Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,080 Topics
  • 24,146 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3080 Topics

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kapu22Contributor II
posted in Amazon Alexa and Sonos

How do I get Era 100 to play an Audacy or Tune in by voice

I can get it to stream an audacy station by starting it from my iPAD. When I say “Alexa play xxx on Audacy,” it just says “hmm, to enable that , enable that skill and say discover devices. j  My iPad already lists Audacy and Tunein when I browse the Sonos app. When I say discover devices, it only wants me to connect my tv. So, I can I get Era 100 to play an Audacy or Tunein station by voice command?

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K
1 year ago
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N67Contributor I
posted in Amazon Alexa and Sonos

Sonos One mike too sensitive answering when I am in other arts of my house

And I see here that in 2018, 2 + years ago, SONOs was working on a fix.  Anyone know the status of the FIX?  Thanks.

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N
3 years ago
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Hilmur13Contributor I
asked in Amazon Alexa and Sonos

Struggling to add Alexa to Sonos

Trying very hard to connect sonos 1 to alexa . It used to work . Then stopped . Alexa worked but would not plsy sonos 1 speaker . HAve reset speaker . deleted / restored app both sonos and alexa .  (all speakers work on the sonos app) . Now alexa wont work at all . Alexa app says it is enabled . Sonos shpows speaker . In Sonos services i cannot find voice / alexa option . 6 hours on this . HATE IT .  

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H
3 years ago
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Fremex78Contributor I
asked in Amazon Alexa and Sonos

Alexa Sonos Skill in spain

I used to control my Sonos system in the UK with Alexa. Now I have moved to Spain, I tried to enable the Sonos Alexa skill but it tells me it is not available in my region.  Most posts I am reading here at over 4year old - is it still not available? How weird, Wi-Fi in Spain is the same as in the UK. Any solution? 

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Mr. T
1 year ago
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dps20kContributor I
asked in Amazon Alexa and Sonos

iBroadcast voice control

Hi. Has anybody worked out if you can use Alexa voice control on Sonos one to play music from iBroadcast? I can use voice control with Alexa App on my phone to control iBroadcast but it doesn’t seem to work on the Sonos One.

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James L.
3 years ago
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Daniele61Contributor I
posted in Amazon Alexa and Sonos

No way to have alexa play any music

Standard configuration. One with Alexa and SL coupled. Any time I try to play music with alexa the answare is the same, device is offline. I can play any music with sonos app.Anyone can help me ?Thanks

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Craig L
2 years ago
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HarrigillAvid Contributor I
posted in Amazon Alexa and Sonos

I gave up using Alexa on my Beams

I have 15 Sonos speakers including two Beams. I initially got the Beams due to Alexa integration. However, I have now given up. I have deactivated the voice assistants on my Sonos/Alexa devices (Beams and Sonos Ones), and have installed Echo Dots next to the speakers.I have have two major issues. First, Alexa’s voice volume renders Alexa useless for interaction because she speaks too softly to hear.  There have been numerous threads about this over the past few years, yet the issue remains. A recent post here indicates that your engineers were unaware. LOL. They must be new hires since it has been an issue since day one.Second, so many Alexa capabilities are not enabled, such as communications.So my recommendation to those who like Sonos and use Alexa is to use separate devices, because Alexa / Sonos integration really is poor.

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melvimbe
3 years ago
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TommyTeapotContributor I
posted in Amazon Alexa and Sonos

BUG - Sonos move Alexa Announcements

Hi,  I have found an annoying bug with the move.  When the move is taken off stand and goes to sleep after a certain amount of time, when placed back on the stand, the announcement “Alexa make an announcement…” functionality needs two takes to actually broadcast your announcement. The only fix I’ve found is to remove Alexa and re-install Alexa in the Sonos app for the Move. This fixes the issue until the move goes to sleep off stand again.  Can Anyone else reproduce this ? Thanks Tom

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Ken_Griffiths
1 year ago
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vandintContributor II
asked in Amazon Alexa and Sonos

Getting Alexa to play the specified group

I have groups setup in Alexa per the instructions. Currently though it seems like it just plays to whatever speaker or group was last controlled instead of the specified group. Alexa says it is saying what I said to do, but doesn’t actually play to the expanded or reduced set of speakers, just changes what some speaker/group is playing. My understanding is that regrouping speakers isn’t supported with Alexa, but that playing TO a group is supposed to be.   

