Retired Community Manager

14.12 Update

Changes to volume mapping and impact on Sub output

Thank you for your feedback regarding the recent 14.12 software update with Enhanced Clarity for Arc.

In this update, we made a change to Arc’s audio profile to improve dialogue clarity and the overall sound experience. This change is based on feedback from our listeners in the field and brings Arc in line with our other Home Theater products, resulting in a more accurate representation of the sound as intended by the content creator.

The updated tuning adjusts the spectral balance of Arc+Sub to achieve a more accurate representation of the sound and an improved sound experience. While the Arc+Sub output capability remains the same, the mapping of volume across the 0-100% range has been adjusted with this release which means low and mid volume levels are relatively lower compared to the previous tuning so you may need to adjust the volume slider to achieve your pre-update volume level. The maximum volume and bass output are unchanged. We acknowledge that this change was not made more clear in the release notes and in the future we’ll be sure to make sure we communicate these rare changes more effectively.

Please note, we have identified an issue for some users of Arc, Beam and Ray whose configuration includes a Sub (with or without surrounds), who may find their Sub output is lower than desired after performing a new Trueplay tuning.

Users with Beam or Ray bonded with Sub can increase the Sub level for a more powerful low-end response, however this won’t have the same impact for Arc users. Customers using Arc bonded with a Sub (and/or surrounds) who find their Sub output is lower than desired following performing a new Trueplay tuning, should temporarily disable Trueplay on Arc until this is addressed by an upcoming software update.

Trueplay tunings for Home Theater configurations without a bonded Sub are unaffected, including standalone soundbars and those bonded with surrounds only.

If you would like any assistance adjusting the sound of your Home Theater setup, the community is here to help. You can also contact Sonos support.

Moderation edit:

With the 14.18 software update, the above mentioned issues have been addressed, and the Enhanced Clarity for Arc adjustments are retained. There was a clear preference within our community for the previous volume settings, and these have been restored. This will be apparent immediately after updating to 14.18. The Trueplay issue has been fixed. Customers who experienced a lower Sub level after performing Trueplay after updating to 14.12 will need to update their systems and then perform a new Trueplay tuning in order to address these improvements in their system. Customers will hear a more powerful low end response, meaning any Sub level adjustments made after 14.12 should no longer be required.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

skullc

Prodigy III

Sound signature is terrible now

Network= livewire cpe pro 3 +eero 6 pro wireless

Dogdad

Headliner III

I think many would be happy if you could put the volume back pre update.

popeofhell

Avid Contributor I

I was already upset and this just makes things worse. Doesn’t sound like anything is going to be done. Thousands of dollars later and I’m left with this mess. I bought my system last year after listening to it in the store and after 14.10 I had it exactly how I wanted it. The sound signature is horrible along with the bass issue and the overall volume is terrible.

skullc

Prodigy III

I think many would be happy if you could put the volume back pre update.

And the tonal quality as i have treble at -8 now as it is painful listening to it at higher levels

Network= livewire cpe pro 3 +eero 6 pro wireless

Zeek78

Enthusiast II

A very strange thing to do. We who have bought this system, has of course listen to it first. So now 2 years later, Sonos change the sound profile, and as you can see there are many users who’s not happy. When you do such a huge difference to the sound profil people haven’t got what they bought.

If you shall do such a huge change in sound profile, you should also put in an option to keep the old sound profile.

Terrible custome treatment 😩

jgatie

I was already upset and this just makes things worse. Doesn’t sound like anything is going to be done. Thousands of dollars later and I’m left with this mess. I bought my system last year after listening to it in the store and after 14.10 I had it exactly how I wanted it. The sound signature is horrible along with the bass issue and the overall volume is terrible.

Where do you get the idea nothing is going to be done? The announcement specifically stared that the problem will be "addressed by an upcoming software update."

R

rsint

Enthusiast I

This is once again not an answer to anything. The sub bonded to the arc has a different sound signature without true play as well. Increasing the sub volume in this setup yields a peak in mid bass and not low bass. I am growing exceedingly fed up with this amateur service.

C

Crell

Contributor I

I’m not happy with true play bass after I reset my home theatre system after the update. It might be an idea to include these as “reference profiles” in the app; such as - “From the factory”, “True Audio 1 “ etc. That gives us choice, as well as a far simpler roll back mechanism if this gets screwed up again.

However, the forums are littered with people complaining, and there’s no recognition here that this will be solved quickly.

popeofhell

Avid Contributor I

It says trueplay and sub issues to be fixed, nothing about overall volume and the sound signature.

Dogdad

Headliner III

I was already upset and this just makes things worse. Doesn’t sound like anything is going to be done. Thousands of dollars later and I’m left with this mess. I bought my system last year after listening to it in the store and after 14.10 I had it exactly how I wanted it. The sound signature is horrible along with the bass issue and the overall volume is terrible.

Where do you get the idea nothing is going to be done? The announcement specifically stared that the problem will be "addressed by an upcoming software update."

Only issue talked about fixing is the sub.. nothing about the volume issue so many are experiencing. So no.. nothing on the volume issue. If you’re happy with your system, fine, go enjoy it. Let those that have an issue discuss it. That’s why they have this “ community page”.

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Changes to volume mapping and impact on Sub output

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