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Get help with Sonos Connect, Connect:AMP, Sonos AMP, and setups using Sonance architectural, or your own speakers and components.

  • 4,967 Topics
  • 27,641 Replies
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smghifiguy
started this topic

Works With Sonos Certified Receivers - Explanation

Currently, Integra, Onkyo, Sony & Pioneer have the “Works With Sonos” label.What does this really mean?Once a Sonos Port is integrated w...
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Stanley_4
Stanley_4
answered this question

Sonos Port 12V trigger input

@Jamie A I think they are asking about the trigger cable, not audio.I haven’t used one since I scrapped my ZonePlayer but I think it was a 3...
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4967 Topics
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ebk12815Contributor I
asked in Components and Architectural
cannot add a sonos connect

I cannot add my sonos connect that I bought in 2017, I followed all the instructions, factory reset, update, hard wired, etc and all I get is an error code 1008

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Airgetlam
4 years ago
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chambreyContributor I
asked in Components and Architectural
Play 5 Gen 1 not working

I am unable to connect my Play 5 gen 1 to bridge, line in also does not work.  The chime works when I press mute or volume but that is all.  The lights flash green but sometimes are just steady amber.  I have tried rebooting, factory reset, direct ethernet connection - nothing works.

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Stanley_4
4 years ago
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jpatel1810Contributor I
asked in Components and Architectural
Alarm plays chime instead of Sonos radio

This is happening more often than not now and seems to be a common issue on here. The chime often plays instead of radio. When manually turning on the radio channel there are no issues with it starting.Diagnostic number is 1767545854.

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Annazel S
4 years ago
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Zac19Contributor I
posted in Components and Architectural
Can't open S1 app - prompts to open S2

Hi I have a play3 and a play5 1st gen. On the Sonos 1 app, i could play them no problems as a pair. Now when I open the sonos 1 app it says I must upgrade to the Sonos 2 app. But the Play5 1st gen is not compatible with the Sonos 2 app.

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J
4 years ago
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DalancasContributor I
posted in Components and Architectural
High latency and dropped packets, 15 feet from AP

I have 2x Sonos One speakers setup in a group.  Occasionally during playback the music stream cuts out for a short period of time so I started looking at the network connections,  I have found one speak with periods of high latency and dropping a lot of packets.  This is only one speaker acting this manner, the other is fine.  Looks like a slowly failing speaker but welcome to ideas.Speakers are 15ft from high power APOnly 12 devices on the AP and they are all at 98% performance or above, which means no issues with connecting to AP or high retries/dropped packetsAP is Ubiquiti AP-HD connected via 1Gb ethernet to Ubiquiti Dream Machine, averages 98% or better performance 24x7I run 2 and 5GHz on same SSID, but again Ubiquiti stats show plenty of radio bandwidth and channel capacity.  Contention is not an issueA look at the 24 hour performance chart reveals the up and down nature of the speaker having this issue--again, the other speaker is fine.  Also, this 24 hour period the speaker was

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buzz
4 years ago
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Matthew YatesContributor I
posted in Components and Architectural
Can’t Update be Use of Incompatible Products on S1 and S2

Hi,I have a mix of S1 and S2 products running on the S1 and S2 controllers.However now I have been asked to do system updates on both and reauthorize my Spotify account.  Trouble is neither controller will perform the update as it says I have incompatible products on each (I.e the S2 products are picked up by S1 and vice versa).  and I can’t remove the products as it says I have to update first!  has anyone had this issue and be able to help?!  thanks! 

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Airgetlam
4 years ago
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SeeArrContributor I
posted in Components and Architectural
Turntable + Connect = Degrading/Poor Sound Quality

I've seen a lot of similar posts, but nothing that seems to be a 1:1 match with my issue, so here goes... A much more vinyl savvy friend than I recently purchased a turntable for me as a birthday gift. Out of the box it has Bluetooth connectivity; however, being firmly planted within the Sonos ecosystem I went and purchased a Connect so that I could utilize the speakers setup throughout the house. Setup went off without a hitch as I've come to expect with these products and I was beginning to enjoy my small record collection within minutes; however, things took a turn for the worse about 45mins to an hour in... The sound became increasingly scratchy, distorted, and quiet to the point that I had to turn the speakers volume completely up to hear anything. I found an example from a previous post that closely matches what the music began to sound like: https://www.youtube.com/watch?v=ZlnRUo_egoE Kinda similar to a radio station as the signal fades. Being an old record, I thought maybe th

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B
4 years ago
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GrimsonContributor I
posted in Components and Architectural
Sonos move battery not showing

Today I noticed that non of my Moves (I've got two) shows how much battery is left when on Bluetooth. The Sonos app only shows an empty battery and no numbers. What should I do? 

