Prominent Collaborator II

Answered

Outage - Alexa started BBC stations not playing

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As of today I can't get BBC Radios 2 or 4 to play on my Sonos Ones. It says it's playing eg BBC Radio 4 from TuneIn but it doesn't. Anyone else getting this?

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, as dasym posted from the support team, there is currently an issue we're investigating with BBC stations started using Alexa on Sonos. If you use the Sonos app to play those stations, they'll work fine. I'll let you all know here in this thread when the issue has been resolved.

For now, I'm going to mark this post as the answer to this thread so that it remains sticky at top, it doesn't mean that we've determined the issue to be resolved at this time. I'll also be making this thread the main post for this issue, so I'll be changing the title. We're still working on it.

Thanks for reporting everyone.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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SJSSJS

Contributor I

Someone has to do it! :)

Thanks for taking the time. I hope you are successful and get a result.

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Danko1

Lyricist I

Hi dasym, I have the exact same problem and have also contacted Amazon who have emailed me requesting that I phone them to go through it. I’m unlikely to get the time today or tomorrow but will post the outcome if I speak to them before you do.

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dasymAuthor

Prominent Collaborator II

Just got off phone to Amazon. They say it's TuneIn's problem as they provide the service, and they confirm that no other radio skills work with Sonos speakers and Alexa. So our shiny new Sonos Ones have just lost significant functionality and no one knows when or if it can be fixed.

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UKMedia

I wonder if this a geographical issue as it still works for me in Wales.

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Remember: Sometimes Red Wine helps :)

SJSSJS

Contributor I

Thanks for the update dasym.

That is annoying. That is a very significant functionality loss for me as I listen to Radio 4 for the news every day.

Are Sonos investigating do you know? How do we raise it with them?

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UKMedia

Thanks for the update dasym.

That is annoying. That is a very significant functionality loss for me as I listen to Radio 4 for the news every day.

Are Sonos investigating do you know? How do we raise it with them?

I suggest contacting technical support:

https://www.sonos.com/en-gb/contact

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Remember: Sometimes Red Wine helps :)

UKMedia

Also, TuneIn don't appear to think there is a problem:

http://status.tunein.com/

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Remember: Sometimes Red Wine helps :)

D

dasymAuthor

Prominent Collaborator II

Thanks for the update dasym.

That is annoying. That is a very significant functionality loss for me as I listen to Radio 4 for the news every day.

Are Sonos investigating do you know? How do we raise it with them?

I suggest contacting technical support:

https://www.sonos.com/en-gb/contactPlease contact Sonos support about this. I have, so maybe if others do it'll get some action.

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dasymAuthor

Prominent Collaborator II

Also, TuneIn don't appear to think there is a problem:

http://status.tunein.com/That's interesting. If you go to the TuneIn Help Center (https://help.tunein.com/) it lists the apps, etc on which TuneIn is available. Significantly, although Sonos is listed, Amazon Echo devices are not. We know that when you request a TuneIn station on Sonos devices by voice it comes from a different feed to the one you get if you start it on the Sonos app. I wonder if TuneIn are pulling out of supporting Alexa - the Amazon agent I spoke to may have been hinting at that when he said he didn't know when the problem that some customers were experiencing would be fixed.

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SJSSJS

Contributor I

I have contacted using Messenger. Someone has picked it up so it is on their radar.

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