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How is the Quality Check on Sonos SUB?

  • March 10, 2022
  • 4 replies
  • 101 views
U
  • UHJ
  • Contributor I

I started to question on how the strict quality check was done on these Sonos Subs.  I wonder if anyone  out there knows.  I have my Sub that I purchased back in December 2018, about 3 years old, that I found no longer working all of a sudden.  This sub was used less than normal as we enjoyed our entertainment with few movies and TV shows.  It was always placed at the same location by our TV.  The cover is collecting dust but the sub itself is till without finger prints and shiny.  Unfortunately the sub is no longer working and our 5.1 surround system is no longer.  No light response despite the 20 second hold and change of power plug.  Is there another trick I may not be aware to fix this or my 3 year old sub is simply out of luck?

Harry

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    4 replies

    melvimbe
    • melvimbe
    • March 10, 2022

    I would contact Sonos support directly on this.  If they can’t resolve the issue and determine it’s a hardware issue, they are usually able to offer a discount on a replacement, even though it’s out of warranty.

    Danny
      jgatie
      • jgatie
      • March 10, 2022

      I have an original Sub Gen. 1, bought the day of release in 2012.  Used every day and still going strong.  

        U
        • UHJ
        • Author
        • Contributor I
        • March 11, 2022

        Ah, so simply my sub is out of luck being only 3 years old. 
        Yes, I have contacted the customer support directly and they determined the sub was out if commission. They did offer 30% off for the replacement fee, however it’s just too much for me and I have no more confidence after spending $700 for 3 years and having to spend another $400 for a replacement. 

        U
        • UHJ
        • Author
        • Contributor I
        • March 23, 2022

        Well, just watched a great movie tonight and was sooo disappointed listening to the sound effect without my base sub. I lost my 5.1 surround sound only in about 3 years. I’ve decided that I would give the suboptimal reviews for this sub out there. I need the world to be aware that maybe other options for the sub are better. I even have the pictures of my sub still shiny. What a disappointment. smh

         

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