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dasym
Prominent Collaborator II
Feb 21, 2018 9:36 AM UTC
Answered

Outage - Alexa started BBC stations not playing

As of today I can't get BBC Radios 2 or 4 to play on my Sonos Ones. It says it's playing eg BBC Radio 4 from TuneIn but it doesn't. Anyone else getting this?
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Feb 22, 2018 7:25 PM UTC
    Hi everyone, as dasym posted from the support team, there is currently an issue we're investigating with BBC stations started using Alexa on Sonos. If you use the Sonos app to play those stations, they'll work fine. I'll let you all know here in this thread when the issue has been resolved.

    For now, I'm going to mark this post as the answer to this thread so that it remains sticky at top, it doesn't mean that we've determined the issue to be resolved at this time. I'll also be making this thread the main post for this issue, so I'll be changing the title. We're still working on it.

    Thanks for reporting everyone.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    SJSSJS
    SJSSJS
    Contributor I
    Feb 22, 2018 11:58 AM UTC
    @UKMedia But I can pick up other radio stations from Tunein. So it is not a universal not supporting Alexa.
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    dasymAuthor
    Prominent Collaborator II
    Feb 22, 2018 12:04 PM UTC
    @UKMedia But I can pick up other radio stations from Tunein. So it is not a universal not supporting Alexa.Ah yes, I can get Jazz FM and Classic FM. Maybe it's just BBC radio stations that don't work on Alexa for some reason. The BBC stations do work from the TuneIn website.
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      dasymAuthor
      Prominent Collaborator II
      Feb 22, 2018 12:05 PM UTC
      Just got this back from Sonos support: "We are aware that there is an issue with the BBC stations when you try to play it using voice command and we are investigating this issue."

      That's hopeful.
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        jpsmythe
        Lyricist I
        Feb 22, 2018 12:37 PM UTC
        So I have this same issue - only today - but also, Spotify won't play on my sonos using the voice command. For some reason, it also won't play through Spotify connect, but will when I use the Sonos app. Basically: it seems like everything's gone haywire.
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          Simps
          Lyricist I
          Feb 22, 2018 4:42 PM UTC
          Thanks, got the same problem started yesterday 21-02-2018 Alexa says it's playing BBC Radio 4 and BBC Radio 2 but does not Grrrrrrrrrrr.
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          Dragonfly123
          Lyricist I
          Feb 22, 2018 5:14 PM UTC
          I’ve got the exact same problem and have tried every possible “fix” to find from reading this thread that it wasn’t a problem I could fix anyway! So frustrating- and such a waste of time. And I use it to listen to the radio. What a pain.
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            akafudge
            Contributor I
            Feb 22, 2018 6:08 PM UTC
            Same problem here too. Sort of relieved it is not something I have done inadvertently 🙂 To be clear though, it is only a problem playing BBC radio stations through my dot via tunein to my Sonos system; fine through the Sonos app direct. All other radio stations work through my dot via tunein or via the Sonos app.
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              GFD
              Lyricist I
              Feb 22, 2018 6:30 PM UTC
              Same problem here too. Sort of relieved it is not something I have done inadvertently 🙂 To be clear though, it is only a problem playing BBC radio stations through my dot via tunein to my Sonos system; fine through the Sonos app direct. All other radio stations work through my dot via tunein or via the Sonos app.
              Yes and me too. It seems to be just a BBC and voice issue. Radio 4 became very intermittent last night then it stopped.
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              Ryan S
              Ryan SAnswer
              Retired Sonos Staff
              Feb 22, 2018 7:25 PM UTC
              Hi everyone, as dasym posted from the support team, there is currently an issue we're investigating with BBC stations started using Alexa on Sonos. If you use the Sonos app to play those stations, they'll work fine. I'll let you all know here in this thread when the issue has been resolved.

              For now, I'm going to mark this post as the answer to this thread so that it remains sticky at top, it doesn't mean that we've determined the issue to be resolved at this time. I'll also be making this thread the main post for this issue, so I'll be changing the title. We're still working on it.

              Thanks for reporting everyone.
              Translate
              Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
                stevemorea
                Lyricist I
                Feb 22, 2018 9:14 PM UTC
                Same problem for us too also in the UK. Yesterday asking Alexa to play BBC Radio 2 ( or any BBC station) in a room, Alexa answers correctly and knows the room but no sound. Other tunein stations work. Why is this? So frustrating!!!
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