Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,079 Topics
  • 24,145 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3079 Topics

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MacnauaContributor I
posted in Amazon Alexa and Sonos

Alexa and Sonos Stopped Working

Alexa and Sonos stopped working a couple of days ago. I’ve removed and factory reset everything reinstalled and setup again but with no joy. All other alexa devices work fine

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UKMedia
1 year ago
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Colin_17Contributor I
asked in Amazon Alexa and Sonos

Unable to play music using Alexa on Era 100

Hello—we just replaced an echo device with an Era 100. We added our apple music account via the sonos app and are able to ask for music using ‘hey sonos’, but are unable to ask Alexa for music. As far as I can tell tell the apple music and Pandora skills are (still) enabled in the alexa app, however anytime my family tries to ask Alexa to play something, the speaker tells us that the skill needs to be enabled in the alexa app. We were previously able to do this on the echo… Is there something I’m doing wrong here? We could adjust to saying ‘Hey Sonos’, but everyone is used to shouting to ‘Alexa’ and frankly I don’t want to use separate voice assistants for timers, etc. and a different one for music.

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Schlumpf
28 days ago
Rik Parkinson
Rik ParkinsonContributor I
asked in Amazon Alexa and Sonos

SONOS ONE - Amazon Smart Plug

Hi EveryoneI have Alexa enabled on my SONOS One to control Spotify.I have just purchased an Amazon Smart Plug, with the intention to control the plug via the SONOS One. From reading the forums it seems I need to enable a skill within the Alexa app, but which skill is it? Or is this wrong, and do I need to do something else? OneThanks :) 🙏

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UKMedia
5 months ago
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WillowboyContributor I
asked in Amazon Alexa and Sonos

Sonos beam unreliable connection to Alexa

Find this a very unreliable system. Keeps breaking its connection with Alexa. I reset it works for a time and then loses connection. No problem with my broadband. Also ARC connection to LG TV stops working frequently despite trying 2 HDMI cables and checking connection. Sound is reasonable but wish I hadn't bought due to unreliability

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UKMedia
3 years ago
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chmacContributor I
asked in Amazon Alexa and Sonos

Sonos move on a guest network - alexa music controls doesn't work.

I have the sonos move, and every time I travel with it (now 3 separate trips, 3 destinations) the alexa voice control doesn’t work for music. Commands which work at home that do not work while travelling:alexa stop alexa play alexa pause alexa play xxx song from apple music alexa play xxx song from spotifyThe “play music” commands report that they work, but the music never actually plays.Interestingly, volume up / volume down / set volume commands work. So do other alexa functions, asking questions, setting timers, and so on.

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controlav
3 years ago
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GobieContributor I
asked in Amazon Alexa and Sonos

Cannot set up Sonos One with Alexa in Vietnam

Recently moved to Vietnam and when trying to add Alexa it says that it is not available in this country. Have used it in a bunch of different countries without issues. Any ideas? Need the app to allow location settings for Alexa to work, which may be an issue. 

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J
1 year ago
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MarkP68Contributor I
asked in Amazon Alexa and Sonos

Alexa won't turn off on my Era 100

I have recently purchased an Era 100. It has been set up as per instructions and prompts and has been working fine until a few days ago. Alexa has not been responding to the command to turn off and the only way to turn it off has been to ask it to change radio stations then command it to turn off. The speaker is mainly set to Newstalk ZB talk radio station for most of the day. It turns on fine and adjusts volume when requested.  Any clues out there how to fix this?

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M
3 months ago
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mlazenbyContributor I
asked in Amazon Alexa and Sonos

Google Assistant and Alexa together

Hello,I have a Beam and two One’s coming to use in a surround sound setup. I was hoping to use Google Assistant on one of the One’s, as it is much better at answering general questions in my experience. Can anyone tell me if this is possible? Thanks!Mike

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2 years ago
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BlackMesaUKContributor I
posted in Amazon Alexa and Sonos

Feature Request: Separate Minimum Volume for (Alexa) Voice Assist

Hi,I’ve just purchased a Beam (Gen2) and Sub Mini only to find that the Alexa voice assistant is unusable.  It’s far to low in volume to be heard when I have the TV (via eARC) at a reasonable level.  The only way I can hear what Alexa is saying is to turn up the volume so loud that it’s then inappropriate.  The volume differential is between the TV output and Alexa is massive!Very surprised and also disappointed, as I had hoped to make extensive use of Alexa since it’s marketed so heavily, but is unusable (for me) in its current state.  While a relatively small issue, had I have known I would have not purchased. 🙁 Thanks.

