+1Amp stops playing but App thinks it is Still going. Selecting a different room to add then causes app to crash. Pretty consistently. I got a diagnostic ****** after.
If it’s in a group it drops in and out.
I got six new Amps and only this one is giving me problems.
Moderator Note: Recorded and removed Diagnostic Number. Modified in accordance with the Community Code of Conduct.
+1Why can’t I contact Sonos via chat? Says I’m blocked??? Is that because I posted a diagnostic number here?
Why can’t I contact Sonos via chat? Says I’m blocked??? Is that because I posted a diagnostic number here?
Their chat maybe busy perhaps? We’re you attempting to get in touch with their Support via this link?
https://support.sonos.com/s/contact
Have you perhaps tried calling them? Just to add here too, have you considered simply swapping out the Amp with the issue, for another Amp, just to see if that changes anything?
There is also a new Sonos update due soon apparently, so you may want to see if that may make any difference too. If you’re okay to wait that is, I understand the update is due some time this week.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.