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rustyjambo
Contributor I
October 4, 2017
Answered

Can't sign into Sonos using my Amazon Account

  • October 4, 2017
  • 22 replies
  • 3303 views
Am trying to add the Sonos skill to the Amazon Alexa App on my iPhone but when I link the account and get the @Sign into Sonos using your Amazon Account" screen it is not recognising my Amazon password (which I know is correct). Also getting the same behaviour on my iMac using the Amazon Alexa App online. Have tried to reset my Amazon account password but still not working. Anyone any ideas?
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Best answer by Keith N
Hi there everybody.

First off, thank you for your patience on this. It seems there were some problems with latency between our service and Amazon Alexa. This should have been resolved, so please feel free to reply should you still have problems logging in.

22 replies

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acm
Lyricist III
October 5, 2017
It didn't work for me but others have said that using a browser and logging on to amazon.co.uk then adding the Sonos skill from there did the trick.

What solved my issue was adding the Alexa app on another device, connecting to the Echo dot and adding the Sonos skill from this other device.
    Keith N
    Keith NAnswer
    Sonos Staff
    October 5, 2017
    Hi there everybody.

    First off, thank you for your patience on this. It seems there were some problems with latency between our service and Amazon Alexa. This should have been resolved, so please feel free to reply should you still have problems logging in.
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    markcrobinson
    Lyricist I
    October 5, 2017
    It didn't work for me but others have said that using a browser and logging on to amazon.co.uk then adding the Sonos skill from there did the trick.

    What solved my issue was adding the Alexa app on another device, connecting to the Echo dot and adding the Sonos skill from this other device.

    Adding the Sonos skill via amazon.co.uk in Chrome on my Mac worked!! Thanks acm!
    Pfj1957q
    Lyricist I
    October 11, 2017
    I’ve had a similar problem signing-in to Amazon Music from my iPad which I eventually resolved.

    1. I have two amazon accounts. One is amazon.com (where I have no Amazon Music) and the other is amazon.co.uk (where I DO have Amazon Music).
    2. I have these two sign-ins autosaved in my iPad.
    3. I couldn’t successfully connect my Sonos to Amazon Music.
    4. I (temporarily) deleted my Amazon.com sign-in from my saved sign-ins.
    5. I successfully connected my Sonos to my Amazon Music.

    Suggested Fix - Sonos needs to ask which Amazon sign-in to use when there are multiples.

    I hope this helps someone else.
    hhugo
    Lyricist I
    November 12, 2017
    Hi there everybody.

    First off, thank you for your patience on this. It seems there were some problems with latency between our service and Amazon Alexa. This should have been resolved, so please feel free to reply should you still have problems logging in.

    Similar issue here, unable to link my amazon account: "There was a problem with your password"
    Keith N
    Keith N
    Sonos Staff
    November 13, 2017
    Hi there, hhugo. Thanks for posting and welcome to the Community. Have you tried any of the fixes other users posted in the thread? What happens? Are you able to log into the Amazon Alexa app and see your skills? Do you have multiple accounts?
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    hhugo
    Lyricist I
    November 13, 2017
    I have a single account, the sonos skill is enabled on the amazon alexa website. On the sonos app (android), when I try set up Alex, I get the amazon login page and get "There was a problem with your password"
    Keith N
    Keith N
    Sonos Staff
    November 14, 2017
    Understood. And just to verify you are able to log into Amazon's website without issue correct? If you are able to log into Amazon, I would recommend removing and re-enabling the Sonos skill. If you are still having problems, I would then give our technicians a call as they can help work out any problems in real time on the phone. Our contact information can be found here.
    Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.
    Dunavant
    Lyricist II
    December 27, 2017
    This is frustrating, I have spent 4 hours trying to connect my amazon account to my Sonos. Each time it tells me I have the wrong Amazon password which I know if correct. Any suggestions???
    Dunavant
    Lyricist II
    December 27, 2017
    Is there any solutions to this password problem?
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