Sonos One not playing Alexa output

@VOSOME - I think the Alexa element is still officially in Beta - and they always said not all features would be available initially. I think 'Ryan S' has given further details above.

I seem to have got things working a bit better, just by "forgetting" and re-adding the speaker over and over until things worked.

Method #1: Register/Deregister through Amazon Alexa app
-- Go to Amazon Alexa mobile App -> Skills -> Sonos
-- Forget device and Discover devices

Method #2: Deactivate/Reactivate Alexa through Sonos app
-- Open Sonos app -> More -> Voice Services -> Room Settings -> Select your device
-- Click on Voice Services -> Amazon Aleaxa and choose "Remove Amazon Alexa from this room"
-- And add Amazon Alexa through More -> Voice Services again

I just started alternating between doing the above two things and at some point things just started working a bit more reliably..

Did you get the news flash briefing? I can’t get that at all

The Flash briefing (and similarly, sports update) do not currently work on the Sonos One. Sonos has said that it is high on their priority list to get these features working and that they are working with Amazon on it.

I got a solution that worked for me from another forum:

Login to the Alexa portal on a computer (not a mobile device);

alexa.amazon.com
alexa.amazon.co.uk

Pick the one that's correct for your region.

With the 'Smart Home' section, select devices. In this section find any Sonos products and hit the forget button. Then move back to the Smart Home section and select smart home skills which is located at the bottom. Next to Sonos select Disable.

Once this is done, open the Sonos app;

More > Settings > Room Settings > Select the room which contains the ONE > Voice Services (might ask you to login) > Amazon Alexa > A pop up will appear > Remove Amazon Alexa from this room > Once removed select the MORE tab > Voice Services > Follow the install steps again.

Once that's done, move back to the Alexa website portal and select SKILLS. Search for SONOS, enable the skill. Once done search for devices. Check within the Smart Home section under devices that all your Sonos products are showing. Then give the speaker a go.

Thanks zadi ...Yahoo this worked!!!! :-)

I've been scratching my head for hours.Just got my Sonos ONE delivered to me today in the UK on the day of its release and basically, Alexa did not work ..at all! She could tell me the weather and other trivial bits of info, but when I asked her to play something in my Amazon Prime music/playlists, she would repeat my command ...but nothing happened ...no music ...nothing.

With my laptop open on my lap, and the app open on my mobile phone in my hand, I went through the steps which you detailed beautifully ....and it worked a treat!!!! Thanks 🙂

I am using the Sonos One I received today. I’ve got everything set up properly I believe but here’s the issue I’m having... the music plays fine through sonos app and commands but any non sonos commands aren’t outputting through the speaker. For example, if I ask for the flash briefing it will tell me “here’s your flash briefing” and then nothing will come out of the speaker. Same for “sleep sounds.” If I ask it to play a sleep sound it will say it’s playing but it won’t actually play. Seems to be the skill outputs but I could be wrong. My echo dot is working fine.

The ole "we know our speaker doesn't actually play music but we're working on it." response.

The ole "we know our speaker doesn't actually play music but we're working on it." response.

Since when are a flash briefing or sleep sounds considered "music"?

The ole "we know our speaker doesn't actually play music but we're working on it." response.

Since when are a flash briefing or sleep sounds considered "music"?

'I will say I'm not having the same problems others are describing above like music not playing at all, or nothing after one song'

Feel free to chime in when you understand the entire issue.

'I will say I'm not having the same problems others are describing above like music not playing at all, or nothing after one song'

Feel free to chime in when you understand the entire issue.

Understand just fine. Still think the statement was nonsense.

'I will say I'm not having the same problems others are describing above like music not playing at all, or nothing after one song'

Feel free to chime in when you understand the entire issue.

Understand just fine. Still think the statement was nonsense.
Oh, you're right. Hold on for a sec while I clarify...