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dasym
Prominent Collaborator II
February 21, 2018
Answered

Outage - Alexa started BBC stations not playing

  • February 21, 2018
  • 63 replies
  • 7096 views
As of today I can't get BBC Radios 2 or 4 to play on my Sonos Ones. It says it's playing eg BBC Radio 4 from TuneIn but it doesn't. Anyone else getting this?
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    Best answer by Ryan S
    Hi everyone, as dasym posted from the support team, there is currently an issue we're investigating with BBC stations started using Alexa on Sonos. If you use the Sonos app to play those stations, they'll work fine. I'll let you all know here in this thread when the issue has been resolved.

    For now, I'm going to mark this post as the answer to this thread so that it remains sticky at top, it doesn't mean that we've determined the issue to be resolved at this time. I'll also be making this thread the main post for this issue, so I'll be changing the title. We're still working on it.

    Thanks for reporting everyone.

    63 replies

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    akafudge
    Contributor I
    February 22, 2018
    Same problem for us too also in the UK. Yesterday asking Alexa to play BBC Radio 2 ( or any BBC station) in a room, Alexa answers correctly and knows the room but no sound. Other tunein stations work. Why is this? So frustrating!!!

    Stevemorea, I politely raised this with Tunein earlier. They were very responsive in replying and know/agree there is an issue and further agree with my thoughts that there is some compatibility issue between BBC, Tunein and Alexa. Needless to say, they are working on it but have no fix eta.
      dasymAuthor
      Prominent Collaborator II
      February 22, 2018
      It's working now ?

      Thanks for all the efforts in fixing this.
        akafudge
        Contributor I
        February 22, 2018
        It's working now ?

        Thanks for all the efforts in fixing this.

        It is, I agree, good news!!!!!!
        Danko1
        Lyricist I
        February 22, 2018
        Yes, working here as well!!
        Ryan S
        Ryan S
        Retired Sonos Staff
        February 23, 2018
        Thanks for the reports! We're still checking on things to make sure so we aren't quite ready to call this one "all clear" just yet. Glad it's working for you!
        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        Dragonfly123
        Lyricist I
        February 23, 2018
        Working here!!! Great start to the day.
        SJSSJS
        SJSSJS
        Contributor I
        February 23, 2018
        Yes, all working. Thank you Sonos.
        stevemorea
        Lyricist I
        February 23, 2018
        Yes! Its working again here in the UK too! Phew! Anyone know exactly what was fixed and by whom - Sonos, Amazon Tunein or BBC?
        Ryan S
        Ryan S
        Retired Sonos Staff
        February 23, 2018
        Yes! Its working again here in the UK too! Phew! Anyone know exactly what was fixed and by whom - Sonos, Amazon Tunein or BBC?
        It's still under investigation, but it has to do with the radio streams that Alexa picks when told to play the stations on Sonos. I believe there are some changes going out slowly right now to systems around the world and as they reach your system, you're able to get the right stations. I'll let you all know when we get the final ok that we're clear around the world.
        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        Simps
        Lyricist I
        February 24, 2018
        Everything is working fine, thanks guys for getting it sorted.
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