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Corry P
1 year ago
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Tomas1Contributor I
asked in Amazon Alexa and Sonos

Alexa volume out of sync when using volume limit

I have Sonos One with Alexa set up, and see this issue:In Sonos App, go to Settings - System - <your speaker> - Volume Limit - set to 35% Say “Alexa, set volume to 2”. Alexa sets volume to 2, all good here. Say “Alexa, what’s the volume?”Alexa says: “Device is at volume 4”.Can this inconsistency be fixed please?

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Corry P
3 years ago
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CHvy56Contributor I
posted in Amazon Alexa and Sonos

Is Sonos working to get HD/UHD/Dolby Atmos quality streamed through Alexa with Amazon Music?

We use Amazon Music as our chosen streaming service on a variety of Sonos speakers. We use both because we love the sound of high quality music and HD/UHD/Dolby Atmos played through Sonos speakers is fantastic.Unfortunately, when music is requested through Alexa or the Amazon Music, it is only ever played in SD format, which is no comparison when played on a Dolby Atmos compatible Sonos speaker. Seems a bit strange Sonos can integrate Alexa but doesn't make the most of high quality audio.I know we could ask Sonos Voice Control instead but that regularly doesn't find the song we want as easily as Alexa does.Is there any indication if Sonos and Amazon Music are working together to fix this so we get the best quality audio streamed via Alexa?

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C
1 month ago
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PlaygaryContributor I
posted in Amazon Alexa and Sonos

Playing Shazam with Alexa

Would like to be able to use my shazam favorites and play lists  , by voice searching via alexa ect , ?

1
106rallye
3 years ago
Tristan67
Tristan67Contributor I
asked in Amazon Alexa and Sonos

Alexa Speaker Group

Has anyone worked out how to group Sonos One and Amazon Alexa together in the same speaker group ?So that they all play the same music perfectly synced together. When i have tried it’s either the sonos or the alexa that can be selected , never both.Many Thanks

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UKMedia
3 years ago
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mushroomhunterAvid Contributor I
asked in Amazon Alexa and Sonos

Sonos Voice Control Questions

Does SONOS still sell speakers with Alexa built in? Current product list does not indicate this. I believe the SONOS One did this but apparently no longer offered. If so, can a SONOS speaker with Alexa voice control built in play YouTube music service? Did Amazon support YouTube music service directly (not Bluetooth) as this and other articles I read seem to indicate? https://www.ac3filter.net/can-you-play-youtube-music-on-alexa/ It certainly does not work on my new premium echo non-SONOS devices.Bottom line - I’m looking for a way to play YouTube music on SONOS directed from voice control from either a standalone echo device or that built-in to the SONOS speaker. I don’t do Google Home or Apple though - just SONOS, Android and Amazon stuff.Thanks

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3 months ago
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MehdiemAvid Contributor I
posted in Amazon Alexa and Sonos

How to lower Alexa volume relative to main volume?

I just got my Sonos One. How can I independently lower Alexa volume, it’s too loud and annoying. If I listen my music @70% volume, Alexa volume would be at the same level which is loud. Can I set Alexa volume at a fix lower level that won’t be affected by main volume?

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Ken_Griffiths
2 years ago
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EfremContributor I
posted in Amazon Alexa and Sonos

Alexa cant be enabled in Guernsey

Since switching to the S2 app and buying a new Beam Gen2, I could no longer enable Alexa, it said it wasn’t available in my location. Spent ages sorting this out. Turns out because I live in Guernsey, it wasn’t recognizing me. So I had to switch my account to UK and now it’s fine. Problem is I don’t live in the UK, and benefit from buying VAT free when I order to Guernsey, so after enabling Alexa, I have to switch my account back to Guernsey and it’s fine. This could do with fixing please. Never had this problem before with other products on S1 app.