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G
5 months ago
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HtepTrending Lyricist I
posted in Amazon Alexa and Sonos

Enable/Disable surround by asking Alexa (Arc)

Hello,it would be great if I could disable/enable surround directly with Alexa.Surround could be annoying when children are watching tv while we have breakfast.… if not maybe a shortcut with iOS?thanks

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Ken_Griffiths
6 months ago
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wmcneilContributor I
posted in Amazon Alexa and Sonos

Alexa will start sonos connect audio, but will not stop it

I have a sonos connect that I am attempting to control with Alexa. “Alexa play WXYZ” will cause Tunein (my default service) to play the requested station on my Sonos Connect (my default speaker). Recently, “Alexa stop” results in either no response from Alexa, or causes Alexa to reply “I can not pause”. I have tried rebooting my alexa device, and also tried disabling the sonos alexa skill, and re-enabling it. My sonos system version as reported by my Android app is 14.10

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P
1 year ago
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Older SW Philly CatContributor I
posted in Amazon Alexa and Sonos

Sonos 2 App

This. Application is slow it’s terrible for Alexa commands and refuses to answer and listen just like my older children sometimes it works after you yelled at three times it’s horrible I hope you’re doing something to fix it 

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O
3 years ago
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TonyTetContributor I
asked in Amazon Alexa and Sonos

Alexa does not respond on my speakers

Alexa does not respond on my speakers, I have tried removing voice services and re adding, also sign in and out of both sonos and amazon, disabled and re enabled the sonos skill.When I do this I get the following message in the amazon app.Alexa app says sonos app needs updating to link speakers but the sonos app is up to date.Totally at a loss and loosing the will to keep my sonos system.

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Airgetlam
1 year ago
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Bobbles RContributor I
asked in Amazon Alexa and Sonos

One SL and Alexa set up

I have followed all the set up, enabled and disabled etc but nothing! I done have a microphone light so don’t know if it is on. When I add Alexa it talks about an Echo but the Sl does not need one. I am on day three now and losing the love. Please help an idiot.

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Airgetlam
3 years ago
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Alpha NeuronAvid Contributor III
posted in Amazon Alexa and Sonos

ANYONE HAVING DIFFICULTIES WITH ALEXA "HEARING YOU"?

The sonos move makes the beep but then doesnt carry out the request. the roam doest even make the beep… Is it a software or hardware issue. the one seems to work sometimes. 

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Ken_Griffiths
2 years ago
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Nearly CluelessAvid Contributor I
asked in Amazon Alexa and Sonos

Reviving Alexa

Ever since I implemented Sonos voice control, Alexa no longer works. Sonos voice control is inadequate, in my opinion, so I would really like to reactivate Alexa.is Alexa permanently inoperable after you implement Sonos voice?Alexa will repeat my command, but no music will play.

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1 year ago
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LuoneContributor I
asked in Amazon Alexa and Sonos

sonos app / alexa

Ok, called customer services today and was on the phone for a hour trying to resolve and was unable to, all of a sudden Alexa has stoped working on my one, went into the app and a voice assistant was not loaded on, went through the first steps of adding voice assistant after selecting Alexa I get a spinning loading wheel then the message “there was a problem starting Amazon alexa, make sure your mobile device is connected to Wi-Fi. done the usual uninstalling/ reinstalling apps and factory reset my speaker and still the same. Any ideas?!

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Jamie A
7 months ago
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brendanwjordanContributor I
asked in Amazon Alexa and Sonos

Alexa not responding with SoundCloud + Sonos Move.

I notice that whenever I am playing music through SoundCloud, Alexa does not respond until I manually go into the Sonos app and pause the music. Does this happen with anyone else? I currently own the Sonos Move. 

