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brilliantb0y
Contributor I
October 21, 2017
Answered

Sonos One not playing Alexa output

  • October 21, 2017
  • 69 replies
  • 20443 views
I am using the Sonos One I received today. I’ve got everything set up properly I believe but here’s the issue I’m having... the music plays fine through sonos app and commands but any non sonos commands aren’t outputting through the speaker. For example, if I ask for the flash briefing it will tell me “here’s your flash briefing” and then nothing will come out of the speaker. Same for “sleep sounds.” If I ask it to play a sleep sound it will say it’s playing but it won’t actually play. Seems to be the skill outputs but I could be wrong. My echo dot is working fine.
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    Best answer by Ryan S
    I did some searching and found on a review of the Sonos One on "the-gadgeteer" that:

    "At present, not all of Alexa’s voice commands work with the Sonos One, such as asking Alexa for a flash briefing, but an update will address this soon. "

    That describes my issue. Certain skill commands are not working like the flash briefing or sleep sounds. So I will hope that info above is correct and an update will address it soon.

    I will say I'm not having the same problems others are describing above like music not playing at all, or nothing after one song or problems with targeted commands like play music in kitchen. I have a Sonos Play 1, Sonos One and Echo Dot.

    I can confirm this, some of the Alexa Echo abilities aren't working on the Sonos One right now. Flash Briefing is one of the ones that we're hard at work on and should have brought to the Sonos One as soon as we can. Some features are Echo only right now, and might not be available on the Sonos One, like the Messaging and Calling features. That may change in the future, but we don't have any specifics to share.

    69 replies

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    DiverHP
    Trending Lyricist I
    October 23, 2017
    Interestingly I forgot that I had a similar problem. I couldn't get the Sonos One to stream any radio station. I then asked it to play some reggae, which it successfully did from Amazon Music. After that, radio stations etc all seem to work fine - for now....
      brilliantb0yAuthor
      Contributor I
      October 23, 2017
      I did some searching and found on a review of the Sonos One on "the-gadgeteer" that:

      "At present, not all of Alexa’s voice commands work with the Sonos One, such as asking Alexa for a flash briefing, but an update will address this soon. "

      That describes my issue. Certain skill commands are not working like the flash briefing or sleep sounds. So I will hope that info above is correct and an update will address it soon.

      I will say I'm not having the same problems others are describing above like music not playing at all, or nothing after one song or problems with targeted commands like play music in kitchen. I have a Sonos Play 1, Sonos One and Echo Dot.
      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      October 23, 2017
      I did some searching and found on a review of the Sonos One on "the-gadgeteer" that:

      "At present, not all of Alexa’s voice commands work with the Sonos One, such as asking Alexa for a flash briefing, but an update will address this soon. "

      That describes my issue. Certain skill commands are not working like the flash briefing or sleep sounds. So I will hope that info above is correct and an update will address it soon.

      I will say I'm not having the same problems others are describing above like music not playing at all, or nothing after one song or problems with targeted commands like play music in kitchen. I have a Sonos Play 1, Sonos One and Echo Dot.

      I can confirm this, some of the Alexa Echo abilities aren't working on the Sonos One right now. Flash Briefing is one of the ones that we're hard at work on and should have brought to the Sonos One as soon as we can. Some features are Echo only right now, and might not be available on the Sonos One, like the Messaging and Calling features. That may change in the future, but we don't have any specifics to share.
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        brilliantb0yAuthor
        Contributor I
        October 23, 2017
        Thank you Ryan! It's good to know that at least for me at the moment that it isn't a setup issue and I can quit pulling my hair out over it haha. Is there a central location to see potential known issues? This could help for those looking for information on issues they may be running into.
        Ryan S
        Ryan S
        Retired Sonos Staff
        October 23, 2017
        The best place is here in the community. The announcement threads for Sonos One has a lot of good details in it.
        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        brilliantb0yAuthor
        Contributor I
        October 23, 2017
        The best place is here in the community. The announcement threads for Sonos One has a lot of good details in it.

        Yeah. My suggestion would be to have an official "known issues" thread or something. Especially if this is in beta. Otherwise it's going to be a headache for you guys and especially those of us looking for non configuration related solutions. A lot of the posts here are just user error.
          Ryan S
          Ryan S
          Retired Sonos Staff
          October 23, 2017
          The best place is here in the community. The announcement threads for Sonos One has a lot of good details in it.

          Yeah. My suggestion would be to have an official "known issues" thread or something. Especially if this is in beta. Otherwise it's going to be a headache for you guys and especially those of us looking for non configuration related solutions. A lot of the posts here are just user error.

          We've been considering it. I hate to admit it, but the odds are that people might not read that thread and will ask the same questions anyway. We tend to get questions asked in the announcement threads that are answered in the announcement thread's first post.
          Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
            jackflapb
            Lyricist III
            October 23, 2017
            Same issue here.. I ask the Play One to play Radio 4.

            It worked the first couple of times, then stopped responding.. Just sits and gives me silence after saying "BBC Radio 4 from TuneIn playing on Kitchen"..

            If I Forget and rediscover speaker, it works again a couple more times and then stops responding
              VOSOME
              Lyricist I
              October 24, 2017
              How is this released with such massive software flaws??
                lisaloubags
                lisaloubags
                Lyricist I
                October 24, 2017
                I too have just received a One but cannot get my usual flash briefing (I have an Echo in another room). Bit annoying really on top of no voice command on Spotify either
                Lisa
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