Purchased a Sonos One to use with Amazon Alexa and have discovered that although I can listen to my favourite radio station, when I ask the Alexa to sleep after any number of minutes, and it acknowledges, the Sonos does not turn off. This feature works perfectly with the Amazon Echo and Dot (which I also own).
I have spoken with support who say that this feature is not currently supported however, as a result, I cannot keep the Sonos in my bedroom (where I bought it for), as I wake up every night now with the radio on in the background (which I don't want).
Does anyone have a fix or does anyone know IF Sonos are working on resolving this as they don't have any way of checking via the technical helpdesk nor can they automatically inform me when it does become available.
Answered
Sleep Timer using Alexa - not working with Sonos One
Best answer by Ryan S
Hi everyone, exciting news for you all. We've been working with the Alexa team on this one and as of a cloud update today the Sleep Timer function for Alexa on the Sonos One is now working as expected. You should hear the proper response, and music playing on the Sonos One from Audible, Amazon Music, Pandora, Deezer, TuneIn, or iHeartRadio should stop at the expected time.
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+26We're still looking into this one with the team. There are two sleep timers at play here and they aren't linked. Sonos has a built-in sleep timer that can be turned on using the Sonos App, and there's also an Alexa sleep timer. The Alexa sleep timer isn't sending a command to Sonos players to stop that they recognize when the timer runs out. We're looking into this to see what can be done but don't have any specific details to share.
As to the message you posted above, Ontologue, I think they might have thought you were asking about using voice to turn on the Sonos Sleep Timer, as opposed to using the one within Alexa. In either case, it's good to have the request passed on to the team, which the technician did.
Thanks for asking everyone, and I'll let you know if I hear anything about the status changing here.
As to the message you posted above, Ontologue, I think they might have thought you were asking about using voice to turn on the Sonos Sleep Timer, as opposed to using the one within Alexa. In either case, it's good to have the request passed on to the team, which the technician did.
Thanks for asking everyone, and I'll let you know if I hear anything about the status changing here.
Hi is there an update on this issue? I notice sonos acknowledged it 29 days ago via Ryan S’s comment but I still experience this issue now
Like others I bought the Sonos One as a bedroom speaker so I wouldn't have to use the app to set timer. So I was disappointed when I discovered this fundamental task couldn't be performed. I just submitted a email to Support about this and their reply:
"At this time, no plans have been announced to develop voice controlling the sleep timer for Sonos. I'm sorry for any inconvenience that this may cause for you. This doesn't necessarily rule the feature out for Sonos in the future -- it just means that right now, our development team is focusing their attention on other exciting changes for Sonos."
So I would have been just as well served paying less for a Play:1 or even just getting an Alexa from Amazon. I get the feeling this product was not as well thought out as I have grown to expect from Sonos. I hope it is not indicative of things to come. Rather than "exciting" changes I just want stuff to work as expected.
"At this time, no plans have been announced to develop voice controlling the sleep timer for Sonos. I'm sorry for any inconvenience that this may cause for you. This doesn't necessarily rule the feature out for Sonos in the future -- it just means that right now, our development team is focusing their attention on other exciting changes for Sonos."
So I would have been just as well served paying less for a Play:1 or even just getting an Alexa from Amazon. I get the feeling this product was not as well thought out as I have grown to expect from Sonos. I hope it is not indicative of things to come. Rather than "exciting" changes I just want stuff to work as expected.
Ryan S wrote:
@dasym, it's in the works still. From what I've heard, they're closing in on the issue and I know it's high up on the list to be resolved as soon as it can be.
+26@dasym, it's in the works still. From what I've heard, they're closing in on the issue and I know it's high up on the list to be resolved as soon as it can be.
Ryan S wrote:
Hi, the Sonos One should be able to set sleep timers, we're looking into some trouble right now with them not working. Thanks for reaching out and asking. We'll be getting them up and running as soon as we can.
I can confirm this is a problem. I said, "Sleep in 2 minutes" to the Sonos One. It said, "Sleep timer set for 2 minutes, starting now", but it didn't stop playing.
It's 8 days since you said Sonos was working on it. Presumably it worked before release, so any feedback on the problem? I was going to replace my bedside Echo with a Sonos One. I'd have been extremely annoyed to discover this fault if I had.
Same problem. I purchased the Sonos One to replace an Amazon Echo Dot in my bedroom to have better sound. I play music at night and set a sleep timer through Alexa. This worked perfectly on the Dot and stopped the music after 20 mins. It does not work on the Sonos One. The response for the sleep timer function on the Dot was: "I will stop playing after 20 mins". The Sonos One response is: "The sleep timer was set". The Sonos One does not stop playing after 20 mins. Please try to reproduce and get an update deployed. Thanks.
same problem here. if i play music on my echo dot and set a sleep timer, it turns off. If i ask alexa to set a sleep timer while music is playing on the One, it doesnt turn off.
I have to use the sonos app, go into the music i am playing, click on the 3 dots icon and set a sleep timer from there.
I have to use the sonos app, go into the music i am playing, click on the 3 dots icon and set a sleep timer from there.
I am using a DOT, and "Alexa, set a sleep timer for _______." sets a sleep timer on Alexa when playing music on Alexa but it does not when Alexa is playing music on the Sonos Play one in my Bedroom. Note is says it does but fails to turn it off.
+26chichel wrote:
What is the example command for setting the sleep time on Sonos form Alexa, I have not been able to get this working, it always sets a sleep timer on the Alexa.
Are you using a Sonos One or an Alexa Echo device like a Dot?
The command should be "Alexa, set a sleep timer for _______." Or "Alexa, set a sleep timer for _________ on ________."
What is the example command for setting the sleep time on Sonos form Alexa, I have not been able to get this working, it always sets a sleep timer on the Alexa.
+26Hi, the Sonos One should be able to set sleep timers, we're looking into some trouble right now with them not working. Thanks for reaching out and asking. We'll be getting them up and running as soon as we can.
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