Can't sign into Sonos using my Amazon Account

Forum|Forum|9 years ago
October 4, 2017
22 replies
3303 views

Am trying to add the Sonos skill to the Amazon Alexa App on my iPhone but when I link the account and get the @Sign into Sonos using your Amazon Account" screen it is not recognising my Amazon password (which I know is correct). Also getting the same behaviour on my iMac using the Amazon Alexa App online. Have tried to reset my Amazon account password but still not working. Anyone any ideas?

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Best answer by Keith N

Hi there everybody.

First off, thank you for your patience on this. It seems there were some problems with latency between our service and Amazon Alexa. This should have been resolved, so please feel free to reply should you still have problems logging in.

Keith N

Sonos Staff

Am trying to add the Sonos skill to the Amazon Alexa App on my iPhone but when I link the account and get the @Sign into Sonos using your Amazon Account" screen it is not recognising my Amazon password (which I know is correct). Also getting the same behaviour on my iMac using the Amazon Alexa App online. Have tried to reset my Amazon account password but still not working. Anyone any ideas?Hello there, rustyjambo:

Thanks for the heads up. Just to understand, when linking your Sonos account to the Amazon Alexa app, the Amazon Alexa app will say that the password is incorrect. Are you signing in with your Sonos account or with your Amazon account?

Thanks again for clarifying.

Building community is like building a garden. You build the frame, till the ground, plant the seeds, feed the plants & sometimes you gotta pull the weeds.

R

rustyjamboAuthor

Contributor I

The Amazon Alexa app asks me to sign in with my Amazon account to link to Sonos. That appears to be the final step to link the two. Error message keeps saying password is incorrect.

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rustyjamboAuthor

Contributor I

I now can’t sign into the ios Amazon Alexa App - “Your password is incorrect” error shown.

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Nathan_15

Lyricist I

I have exactly the same problem. I have even tried resetting my Amazon password a few times. I also rang Amazon support but they seem clueless on how to solve it.

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mwhittington

Lyricist I

Also having the same problem reset passwords twice but still not working in uk maybe something to do with amazon.com servers and having a amazon.co.uk account

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ducktor76

Lyricist I

I have this problem too. Won’t accept my Amazon password - although I can log into amazon.com and .uk fine with this password within a browser

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maggiemabery

Lyricist I

I'm in the Alexa App and Sonos won't come up as a skill. Any way to resolve this? Everything is updated.

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Nathan_15

Lyricist I

I think the issue is that it is trying to log me into amazon.com rather than amazon.co.uk......