Can't sign into Sonos using my Amazon Account

Forum|Forum|9 years ago
October 4, 2017
22 replies
3303 views

Am trying to add the Sonos skill to the Amazon Alexa App on my iPhone but when I link the account and get the @Sign into Sonos using your Amazon Account" screen it is not recognising my Amazon password (which I know is correct). Also getting the same behaviour on my iMac using the Amazon Alexa App online. Have tried to reset my Amazon account password but still not working. Anyone any ideas?

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Best answer by Keith N

Hi there everybody.

First off, thank you for your patience on this. It seems there were some problems with latency between our service and Amazon Alexa. This should have been resolved, so please feel free to reply should you still have problems logging in.

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UKMedia

Is there any solutions to this password problem?

This is normally because you have a .co.uk account and the app is trying to log in to a .com account or some other variation. Can you check in the Alexa App>Settings is your Sonos One listed? If so set the Device Location and retry the password.

Remember: Sometimes Red Wine helps :)

D

Dunavant

Lyricist II

I called in and got great support help, my issue was I needed to sign out of my Amazon app on my phone and try the set up again. It worked... Thank you!

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