Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,093 Topics
  • 24,221 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3093 Topics

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mlovesuContributor I
asked in Amazon Alexa and Sonos

Is alexa supported on Sonso in India

Is Alexa supported on Sonia in India. If not it’s very bad on the part of Sonia. As it’s officially selling its product in India

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K
10 months ago
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Sol 123Contributor I
asked in Amazon Alexa and Sonos

Alexa whisper in Era 100 not working

Alexa whisper in Era 100 not working, is it normal?

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S
8 months ago
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melinakalaContributor I
posted in Amazon Alexa and Sonos

Voice assistant Greece

I have sonos all over my house and Alexa does not have a service in Greece. If i buy a product like Echo Dot will i be able to give voice command to Sonos and play my music from APPLE MUSIC and not Amazon music? is there another product i can buy so i can give voice commands to sonos in Greece and play my APPLE music??? Thank you in advance!

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James L.
3 years ago
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Simon_140Contributor I
asked in Amazon Alexa and Sonos

Alexa on Arc goes quiet for too long after asking a question

I have an Arc set up with two One surrounds and not long ago (I can’t pinpoint exactly when) it started taking at least ten seconds for the volume to go back up after asking Alexa something and the answer finishing, or if it thinks it hears the wake word it will stay quiet for far too long. Any ideas would be much appreciated, as it’s really annoying. I don’t have ‘follow-up mode’ enabled as it’s ‘disabled when using Wi-Fi connected speaker’ according to the Alexa app.

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Sotiris C.
1 year ago
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GeoffCliveContributor I
asked in Amazon Alexa and Sonos

alexa on my beam won’t play streamed or playlist music

14 Nov 2022. Alexa on my beam has stopped playing streamed or playlist music whereas my Alexa devices are fine. Anyone know if there is a Sonos problem?

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G
1 year ago
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Roger 123Contributor I
asked in Amazon Alexa and Sonos

Voice activation not connecting...Spotify / iHeart radio.

Sonos voice activation problem.I am tearing my hair out over a recent problem described as follows.I have a very simple system which is a Sonos arc plus subwoofer hooked up to a TV in my lounge, plus a Sonos one in the bedroom. All are approximately 3 years old and I have the Sonos S2 phone app.  These have worked great since new. Everything works perfectly except voice activation.Examples.Alexa play the Beatles.Playing the Beatles from Spotify.But nothing happens.Alexa play radio 123.Playing radio 123 from iHeartRadio.But again nothing happens. If I select the music x the app, it plays ok.I have rebooted the router and all Speakers…… no change.The router is within 1 m of the Arc so connection / speed is very strong. I have reset the Arc by pressing the infinity button and a complete new set up. No change.If I ask Alexa any questions available from the Internet such as weather, time, general knowledge she performs perfectly.I have been all over the Sonos and Alexa apps suspecting the c

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R
11 months ago
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FxlContributor I
asked in Amazon Alexa and Sonos

Utilisation d' ALEXA sur S1 et S2

Bonjour Comme beaucoup d'entre-nous, j'ai été obligé de scinder mon système SONOS en 2 systèmes S1 et S2 (connect Amp obligatoirement sur S1 et sonos roam sur S2 !).Or la skill SONOS ne sait pas asocier 2 systèmes. Avez- vous trouvé une solution pour gérer les 2 systèmes via ALEXA ? J'ai vu la solution stupide proposée par SONOS qui est d'utiliser Google Assistant : je pense que SONOS n'a rien compris de l'utilisation des assistants vocaux. Une autre solution est d'utiliser un autre compte alexa : quelle est la marche à suivre ? Cordialement  

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Ken_Griffiths
2 years ago
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bgladContributor I
asked in Amazon Alexa and Sonos

Alexa at home and office, office won't play music

I recently installed a Sonos 1 in my office, I have 6 speakers in my home. I enabled the alexa feature and asked her to play a song ( I have amazon music), the respone I continue to get is “hmm...to do this you must enable the skill in the alexa app and then ask me to discover devices”. The speaker is set-up in the alexa app and the songs skill is enabled. The speakers I have at home still work as they should, any idea what would remedy this? 

