Have you perhaps tried powering off/on the Sonos device (for a minute or two) since installing the Alexa software. I’m just wondering if a reboot might resolve your issue.

Also if it persists, maybe check the Alexa history to see what the Assistant on the device did hear and see if that shows anything helpful.

Just to add that when I just tested the steps mentioned a few moments ago, a Sonos One/Alexa worked okay for me for both those tracks mentioned and it did play the Michael Jackson ‘Beat it’ song for me, but I was using Amazon Music rather than Spotify, so I wasn’t able to replicate things here precisely. So I can’t rule out the matter being a Spotify issue?

That doesn’t work unfortunately, but thank you.

I’ve tried to log it with SONOS live chat but they have no reps available.

I’ve looked at my Spotify app closely when trying this out.

What seems to be happening is (and this can be any songs, not just the ones below)…

“Alexa, play vogue by Madonna”. Sonos plays the correct song.

Whilst the song is playing I’ll say…

”Alexa, play Smooth Criminal by Michael Jackson”, and then I look at the app, and what it does , is flashes up the song title and album art for that song and then quickly skips to the next song by that artist and plays that instead eg. “Billie Jean”.

I’ve only managed to get it to work successfully for about 4 songs before it then reverts back to the above ways…

Really frustrating.

If it’s skipping tracks like you mention then perhaps see what happens when you wire the speaker to the router temporarily - if that resolves the issue then it’s likely going to be wireless interference. 

To resolve your interference issue - ensure you’re 2.4Ghz WiFi band is named separately to your 5Ghz band and just have the 2.4Ghz band stored in the Sonos App Network Settings.

When that’s done put your routers 2.4Ghz band on channel 1, 6 or 11 and set a channel-width of 20MHz and see if that resolves the issue when the speaker is connected to the WiFi.

Just to say I’ve tried the Madonna and Michael Jackson’s ‘smooth criminal’ tracks and their working okay aswell, so it’s possible it might just be interference and that the connection to the speaker is being affected just every now and again, so it’s perhaps worth trying the steps mentioned in my post above to see if it resolves things.

I have tried all of your above suggestions, wiring the playbar to Ethernet/router and also changing the 2.4 channel but still having the same issue.

also, it’s not those specific songs I mentioned above, they were random examples. It literally happens on any combination of songs.

what a shame, as the speaker sound quality is great. It’s voice assistant functionality really lets it down.

I am unable to reproduce the issue mentioned but as stated I use an Amazon subscription service. The Sonos One in my case plays the requested ‘second’ track correctly whilst the ‘first’ track is playing. I used your examples you posted and others too.

I suggest you go onto create a system diagnostic report after reproducing the issue a few times - make a note of the references and the Alexa History and then call/chat to Sonos Support Staff via this LINK.

Hope the matter gets resolved for you.