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D
1 year ago
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PeakRangerContributor I
asked in Amazon Alexa and Sonos

Sonos 1 microphone

Is there a way to test if mic is working?Mic light is on; Sonos settings show Alexa connected; Alexa app shows Sonos skill active but Alexa doesn’t respond.

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P
3 years ago
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achillesukContributor I
asked in Amazon Alexa and Sonos

Alexa listens but doesn't act

I've got Alexa on my Sonos speakers. All of a sudden, Alexa will listen (speaker volume lowers), the light will flash, but there's no action on simple things such as "volume down" and "stop". Everything used to work fine for a year, but now nothing.I've tried all the usual, remove Alexa, re-add, re-install skills, reboot speakers... Again, this happened all of a sudden, without me changing anything.

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A
2 months ago
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urbanachieverContributor I
asked in Amazon Alexa and Sonos

Alexa Groups

I am trying to set up a Group called “everywhere” to play on my 3 Alexa devices, Alexa, Dot and sonos.  Group works great for Alexa and Dot.  When I try to Add Sonos Alexa app says it is not compatible.  All are on the same network and the Alexa app sees all 3 speakers.  Starting to get a little disappointed in the Beam.  This should not be this hard.  Any ideas? I have made sure that everything is on a single account in Alexa.  That was an issue in the past with lights, I was logged into my account on my phone and Alexa was set to my wife’s  I have since logged into my wife’s alexa app account for the time being in hopes of fixing this. 

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BMF
3 years ago
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roberto77Contributor II
asked in Amazon Alexa and Sonos

spotify or deezer

Hi,i would like to know wich service IS better.It seems like sonos voici control recognize more song by Deezer than Alexa xith Spotify.However Deezer app doesn't connect to sonos Era 100 like Spotify does.So i don't know wich one to choose

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Corry P
8 months ago
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pekkis61Contributor I
asked in Amazon Alexa and Sonos

Using Alexa to control local music libray

Hi, is there any other way to control local music library with Alexa than installing MyMedia app to computer? MyMedia works great otherwise, but downside is that computer must be running with MyMedia server app. It would be great if Alexa could control local music library without any third party application! Just like it control eg. Spotify or any web-based music service now. If there is no other way, I address this message to Sonos developers. Maybe in future we can see this feature on Sonos and Alexa!  

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Rowena B.
3 years ago
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JennywrenContributor I
asked in Amazon Alexa and Sonos

problem with alexa voice assistant

The Alexa voice assistant works fine to turn on the radio on my Sonos but it doesn’t work to turn off the radio so I have to turn it off by the plug - anyone else have this problem? - I’ve tried removing Alexa & adding it again but the problem persists 

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J
3 years ago
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ae6dxContributor II
asked in Amazon Alexa and Sonos

Alexa follow up mode on Arc

Why is Alexa follow up  mode not available on Arc?  Other Sonos products have it.

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UKMedia
3 years ago
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francesco64Avid Contributor I
asked in Amazon Alexa and Sonos

Alexa group speaker sonos and echo input?

Buongiorno volevo unire in un gruppo unico di riproduzione due speaker sonos one e un echo input e credevo di poterlo fare con un gruppo alexa ma non me lo fa fareC’è un altro modo? Se avessi avuto un altro dispositivo tipo echo dot sarei riuscito? Hello I try to join two speakers “sonos one” and one “echo input” in a single playback group I hope that this it’s possible with one alexa group but not work.Is there another way? If I had another device like “echo dot” would I be successful? 

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F
3 years ago
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BladelivesContributor I
asked in Amazon Alexa and Sonos

Sonos amp with Alexa problems

Alexa is working the sonos amp just fine. I can’t get the S2 app to see the Sonos amp any longer. Alexa is working with it.  I have unplugged and rebooted. I can get S2 to work but then it gives me issues with Alexa. So confused obviously it’s on my network and working but the S2 app can’t find it any longer.  Anyone experience this??? Looking to expand on my amp and get more, but this problem is making me rethink this direction.Help.

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Annazel S
3 years ago
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