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Airgetlam
4 years ago
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Jean-JacquesContributor I
posted in Components and Architectural
Première Sonos

Bonjour,Quelqu’un pourrait t-il m’aider?Impossible de jouer une radio ou d'écouter TidalJe ne sais pas comment faire…Merci pour votre retour.Jean-Jacques

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Airgetlam
4 years ago
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DrPotatoesContributor I
asked in Components and Architectural
Sonos AMP | Left and LFE channel not working

Hello My diagnostics report number is: 1482044825 The left output and LFE sub channel on my Sonos Amp is not working properly. The problem started today after I did some rewiring around my house and reconnected the amp. Due to this problem I have tried hard resetting the Amp and the app, with no luck.  Left and LFE channel does not work with Line in. I have verified that my PC is not the problem as I tried a different amplifier and both channels worked. The only way to get both speakers working is if I run the amp in Mono mode, but I don’t want that. I want to use stereo. The speakers are not the problem since I tried them on a different amp. Both speakers work while using Spotify or any other streaming WITHIN the Sonos app, but the subwoofer output channel does not work in any mode I try.  I verified that the balance on both my PC and Sonos was on 0, so both channels should be working. Sonos AMP is simply not accepting the LEFT channel signal I tried with different cables, made

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D
4 years ago
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JazzaContributor I
asked in Components and Architectural
Room shows on some iPhone apps but not on others?

Room (on new Amp) appears on some S2 apps but not on others? All hardware up to date. Reinstalled S2 app and the problem persisted. What’s going on?

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J
4 years ago
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Rcatena_1999Contributor I
asked in Components and Architectural
sonos s2 app cant search or control speaker

I am having issues with my Sonos Play 3 and the S2 app on the iPhone. The Play 3 is in my garage which borders my family room where my Fios router is. I have a Boost connected via Ethernet to the router.  When I am using the S2 app in the garage, the app says I’m not connected to WiFi (even though the phone itself is still connected to WiFi.) I can’t search on Spotify within the app, and I can’t control the Play 3’s volume. As soon as I go through the door into the house, the app reconnects and works normally. I’ve tried factory resetting all of the speakers and the boost. I’ve also tried resetting my router. I’ve tried changing the wireless channel for SonosNet  I also tried changing the wireless channel settings on my router from automatic to manual. Nothing has helped   How do I solve this problem? thanks,Rich

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Annazel S
4 years ago
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paulbjarneContributor I
asked in Components and Architectural
No sound through Port

I have a Sonos setup with Port and Play1. It worked fine until I changed my email adress on Sonos. Suddenly no sound came through the port. The network is okay, cables are ok, and the port shows normally in my Sonos app. I do get music through the Play 1, bu not the Port

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Paul A
4 years ago
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jtpow1100Contributor I
posted in Components and Architectural
Your Sonos product was not found on PC wired connection

Hey everyone. So, here’s my setup.Xfiniity cable modem router.from there, it goes to a linksys gigaswitch.My google mesh wifi is plugged into the gigaswitch.My sonos is connected to the google mesh wifi.My PC is also plugged into the gigaswitchThe IP on the sonos speakers is 192.168.86.XXX, subnet 255.255.255.0the IP on my PC is 192.168.1.XX, subnet 255.255.255.0I have gone in and configured my network to private on my PCI have also done the firewall config on my windows 10 pc as directed by sonos I installed the sonos pc controller and it still cannot find my sonos product.  I’ve reinstalled twice. Any suggestions?

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C
4 years ago
Stwilliams
StwilliamsAvid Contributor III
posted in Components and Architectural
Most of devices missing

Most of my devices (6 of 8) are gone from my system and l can't get them back.

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controlav
4 years ago
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Blue5Contributor I
asked in Components and Architectural
Sub x 2

I want to set up two subs in my living room surround sound, can this be done?

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4 years ago
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MsathomasContributor I
asked in Components and Architectural
Trouble connecting Playbase on the Sonos App!

Hello,I have a Sonos Play base and every time I try to set up the Play base on the app my wireless connection is not picking up. I’ve tried factory reset and unplugging the Play base but still no luck.I also bought the Sonos boost since it has its own Sonos wifi connecting the boost to my Wifi router but still no luck again & its not picking up my Play base to set it up in the app.I need help on solving this problem it has been going on for a while!  