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Paul A
3 years ago
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bluesmanAvid Contributor I
asked in Amazon Alexa and Sonos

Sonos One and SL alexa issue

We have a Sonos One and a Sonos SL paired in stereo, these are controlled with commands  by an Amazon Echo Dot. This set up has been working perfectly for a long time now, but the other day it started to play up, on asking Alexa to play for example Radio 2, it would only play it on the Echo dot and not the Sonos. Nothing had been changed in the set up, we unplugged the Sonos speakers and echo dot rebooting them a few times, that didn’t work. I didn’t set the system up, we got someone in to do it, but hes no longer available. We switched them on this morning and they are sort of working again, but before when we gave the echo dot an instruction the reply always came via the Sonos speakers, it now comes from the eco dot and not the speakers, ie... Alexa play radio 4, echo dot replys playing BBC  Radio 4, and the station comes through on Sonos speakers about 6ish seconds later. Any idea why this has changed and how to get it back to previous set up. I really like the Sonos Sound but not t

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1 year ago
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IancasContributor I
asked in Amazon Alexa and Sonos

TuneIn Stations not currently available via Alexa on Sonos only

Requesting a tuning station by saying "Alexa play Newstalk fromTunein"  has stopped working on Sonos but still working on all Echoes connected to same network.Router reboot done and sonos powered off and back on. Is the Sonos using its Tunein setup or the Alexa one in this scenario? Any other checks I should do? 

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Corry P
10 months ago
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cpadesteContributor I
asked in Amazon Alexa and Sonos

Sonos One/Move support for Alexa AudioPlayer interface

Sonos One/Move integration with Alexa appears to not support the AudioPlayer interface, at least not fully. The Alexa skill, "My Media for Alexa", uses this API to stream music, however, when playing a list of songs, Sonos plays only the first one in loop. Asking Alexa to play next song works, so it seems it is the play from one to another that does not work correctly. I contact Sonos Web support and basically the answer was that Sonos does not support 3rd party Alexa skills. This is well and good but for example Amazon echo support this skill fully. So it would be great that Sonos is looking to fix that as "My Media for Alexa” skill is the only one works fully by using a local music library (the Plex skill is very buggy in comparison). So please Sonos, look into that

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2 years ago
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PaulT86Contributor I
asked in Amazon Alexa and Sonos

Music plays on unintended speakers

Hi all, Looking for some help, maybe someone has had a similar issue.I have a Sonos One in the living room that when i ask to play music using the alexa function it plays on my office speaker too. Even if i specify “play xxx in the living room” it still plays in the office. The speaker in the office is the older Play 1.  I’ve ungrouped them on the app, thinking that might be the problem ( the last time used may have been as a pair/group so it continues) but as soon as i used another voice command in the living room on the Sonos One, it was back to playing on both. Just wondered what i might be missing. Short of resetting everything and starting fresh i’m not sure what to do! ThanksPaul

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3 years ago
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tjbakeContributor I
asked in Amazon Alexa and Sonos

Sonos and Built-in Alexa (Move and One)

Hello,    I just purchased my first Sonos with Integrated Alexa. I am hoping there is a way to make the Alexa Voice a different volume then the Speaker. So far I cannot find a post that helps here. The annoyance is if the speakers are at Vol 2 and you ask Alexa  Question you can barley hear the reply and if you ask it to volume 10 then the system blows you out of the room. Appreciate any help here.  ThanksTom

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UKMedia
3 years ago
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shashank4thaprilContributor I
asked in Amazon Alexa and Sonos

Repeat - Sonos Alexa Support for India.

This question has been asked for more than 3 years now and surprisingly Sonos doesnt have a proper answer. What is going on. Do you have a development team or not ?

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Paul A
3 years ago
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dr1818Avid Contributor I
asked in Amazon Alexa and Sonos

Alexa started music server feed, stops (Whisperings)

So, I've been trying to listen to the Whispering Solo Piano Radio custom stream on my Sonos Roam.The custom screen pulls song by song from a server, as opposed to being a full live stream. It's only available via an Alexa skill.After anywhere between 5 minutes and 45 minutes the music stops. I don't have problems using the skill on my cell phone, or the cell phone app with a custom stream. The network does not seem to be the issue. Bandwidth and latency both seem fine... As well the other devices are on the same network and work fine. The Whispering support has been extremely receptive, but is not been able to figure out what's going on. I seem to be the only person reporting this issue. ​​​​​​Since I've no way of isolating Alexa, versus any other part of the process considering that's the only way it can play it on the speaker, I was wondering if Alexa is involved in any of the song by song file pulls... And if so is there some way of troubleshooting this? Thank you

6
Corry P
11 months ago
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