quality.

I am having the same issue with the obnoxious noise coming from my Playbar. I have an LG TV as well, not sure of the model number. I can provide that later. I will submit a diagnostic report when I get home. I just felt the need to post my problems as well since I see this same issue has been going on for awhile with no solutions or updates from Sonos.

Sonos Folks.... I submitted a few diags back in April, if you look back a this thread I was told this is a known issue with LG and awaiting a firmware update from LG. So 4+ months later, where does this crackling incompatibility stand with LG sets?

Have you pinged LG to see when the firmware update will be? I wouldn't think Sonos has significantly more weight with LG than you do, and perhaps less, since they're a direct competitor to LG's own sound bar. You may carry more weight as someone who actually purchased the device.

Have you pinged LG to see when the firmware update will be? I wouldn't think Sonos has significantly more weight with LG than you do, and perhaps less, since they're a direct competitor to LG's own sound bar. You may carry more weight as someone who actually purchased the device.

No, I bought a pretty expensive piece of equipment from Sonos and like any consumer expect them to support it as advertised. There is nothing in their advertising that says "Don't buy me if your using an LG OLED because we don't work with it", unless I missed it. They know about the issue, been told in my tickets that they are working on it and escalating. What they do is close my tickets out of the blue with no explanation. Love the product, would like some truth around the matter even if its "we won't be able to fix it, use PCM sorry".

Hi I’m also having this experience with my LG C8. I previously had a B6 and everything was fine for over a year then my screen suddenly packed in and I needed it to be replaced so I went for the B8. The B8 started making the cracklong/static noise on the first day of purchase and after a week I decided to send the TV back and swap it for a C8 and now on the first day cracklong/Staic noise again! I’m troubled by how far back this issue seems to have been going without a fix and now wonder if there even is a fix coming? I submitted a Diagnostic report (970120894) for the B8 and after a bit of back and forth was also advised to use PCM but this really isn’t a solution as it renders my two play ones kind of redundant. Look forward to hearing any positive feedback you may have.

Another diagnostic report 1726732051. I’m just wondering if this is a place for members of staff/technical support to helpfully pitch in with suggestions/ideas or just a place for people to vent? If it’s the latter that’s a shame as people have spent thousands of pounds on these products and clearly Sonos don’t seem to care about any sort of customer satisfaction!!

Any news on this subject? The problem is definitely linked to the surround setting.
I called Sonos support which clearly stated they cannot help me with this problem and will raise this issue to technical support. Looking at previous posts, it seems Sonos have been doing this for more than 1 year... I'm really disappointed.