Contributor I

Answered

Sonos One not playing Alexa output

Forum|Forum|8 years ago
October 21, 2017
69 replies
20443 views

I am using the Sonos One I received today. I’ve got everything set up properly I believe but here’s the issue I’m having... the music plays fine through sonos app and commands but any non sonos commands aren’t outputting through the speaker. For example, if I ask for the flash briefing it will tell me “here’s your flash briefing” and then nothing will come out of the speaker. Same for “sleep sounds.” If I ask it to play a sleep sound it will say it’s playing but it won’t actually play. Seems to be the skill outputs but I could be wrong. My echo dot is working fine.

Sonos One

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Best answer by Ryan S

I did some searching and found on a review of the Sonos One on "the-gadgeteer" that:

"At present, not all of Alexa’s voice commands work with the Sonos One, such as asking Alexa for a flash briefing, but an update will address this soon. "

That describes my issue. Certain skill commands are not working like the flash briefing or sleep sounds. So I will hope that info above is correct and an update will address it soon.

I will say I'm not having the same problems others are describing above like music not playing at all, or nothing after one song or problems with targeted commands like play music in kitchen. I have a Sonos Play 1, Sonos One and Echo Dot.

I can confirm this, some of the Alexa Echo abilities aren't working on the Sonos One right now. Flash Briefing is one of the ones that we're hard at work on and should have brought to the Sonos One as soon as we can. Some features are Echo only right now, and might not be available on the Sonos One, like the Messaging and Calling features. That may change in the future, but we don't have any specifics to share.

Show previous replies

S

svhg

Lyricist I

I got a solution that worked for me from another forum:

Login to the Alexa portal on a computer (not a mobile device);

alexa.amazon.com
alexa.amazon.co.uk

Pick the one that's correct for your region.

With the 'Smart Home' section, select devices. In this section find any Sonos products and hit the forget button. Then move back to the Smart Home section and select smart home skills which is located at the bottom. Next to Sonos select Disable.

Once this is done, open the Sonos app;

More > Settings > Room Settings > Select the room which contains the ONE > Voice Services (might ask you to login) > Amazon Alexa > A pop up will appear > Remove Amazon Alexa from this room > Once removed select the MORE tab > Voice Services > Follow the install steps again.

Once that's done, move back to the Alexa website portal and select SKILLS. Search for SONOS, enable the skill. Once done search for devices. Check within the Smart Home section under devices that all your Sonos products are showing. Then give the speaker a go.

Many thanks Zadi from me too! I had exactly the same experience for me as Midzy - I am a UK early adoptor who find I could not play any music via Alexa. Great relief this now works thanks to these instructions.

D

Darin Tillinghast

Contributor I

I just got Sonos One/Alexa hooked up. Some of the voice commands recommended do not work, crickets from Alexa. But my big issue is that the music form my sound bar and sub are working but sonos one is not integrated with them. Alexa has discovered devices and completes but still no music comes from her speaker to join with my existing sonos play bar and sub. When I ask her to play the music it only comes on on her speaker. Totally annoying as I want all speakers to play for rich sound. Does anyone else have this issue and what is the fix? Also on my sonos app on my iphone 6s with the new IOS 11.0.3, I can see my two existing speakers but not the Sons One.

S

snap6565

Lyricist II

Ive just bought two play 1's with alexa. Apart from the weather and telling jokes. It dont do a fat lot. Certainly dont play your music or operate sonos. Should have got two old models and gone back to the app

Ryan S

Retired Sonos Staff

@Darin Tillinghast, sounds like you might not have that Sonos One fully set up. Were you able to add it to your Sonos system using the Sonos app? To get it to play in sync with your soundbar and SUB, you'll need to use the Sonos app to group them together in to a room.

Once Sonos is set up, you'll want to go and tell Alexa to discover devices.

If you're still having trouble, I'd suggest you give us a call on our support line.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

M

METALNIK

Lyricist I

My sonos one alexa will not play any music track from Amazon my music - will play through the sonos app. Keep getting " not sure what went wrong message"

N

NJRonbo

Avid Contributor I

I have been attempting to open the Alexa skill, Sleepsounds, on my Sonos One. The opening of the skill is confirmed by Alexa on the One, but asking it to play rain or a thunderstorm results in complete silence.

I did try the suggestion above about resetting my Sonos One and Alexa skill. Did not help.

Hope Sonos and Alexa can come together to fix this issue.

V

VOSOME

Lyricist I

Yep, same exact issue here.

P

peblito

Lyricist I

I got a solution that worked for me from another forum:

Login to the Alexa portal on a computer (not a mobile device);

alexa.amazon.com
alexa.amazon.co.uk

Pick the one that's correct for your region.

With the 'Smart Home' section, select devices. In this section find any Sonos products and hit the forget button. Then move back to the Smart Home section and select smart home skills which is located at the bottom. Next to Sonos select Disable.

Once this is done, open the Sonos app;

More > Settings > Room Settings > Select the room which contains the ONE > Voice Services (might ask you to login) > Amazon Alexa > A pop up will appear > Remove Amazon Alexa from this room > Once removed select the MORE tab > Voice Services > Follow the install steps again.

Once that's done, move back to the Alexa website portal and select SKILLS. Search for SONOS, enable the skill. Once done search for devices. Check within the Smart Home section under devices that all your Sonos products are showing. Then give the speaker a go. This worked for me

P

peblito

Lyricist I

I got a solution that worked for me from another forum:

Login to the Alexa portal on a computer (not a mobile device);

alexa.amazon.com
alexa.amazon.co.uk

Pick the one that's correct for your region.

With the 'Smart Home' section, select devices. In this section find any Sonos products and hit the forget button. Then move back to the Smart Home section and select smart home skills which is located at the bottom. Next to Sonos select Disable.

Once this is done, open the Sonos app;

More > Settings > Room Settings > Select the room which contains the ONE > Voice Services (might ask you to login) > Amazon Alexa > A pop up will appear > Remove Amazon Alexa from this room > Once removed select the MORE tab > Voice Services > Follow the install steps again.

Once that's done, move back to the Alexa website portal and select SKILLS. Search for SONOS, enable the skill. Once done search for devices. Check within the Smart Home section under devices that all your Sonos products are showing. Then give the speaker a go. I meant to say a very big thank you zadiji for passing on tip, it was driving me crazy, using two Sonos Ones paired in a room.

N

NJRonbo

Avid Contributor I

That did not work for me. I tried that a day ago.

Specifically, we are talking about the Sleepsounds skill.

Alexa is able to open it on the Sonos One, but when you ask Sonos to play a sound, it won't --- even when Alexa asks you what sound you want to play.

Anyone else still having this issue?

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