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MurraySonos
Contributor I
December 5, 2018

Audio actions in routines are currently not supported on this device.

  • December 5, 2018
  • 78 replies
  • 31119 views
I have set up a simple 2 step routing to turn on two smart plugs simultaneously through Alexa. This works 100% find on a dot but I get an audio recording of "Audio actions in routines are currently not supported on this device" every time I run it from my Sonos One. How do I make this irritation go away!
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    jgatie
    jgatie
    June 23, 2020


    I have also paused purchasing further speakers and am considering jumping ship to another brand now. 

     

    I’m curious, what other brand has Alexa built-in and fully supports Alexa Routines?

    Robert Myers
    Lyricist III
    June 23, 2020

    Bose Music Speakers do support this, among others. 

    The worst factor here is not having information on this from Sonos. Even with the annoying error message the functionality was still there, it has now gone, breaking a lot of routines.

    It is fine if Sonos is having a block with Amazon, or there are some issues to be worked on. But not to give paying customers information and clarity is extremely frustrating. I would expect no solution is coming or they would respond to these with some clarity.

    If it wasn’t for this I would be motivated to purchase more speakers through Sonos, and recommend them highly. But when people ask me, I have to tell them now that functionality stops working, and they do not let you know what is going on. 

    If it is purely Amazon with new terms holding Sonos back, that is very understandable, but customers need to know in order to make decisions.

     

      MichaelLV
      Lyricist III
      June 23, 2020


      I have also paused purchasing further speakers and am considering jumping ship to another brand now. 

       

      I’m curious, what other brand has Alexa built-in and fully supports Alexa Routines?

      I’d likely switch to Apple / Siri

      jgatie
      jgatie
      June 24, 2020

      I’d likely switch to Apple / Siri

       

      Really?  By all accounts, the HomePod is a bust, and like other Apple busts, will probably be wiped from the historical record.

      MichaelLV
      Lyricist III
      June 24, 2020

      I appreciate the feedback. How do you like the Bose system?

      dawolf-
      Lyricist II
      August 2, 2020

      Just stumbled across this mess after not being able to play a Spotify playlist using the name I created a Alexa Routine to do it.

      It works now (Spotify playlist starts playing after invoking the Alexa Routine) but I get the annoying verbal response from Alexa “Audio actions in Routines are not supported by this device”.

      Can’t believe there is no way to mute this dumb response.

      Trying to contact Sonos on Twitter: https://twitter.com/_dawolf/status/1290009372500742144 lets see what they have to say.

        Greggo
        Lyricist I
        September 22, 2020

        There are SOO many responses to this issue, I will just skip the line. 

        Issue: Alexa-enabled device added to a group and the group is part of a routine, or called by name. 

        Example: I have a group called Bedroom. My Sonos Beam was added to the bedroom group (logical.) If I call a route on ‘bedroom,’ or initiate a command for ‘bedroom,’ the response is, “This device does not support routines...” 

        FIX: Take the Sonos Beam out of the Alexa devices, ‘Bedroom group.’ 

        I can now issue commands on the ‘Bedroom Group,’ and call routines without the error message. 

         

        markjoseph7
        Lyricist I
        September 26, 2020

        I have set up a simple 2 step routing to turn on two smart plugs simultaneously through Alexa. This works 100% find on a dot but I get an audio recording of "Audio actions in routines are currently not supported on this device" every time I run it from my Sonos One. How do I make this irritation go away!

        I don’t understand with the amount of people that have complained about this that they would not just invest in building this integration. 
         

        Listen to your customers!

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