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rustyjambo
Contributor I
Oct 4, 2017 7:31 PM UTC
Answered

Can't sign into Sonos using my Amazon Account

Am trying to add the Sonos skill to the Amazon Alexa App on my iPhone but when I link the account and get the @Sign into Sonos using your Amazon Account" screen it is not recognising my Amazon password (which I know is correct). Also getting the same behaviour on my iMac using the Amazon Alexa App online. Have tried to reset my Amazon account password but still not working. Anyone any ideas?
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Keith N
Keith NAnswer
Sonos Staff
Oct 5, 2017 7:47 PM UTC
Hi there everybody.

First off, thank you for your patience on this. It seems there were some problems with latency between our service and Amazon Alexa. This should have been resolved, so please feel free to reply should you still have problems logging in.
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acm
Lyricist III
Oct 5, 2017 12:35 PM UTC
It didn't work for me but others have said that using a browser and logging on to amazon.co.uk then adding the Sonos skill from there did the trick.

What solved my issue was adding the Alexa app on another device, connecting to the Echo dot and adding the Sonos skill from this other device.
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    Keith N
    Keith NAnswer
    Sonos Staff
    Oct 5, 2017 7:47 PM UTC
    Hi there everybody.

    First off, thank you for your patience on this. It seems there were some problems with latency between our service and Amazon Alexa. This should have been resolved, so please feel free to reply should you still have problems logging in.
    Translate
    markcrobinson
    Lyricist I
    Oct 5, 2017 9:17 PM UTC
    It didn't work for me but others have said that using a browser and logging on to amazon.co.uk then adding the Sonos skill from there did the trick.

    What solved my issue was adding the Alexa app on another device, connecting to the Echo dot and adding the Sonos skill from this other device.

    Adding the Sonos skill via amazon.co.uk in Chrome on my Mac worked!! Thanks acm!
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    Pfj1957q
    Lyricist I
    Oct 11, 2017 7:05 AM UTC
    I’ve had a similar problem signing-in to Amazon Music from my iPad which I eventually resolved.

    1. I have two amazon accounts. One is amazon.com (where I have no Amazon Music) and the other is amazon.co.uk (where I DO have Amazon Music).
    2. I have these two sign-ins autosaved in my iPad.
    3. I couldn’t successfully connect my Sonos to Amazon Music.
    4. I (temporarily) deleted my Amazon.com sign-in from my saved sign-ins.
    5. I successfully connected my Sonos to my Amazon Music.

    Suggested Fix - Sonos needs to ask which Amazon sign-in to use when there are multiples.

    I hope this helps someone else.
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    hhugo
    Lyricist I
    Nov 12, 2017 3:39 PM UTC
    Hi there everybody.

    First off, thank you for your patience on this. It seems there were some problems with latency between our service and Amazon Alexa. This should have been resolved, so please feel free to reply should you still have problems logging in.

    Similar issue here, unable to link my amazon account: "There was a problem with your password"
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    Keith N
    Keith N
    Sonos Staff
    Nov 13, 2017 7:35 PM UTC
    Hi there, hhugo. Thanks for posting and welcome to the Community. Have you tried any of the fixes other users posted in the thread? What happens? Are you able to log into the Amazon Alexa app and see your skills? Do you have multiple accounts?
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    hhugo
    Lyricist I
    Nov 13, 2017 10:49 PM UTC
    I have a single account, the sonos skill is enabled on the amazon alexa website. On the sonos app (android), when I try set up Alex, I get the amazon login page and get "There was a problem with your password"
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    Keith N
    Keith N
    Sonos Staff
    Nov 14, 2017 12:30 AM UTC
    Understood. And just to verify you are able to log into Amazon's website without issue correct? If you are able to log into Amazon, I would recommend removing and re-enabling the Sonos skill. If you are still having problems, I would then give our technicians a call as they can help work out any problems in real time on the phone. Our contact information can be found here.
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    Dunavant
    Lyricist II
    Dec 27, 2017 2:17 PM UTC
    This is frustrating, I have spent 4 hours trying to connect my amazon account to my Sonos. Each time it tells me I have the wrong Amazon password which I know if correct. Any suggestions???
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    Dunavant
    Lyricist II
    Dec 27, 2017 2:22 PM UTC
    Is there any solutions to this password problem?
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