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UKMedia
3 years ago
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Bernd WalterContributor I
asked in Amazon Alexa and Sonos

Alexa partially not working

Hello, I’m facing a weird problem. I’m having Alexa enabled on my Move, my Arc and two Play:1. Alexa is working perfectly fine on the Move but neither on the Ones nor on the Arc. After saying “Alexa” the sound appears and after telling it “play radiostation x” it confirm “playing radio station x from tunein” but then nothing happens. As well, I have a skill setup for my favorite radiostation. After saying “play radiostation y” the skills start, the welcome me on their station and then - dead silence. All of this is working perfectly fine. Facts in reagards to the system:3x Play:12x Play:One1 Sonos Arc with Sub 3 and two SL as surround1 Move Of course, the latest software update is installed, controller up to date. WIFI/Router has been rebootet, no settings changed. If unplugged the entire system and bootet it up beginning with Arc and ending with the Move. If completely removed Alexa from all speakers, rebootet the entire sysem, setup Alex again - exactly same issue.  Anbody got a clue

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Corry P
3 years ago
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SteelstarAvid Contributor II
asked in Amazon Alexa and Sonos

Can I start Sonos Radio using Alexa?

Hi, is it possibile for the Sonos skill to activate Sonos Radios thru Alexa? I didn’t find anything about it.Thanks

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Rowena B.
3 years ago
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markbytesContributor I
asked in Amazon Alexa and Sonos

Pair of Sonos Ones Volume decreases when songs requested via Alexa. Volume restores 1-2 minutes later

Paired Sonos Ones in our kitchen to replace Alexa Echo.   Not when requesting music via Alexa on the Sonos, the volume is a”all over the place”.   Often starts very low or not at all, then jumps back to normal volume after 1 to 2 minute delay.   Removed and reinstalled Alexa Skill, but same problem.   Very annoying.   Just want Alexa request songs to play a normal volume and not eratic behavior.   Ideas? Moderator Notes: Edited Original post, so that it doesn’t look like it’s been replied.

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Ken_Griffiths
1 year ago
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MattyBurContributor I
posted in Amazon Alexa and Sonos

Alexa on Sonos being weird with BBC Radio 2.....

Hello, so here’s a weird one… We have a few Sonos speakers, including a Sonos Beam in the living room, with some Sonos Play speakers supplementing it, and a stereo-pair of Sonos Play in my office room and a single Sonos One in the bathroom (don’t ask).I have the speakers grouped into ‘Lounge’, ‘Bathroom’, ‘Office’, ‘Upstairs’, ‘Downstairs’ and ‘Everywhere’.This issue happens on Alexa, regardless of whether I ask the Sonos Beam in the living room, or the Sonos One in the bathroom.Sooo….  If I say to Alexa “Play Radio 2”, it will play BBC Radio 2 (from BBC Sounds) on that speaker, no problem.  However, if I say “Play Radio 2 in Bathroom”, or “Play Radio 2 in Lounge”, or “Play Radio 2 Upstairs”, or “Play Radio 2 Everywhere” (basically, asking for any particular speakers/room/group), it will play “S4-Radio Two from TuneIn”, whatever the hell that is! Alexa on Sonos will only play BBC R2 if I don’t specify a speaker, group or room, otherwise it’s this S4 thing.It doesn’t do this with other

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M
3 years ago
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Redman67Contributor I
asked in Amazon Alexa and Sonos

Sonos integrates to Alexa but when I ask to play music it goes silent

If I ask Sonos Move “Alexa what is the weather” it works fine along with whatever other questions I have.But if I ask it to play my Favorites…  It will say “Playing your favorites”  then silence.   It seems to locate my favorites because it says it…. but plays nothing.  It was working before, but started acting up so i had to reset it and reconfigure it all over agian. No I can’t get it to play my favorites.  Note: this is the playlist I have for Alexa.. when asking an Alexa device it works fine.  Any Ideas?

