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dasym
Prominent Collaborator II
Feb 21, 2018 9:36 AM UTC
Answered

Outage - Alexa started BBC stations not playing

As of today I can't get BBC Radios 2 or 4 to play on my Sonos Ones. It says it's playing eg BBC Radio 4 from TuneIn but it doesn't. Anyone else getting this?
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Feb 22, 2018 7:25 PM UTC
    Hi everyone, as dasym posted from the support team, there is currently an issue we're investigating with BBC stations started using Alexa on Sonos. If you use the Sonos app to play those stations, they'll work fine. I'll let you all know here in this thread when the issue has been resolved.

    For now, I'm going to mark this post as the answer to this thread so that it remains sticky at top, it doesn't mean that we've determined the issue to be resolved at this time. I'll also be making this thread the main post for this issue, so I'll be changing the title. We're still working on it.

    Thanks for reporting everyone.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    63 replies

    UKMedia
    UKMedia
    Feb 21, 2018 10:31 AM UTC
    Please follow the steps in the Answer to this post - Disabling and Enabling the Sonos Skill is the best first step:

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16201009
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    Remember: Sometimes Red Wine helps :)
    dasymAuthor
    Prominent Collaborator II
    Feb 21, 2018 10:35 AM UTC
    Please follow the steps in the Answer to this post - Disabling and Enabling the Sonos Skill is the best first step:

    https://en.community.sonos.com/amazon-alexa-and-sonos-229102/alexa-says-she-is-playing-on-kitchen-but-no-sound-comes-out-6800126/index1.html#post16201009    I've tried that these steps but I'm afraid it makes no difference.

    Are you able to play these stations on Sonos Ones by voice?
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    UKMedia
    UKMedia
    Feb 21, 2018 10:40 AM UTC
    Yes, no problem at all for both Radio 2 & 4 - just tested again to ensure that it's not a temporary issue and both work fine.

    The other thing to try is to power down the following devices for 10 secs, allowing each to fully boot before moving to the next:

    1/ Router
    2/ Any wired Network switch
    3/ Any wired Sonos Device
    4/ Any other Sonos device
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    Remember: Sometimes Red Wine helps :)
    dasymAuthor
    Prominent Collaborator II
    Feb 21, 2018 10:57 AM UTC
    Thanks for checking that. No joy here with those additional steps. I'm on a Sonos beta so just waiting to hear if it's anything to do with that.
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    dasymAuthor
    Prominent Collaborator II
    Feb 21, 2018 7:12 PM UTC
    If I try "Play Radio 2 on TuneIn" on an Echo device rather than a Sonos One, I get confirmation that it's playing but it doesn't play then a few seconds later it pipes up and says, "BBC Radio 2 on TuneIn Live is currently not available." So for me TuneIn doesn't work on Echos or on Sonos Ones when requested by voice.
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    dasymAuthor
    Prominent Collaborator II
    Feb 21, 2018 7:41 PM UTC
    Just got a message from Amazon. They're having technical issues and suggest using the Radioplayer skill. They don't seem to know it doesn't work on Sonos.
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    SJSSJS
    SJSSJS
    Contributor I
    Feb 21, 2018 7:47 PM UTC
    dasym
    I am having the same problem as you on my Sonos devices.. My Amazon Echo Dot works though.
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    dasymAuthor
    Prominent Collaborator II
    Feb 21, 2018 8:22 PM UTC
    dasym
    I am having the same problem as you on my Sonos devices.. My Amazon Echo Dot works though.    It's probably using the BBC skill on your Dot unless you add "from TuneIn" to your voice command.
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    SJSSJS
    SJSSJS
    Contributor I
    Feb 22, 2018 8:59 AM UTC
    Hi dasym. Just to say I am not on Sonos beta so I do not think that is your problem.
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    dasymAuthor
    Prominent Collaborator II
    Feb 22, 2018 9:08 AM UTC
    Hi dasym. Just to say I am not on Sonos beta so I do not think that is your problem.I think you're right, as if it was just the Sonos beta it wouldn't be affecting you or my Echos and Dots as well. I've reported it to Amazon and they want me to phone them to go through troubleshooting steps. I'm dreading that because they just get you to crawl about switching things off and on for half an hour and then say they'll refer the problem to technical support - and then you don't hear anything.
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