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MurraySonos
Contributor I
December 5, 2018

Audio actions in routines are currently not supported on this device.

  • December 5, 2018
  • 78 replies
  • 31119 views
I have set up a simple 2 step routing to turn on two smart plugs simultaneously through Alexa. This works 100% find on a dot but I get an audio recording of "Audio actions in routines are currently not supported on this device" every time I run it from my Sonos One. How do I make this irritation go away!
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    Jammalam
    Contributor I
    March 12, 2020

    Does support monitor this thread? It’s a year old with numerous requests for help from Sonos and not a peep from them. It makes me nervous about continuing down the SONOS path or recommending to friends.

    I'm sure they do monitor this thread, they clearly just don't respect their client base - after all they have our money now don't they? Typical American company - treat u like royalty until they have ur cash, then treat u like scum. 

      Matty-o
      Lyricist I
      March 12, 2020

      I suppose so Jammalam, very discouraging.

      ivoire88
      Lyricist I
      March 12, 2020

      I have been getting the same error so came looking for answers. Can’t believe this post is 1 year old

      and still no solution to this issue. 

      Jean C.
      Jean C.
      Retired Sonos Staff
      March 12, 2020

      Hello there, thank you for reaching out to the Sonos Community with your concerns about your Alexa routines. While routines are not fully supported within Sonos at this time we are aware of this and are continuing to work with Amazon to improve features and expand functionality. Please keep an eye out on the "Announcements" forum for any updates on expanding feature support for our supported voice services.            

      Help others find useful content by clicking the like button and selecting the best answer to your question.
        AngusL
        Lyricist I
        April 25, 2020

        I had the same issue with the 'Goodnight' routine, I was able to fix this by removing 'Say a random phrase from goodnight'. It appears that any verbal response from Alexa isn't supported, so just remove it and the annoying error message should disappear and you will just get an 'Okay' in response to your request.

        Just FYI I have the routine turning multiple lights on & off and turning the Tv off. 

        Seeky
        Prominent Collaborator II
        April 25, 2020

        Hello there, thank you for reaching out to the Sonos Community with your concerns about your Alexa routines. While routines are not fully supported within Sonos at this time we are aware of this and are continuing to work with Amazon to improve features and expand functionality. Please keep an eye out on the "Announcements" forum for any updates on expanding feature support for our supported voice services.            


        I hope your developers are aware that they just need to update to the new API? Bose did this very long ago.

          MichaelLV
          Lyricist III
          April 25, 2020

          Same issue. I went out and bought 3 speakers to the tune of $1000+ because of the sound quality and Alexa integration. I planned on buying 3 more to complete the set up, but might just cut my losses, sell  what I have, and wait for Amazon to come out with better sounding speakers. Or try Apple HomePod. It’s obnoxious to hear Sonos tell me my routines aren’t integrated every day. Super disappointing. 

            Robert Myers
            Lyricist III
            June 23, 2020

            I have been waiting almost a year for an update since I spoke to some-one at the team.

            This could have been easily implemented in this time. In fact the functionality was there, it just had the annoying ‘audio actions..’ message after. Now the functionality has been removed in an update, and only the annoying message plays!

             

            Sonos, can we have some clearer communication here please. Does the routine voice commands via Sonos using Alexa have a barrier of entry set by Amazon? Are your developers and/or team working on this? Any idea of time if so? 

            Many like myself who will view these threads are patiently waiting, feeling like they have overpaid for a product lacking functionalities you would expect from the advertising. I know people who feel the same way, and I myself am considering changing systems as home automation was the main reason I purchased all these speakers.

             

             

              Robert Myers
              Lyricist III
              June 23, 2020

              @Jean C.  Sonos.. any update? 

                MichaelLV
                Lyricist III
                June 23, 2020

                I have been waiting almost a year for an update since I spoke to some-one at the team.

                This could have been easily implemented in this time. In fact the functionality was there, it just had the annoying ‘audio actions..’ message after. Now the functionality has been removed in an update, and only the annoying message plays!

                 

                Sonos, can we have some clearer communication here please. Does the routine voice commands via Sonos using Alexa have a barrier of entry set by Amazon? Are your developers and/or team working on this? Any idea of time if so? 

                Many like myself who will view these threads are patiently waiting, feeling like they have overpaid for a product lacking functionalities you would expect from the advertising. I know people who feel the same way, and I myself am considering changing systems as home automation was the main reason I purchased all these speakers.

                 

                 


                I have also paused purchasing further speakers and am considering jumping ship to another brand now. 

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