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R
3 years ago
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bahna002Contributor I
asked in Amazon Alexa and Sonos

Turntable and Echo Dot on Same Sonos 5

Hi, I have a second gen Play 5, 3rd gen amazon echo dot, and Project Carbon turntable. I currently have my turntable connected to the play 5 through the line in connection through the phono preamp associated with my turntable.  I would really like to have the echo dot connected to the play 5 as well as the turntable to make it a smart speaker.  I was wondering if this is possible with the turntable connected at the same time? If so, what would my options be?  I also have an era 100 and gen 1 move if that matters for options.  Thanks in advance for the help!  

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Ken_Griffiths
5 months ago
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KyleghansenContributor I
asked in Amazon Alexa and Sonos

Can Alexa be used at all with Beam and TV without HDMI-ARC?

Hi there,I currently have a Play:1 and am thinking of getting a Beam to be used with my Vizio TV, but I just discovered my TV doesn’t have an HDMI-ARC port. From what I understand, I could still set up the Beam through my TV with the included adapter but I wouldn’t be able to use Alexa to control the TV. That would be okay with me, however, does that also mean that Alexa wouldn’t work at all through the Beam? For example, if I set up the Beam to be on the same network as my Play:1 and my TV is off, could I still activate Alexa on the Beam through voice commands and have her play music from Spotify?Any clarification on this topic would be helpful and please just point me to another thread if someone has already asked about it! Thanks!Kyle 

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K
3 years ago
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_BenContributor I
asked in Amazon Alexa and Sonos

Alexa App adding speakers as groups

Hi,My sonos system comprises of two Symfonisks as a stereo pair, a play 3, play 1 and two play 5s.  The Symfonisks were in a kitchen group with the dot and were set as the default player for that room. When I asked alexa to play some music it would say “playing x on amazon music on sonos”  and then play the music on the stereo pair. I could also ask Alexa to play music on one of the other players.   I started getting issues where Alexa would say “playing x on amazon music on sonos” but nothing would happen. I`ve deleted all the sonos devices (and rooms I had set up) from the Alexa app and disabled the skill.  Then forced closed both the sonos app and the alexa app. The first peculiarity is when I enable the sonos app again and link it is that Alex discovers the players and adds them plus creates groups for each of the players. Has it always done that?  However, I cannot seem to get back to the point where I can create a kitchen group and have my stereo pair as the default speakers.   I

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B
3 years ago
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Genji1103Contributor I
posted in Amazon Alexa and Sonos

wake word needs to be able to change

I just purchased the Sonos One device. Aside from it not being very user friendly to sync with my Alexa app, it also doesn’t have the capability of customizing its own wake word. So, I have to be aware of how loud I say “ALEXA”. Otherwise, my Alexa device in the kitchen hears me.  This should be a moderately easy software update and it is definitely a trending concern for your customers.  It’s obviously important to us. So, I hope that it is important to you. 

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S
3 years ago
Michael&Tracey
Michael&TraceyContributor I
posted in Amazon Alexa and Sonos

Songs repeat on Pandora/Echo

When I use Pandora via my Echo Show 5, each song repeats once.  It doesn't happen with Alexa by itself, only when using Echo, or so I thought.  I've think what is happening is both the Alexa app and Echo are trying to control the speakers, so one is repeating the other. I remedied the problem (touch wood) by saying, "Alexa, stop," which stopped all music.  I changed the wake word on Echo from Alexa to Echo, so that the Alexa App and Echo don't both respond when I command one.  I restarted Pandora using Echo, and now playback is back to only once per song. I've seen two threads about this.  Both have been closed for comments, but Sonos indicated they'd look into the problem and then update the thread/s.  That was a year ago and, from what I can tell, no solution was ever posted.  I'm not sure if my discovery is a permanent fix, or a fix at all for that matter, but I thought it might give users somewhere to start and Sonos some idea as to what to investigate.

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Corry P
3 years ago
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statevariableContributor I
asked in Amazon Alexa and Sonos

Turning off Amazon Alexa time announcements

Hi,At 7.35am every morning, my Sonos One announces the time, via Alexa. After several months, this is really starting to irritate me! Please tell me how I can switch this off? I have looked about the Alexa app, but have not go anywhere with it. Many Thanks.

