Prominent Collaborator II

Answered

Outage - Alexa started BBC stations not playing

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As of today I can't get BBC Radios 2 or 4 to play on my Sonos Ones. It says it's playing eg BBC Radio 4 from TuneIn but it doesn't. Anyone else getting this?

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, as dasym posted from the support team, there is currently an issue we're investigating with BBC stations started using Alexa on Sonos. If you use the Sonos app to play those stations, they'll work fine. I'll let you all know here in this thread when the issue has been resolved.

For now, I'm going to mark this post as the answer to this thread so that it remains sticky at top, it doesn't mean that we've determined the issue to be resolved at this time. I'll also be making this thread the main post for this issue, so I'll be changing the title. We're still working on it.

Thanks for reporting everyone.

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akafudge

Contributor I

Same problem for us too also in the UK. Yesterday asking Alexa to play BBC Radio 2 ( or any BBC station) in a room, Alexa answers correctly and knows the room but no sound. Other tunein stations work. Why is this? So frustrating!!!

Stevemorea, I politely raised this with Tunein earlier. They were very responsive in replying and know/agree there is an issue and further agree with my thoughts that there is some compatibility issue between BBC, Tunein and Alexa. Needless to say, they are working on it but have no fix eta.

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dasymAuthor

Prominent Collaborator II

It's working now ?

Thanks for all the efforts in fixing this.

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akafudge

Contributor I

It's working now ?

Thanks for all the efforts in fixing this.

It is, I agree, good news!!!!!!

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Danko1

Lyricist I

Yes, working here as well!!

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Ryan S

Retired Sonos Staff

Thanks for the reports! We're still checking on things to make sure so we aren't quite ready to call this one "all clear" just yet. Glad it's working for you!

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Dragonfly123

Lyricist I

Working here!!! Great start to the day.

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SJSSJS

Contributor I

Yes, all working. Thank you Sonos.

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stevemorea

Lyricist I

Yes! Its working again here in the UK too! Phew! Anyone know exactly what was fixed and by whom - Sonos, Amazon Tunein or BBC?

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Ryan S

Retired Sonos Staff

Yes! Its working again here in the UK too! Phew! Anyone know exactly what was fixed and by whom - Sonos, Amazon Tunein or BBC?

It's still under investigation, but it has to do with the radio streams that Alexa picks when told to play the stations on Sonos. I believe there are some changes going out slowly right now to systems around the world and as they reach your system, you're able to get the right stations. I'll let you all know when we get the final ok that we're clear around the world.

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Simps

Lyricist I

Everything is working fine, thanks guys for getting it sorted.

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