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4 years ago
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ahernetjContributor II
asked in Components and Architectural
Sonos Port only playing two speakers

I recently purchased the port component to integrate my 5 speakers surround system with Sonos.  Set up was easy - problem I am having is only two of my five speakers are playing (the front two).  I confirmed via other sources that all five speakers work fine so its something going on with the port.  To confirm, the port should be able to stream all five speakers, correct? My receiver is set up as “Stereo” which normally would play all speakers in harmony (not surround sound).  Appreciate any assistance with this!

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A
4 years ago
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jnsContributor I
asked in Components and Architectural
Audio playback stops and skips (Spotify on Connect Amp)

Hi, last few days my music playback from Spotify stops and skips on my Connect:Amp. Other products (Playbar, 2xPlay3/ are ok. Im on S2 thats been working great until now. Tried to reset Connect following the instructions but with no luck...The system is able to recognize the device even after an attempt to reset it, so Im not able to set it as a new device…Any help would be welcomethanksj. 

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Annazel S
4 years ago
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steveclarke1958Contributor I
asked in Components and Architectural
Connection to itunes breaking

I have a Play5 and have successfully linked it to iTunes on my windows 10 pc. More often than not the sonos app complains that it can't find the server. This is usually fixed by either rebooting my pc or the router but it happens a lot and is spoiling the enjoyment for me. Anyone else come across this problem?

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Rowena B.
4 years ago
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ToestaffContributor I
asked in Components and Architectural
unable to stop track playing

I seem to have a rogue track on one room setup ( Beam plus 2 Play1’s). Not on the queue playlist but just appears and unable to stop/delete or play any other track … really weird - anyone got ideas or solutions

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T
4 years ago
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hypermariusContributor I
asked in Components and Architectural
Remove tool is not available

Hi I have a mixed S1 + S2 system comprising two Play:5 (1st gen), one Play:1 (1st gen) and one Sonos One. I am running the S1 app. Last night a guest connected to the system and I think she was using the S2 app and may have tried to run an upgrade which failed. Not sure of this. Anyway - now only the two Play:5s work, while the  Play:1 and Sonos One both display as “Not compatible”, and according to the help pages, I need to remove these from my system now, and reconfigure them from scratch. I am trying to do this, but in the S1 app the product removal tool is not an available option to me. What to do?Best regards Marius

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Rowena B.
4 years ago
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mjayesssContributor I
asked in Components and Architectural
Radio has silent pauses

A new issue has arisen in recent months: the radio blips, sometimes several times and hour.  It goes silent and then after a few seconds it comes back.  I followed all these suggestions to no affect: https://support.sonos.com/s/article/305?language=en_US  First I thought it was my 6 year old Connect being, well, just old, but the same issue is happening on 2 brand new Ones.

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controlav
4 years ago
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jpandwoolAvid Contributor II
asked in Components and Architectural
Diagnostic number 511485704

HiMy Alexa is still not working properly. It will turn the TV on and off etc but on asking to play any music source  it responds that it is doing so without any sound. If I ask it to play a specific playlist, skip, rewind, pause etc it just turns the volume up. This is on all my voice controlled Sonos products and seems to have started with the latest issue of IOS. I have submitted another diagnostic report no. 511485704 for you after asking it to play Spotify and Amazon. I am disabled and invested a heck of a lot to have voice controlled systems to let me cope and thus I find this totally unacceptable I’m afraid. 

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Ken_Griffiths
4 years ago
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JohnMFJrContributor I
asked in Components and Architectural
Connection to Apple music Lost

Hi, new to the forum and I’ve seen several iterations to this question.  Bottom line though is that my 4 different Sonos speakers are encountering the same problem.  I get songs that skip, and then just don’t play and I get the message: Unable to play “x” connection to Apple music lost.  What is frustrating is that I’ve spent 4 hours this week on the phone with Sonos support (the phone support is awful) and after 2+ hours last night and one disconnect from Sonos on the call, the guy told me to call my internet provider and have my router changed to “bridge mode.”  When I called my internet provider today, they told me that bridge mode is an outdated old term and take the issue up with Apple.  Folks, I made the plunge and invested big $ into my sonos system and it is now useless to me.  This problem seems to be an old one, and I recognize that there are various iterations of solving that you might need to go down, but it is frustrating not to get any answers from Sonos.  I’ve run multip

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Rowena B.
4 years ago
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