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S
3 months ago
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Sol 123Contributor I
asked in Amazon Alexa and Sonos

Alexa whisper mode doesn't work on Era 100

I have Alexa whisper mode on but it responds loudly. I have tested it on Era 100 and One. It works on One but not Era 100.

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Corry P
8 months ago
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Stevey1976Avid Contributor I
asked in Amazon Alexa and Sonos

Alexa reporting incorrect Sonos Beam volume more than 2 years later

I posted this over two years ago, and still the issue persists, surely I can’t be the only one affected by this? Original post: I always use Alexa to set the volume on my Sonos system (Beam, Sub and 2xOne SL) I usually ask her to confirm the volume once set, but now she is reporting it incorrectly. So if the volume was set to 1 initially and I ask Alexa to set volume to 3 then ask “Alexa, what is the volume for living room?” She will advise that volume is 1, even though it’s set to 3 as she is now louder.Steps I’ve taken to fix:Disable and enable the Sonos skill in the Amazon Alexa App. Removed the Alexa voice service in the Sonos app and added it again too and powered off the Sonos beam. All to no availHowever, what I did notice was Alexa would confirm the correct volume level after enabling the Sonos Skill in the Alexa App or removing and adding the Alexa voice service in the Sonos app, it was only when I asked Alexa to increase the volume and asked her to confirm the volume for Livi

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Corry P
9 months ago
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va_juniorContributor I
asked in Amazon Alexa and Sonos

Sonos Arc- Alexa in portuguese

Hello,I have being years and there is no update on new languages from Sonos on the Sonos Arc. I really do not understand why. Portuguese is native in Alexa. If you ask Alexa in Sonos Arc if she speaks Portuguese she answer yes and it is only a matter of configuration. But the app of Alexa does no give language to be configured for sonos and in the sonos app there is no Portuguese.What is happening. I love my sound bar but Im thinking to change as I need to have an alexa speaker in the same room just because of this issue. Please do not answer me showing the language status page, because I look that and nothing changes in the last 3 years. I want to know if there is any real intention to have Portuguese open as an Alexa language? If not, why? What is the position from Sonos about new languages.hope you guys can help me understand what is happening. I´m to buy a sub and some other things, but I will not do if I don´t know what is the future for those functionalities.

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V
1 year ago
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DonTContributor I
posted in Amazon Alexa and Sonos

Alexa recognizes but not controlling services.

When saying “Alexa, play Spotify” Alexa chimes and responds “here is Spotify” but nothing plays. Same result when requesting to play SiriusXM or any other service. However, Spotify plays when using the Sonos app on my phone but when saying “Alexa, pause” Alexa chimes but doesn’t pause the music. Alexa does however respond to requests like “Alexa, what’s the weather?”  It seems while it’s recognizing the linked services it’s just not controlling them. 

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S
3 years ago
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DeanHarrisContributor I
asked in Amazon Alexa and Sonos

Alexa request always play on the same sonos not the one i ask!

HiI have three Sonos Ones (S2) all with Alexa enabled.  The problem is whenever I ask Alexa to play music it comes out of the Sonos in my Kitchen regardless of where I ask i.e I ask in the bedroom to listen to music and it comes on it kitchen whereas I want to listen On the unit I ask in the bedroom. Any help would be appreciated,Dean

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UKMedia
3 years ago
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ephi379Contributor I
asked in Amazon Alexa and Sonos

Is it possible to play music to Sonos Amp and Alexa devices?

Hi,I have a Sonos Amp and two Alexa enabled devices (Echo Show 8 and Echo 4th gen). The Amp is in my dining room connected to two bookshelf speakers. The Echo is in my living room, and the Show is in my bedroom.  I’d like to group the Amp and all my Alexa devices together so when I play music, it’s heard all over my apartment. So far, the only group I’ve been able to figure out is just the Alexa devices. Is it possible to group these together in the way I want? 

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jgatie
3 years ago
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