Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

3,354 Topics
19,829 Replies

Ryan S Community Manager

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enabled Sonos speakers. We're constantly fine-tuning and adding new features, along with improving the integration as we work together to bring the ultimate music and...

garrid Contributor I

Alexa responds but will not play music

Answered

Alexa responds to a 'play music command' but it does not actually play anything. The Sonos One works fine from the app. Alexa also will tell you the weather etc... just fine. When music is playing if you ask Alexa to turn off music it says 'I can only do that when music is playing' . Alexa conne...

Ryan S Community Manager

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next? 1. Make sure your Sonos and Alexa devices are all powered up and connected to the network. If you're new to Sonos, this means Installing the Sonos app, and going through the steps for Setting up Sonos here. There's a great video...

dingcuppie Avid Contributor I

List of Alexa Commands

Answered

Is there a list of Echo commands that we can use now? It would be nice if ALL of the Amazon Echo Skill’s designer would make these lists and keep them current.

spcdust Avid Contributor I

Amazon Echo / Dot and Sonos Integration

Answered

So with Sonos integrating Amazon Echo within their eco system a couple of questions: - If I install an Amazon Echo Dot in each room that I have Sonos speakers in will I be able to assign that particular dot to that rooms speakers? For example, I don't want to ask Alexa a question and then have all...

Edward R Sonos Staff

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup process does use two different apps, so don’t stress if you’re having trouble, we can help. If you are reading this thread, you will now be aware that integratin...

Mike Watts Contributor I

Apple Music via Amazon Alexa

I am one of the many I am sure, to have purchased an Amazon Alexa after Sonos recent update. I also signed up to Apple Music once integrated with Sonos awhile back, but I am unable to link Apple Music and Amazon Alexa directly which in my view severly limits the point of Amazon Alexa and Sonos work...

Cally Contributor I

Alexa lowering volume

How do I stop Alexa turning down the volume in all the rooms rather than the one it is in? Listening in one room kids using Alexa in another volume up down up down up down.....,

Deluge Contributor I

Echo Dot with Sonos speakers: "The Good, the Bad and the Ugly"

I have 6 Sonos Play 1 speakers in my house, and purchased an Echo Dot to enable Alexa with my speakers. Here are my initial impressions of "The Good, the Bad and the Ugly": ========== THE GOOD ========== 1) Voice commands to Alexa initiate requests to play music from Amazon Prime Music on my Sonos...

allanj22 Contributor I

Connect echo dot to sonos play 1 or 3

Answered

Hi does anyone know if I can connect the echo dot to the play 1 or 3?

SDK Contributor I

Alexa is not working on Sonos One

Answered

I set up the Sonos One two weeks ago and it connected fine to our existing Sonos system. Alexa voice was also working well. The Sonos One was unplugged for several days, and when I started it back up, Alexa did not respond, It appears that the voice services in the Sonos and Alexa apps on my Andr...

MasonWorld Contributor I

Alexa says she is playing "On Kitchen" but no sound comes out

Answered

Hey there; I have a house full of echos, dots and sonos speakers. In general, my Alexa Sonos skill is not working well. For example, I have two Play Ones paired in my kitchen as "Kitchen". When I say, "Alexa, play Billy Joel in the Kitchen" she says "Shuffling songs by Billy Joel on Kitchen" --...

Mactallywhack Contributor I

Alexa says "sorry, that device is offline"

Answered

not sure which device or settings i need to address to get "that device" online. Everything is connected through my wifi.

gazzstevens Trending Lyricist I

Sonos One Not Responding to Alexa Comands

Answered

Just setup the Sonos One. All steps were followed and setup went smoothly, However it is not responding to any commands. It does acknowledge the command where I ask to play music, but doesn't complete the action. Diag:8022698

Ryan S Community Manager

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your Amazon Alexa devices are listening for you to say the wake word, “Alexa”. When they hear that word, the microphones record what you say and send the audio to the A...

erogers

Alexa Multi-room Music / Audio Groups

I have a new Sonos One that I am adding to home with 2 Echo devices. In the Alexa app I am trying to setup an Audio Group for multi-room music. However, the Sonos One does not show up as an available Echo device to add to the group. What is the trick for getting this to work? Thanks.

Wolff Contributor I

Sonos one Alexa no longer working

Answered

Set up a Sonos one a few days ago, was working great, loved it. Got home today and said Alexa play music, but nothing happened. Appears that Alexa stopped working but I’m bit sure why as I didn’t do anything to it. I can still play songs through the Sonos app. I tried eating and reconnecting the Ale...

FredM Contributor I

Alexa keeps on saying Sonos One is offline

Answered

Just went through all the settings on Sonos app as well as Alexa app named my new Sonos One OFFICE in the Sonos app and group it with all my 7 other Sonos. I can play music on all Sonos through the Sonos app, I can use Alexa to play music on any speaker, EXCEPT the new Sonos One. Alexa keeps on tell...

Ken_53 Contributor I

How to play iTunes library songs via Alexa voice control

I have Sonos with Alexa voice skill working fine for services such as Amazon Music. However, I can't get Alexa to access any of my imported playlists from iTunes (which works fine via the controller without Alexa). I can't get Alexa to play any song from my iTunes library unless that song is also in...

bemplummer Contributor I

how to get the echo to play through the sonos speakers

Answered

Hi I have a black and a white sonos and have now purchased 2 echo dot - but I am wondering how do I get the music from the echo to play through the speakers of my sonos - do I need another lead or is it done via the Alexa app? thanks

SH12 Contributor I

setting up multi-room music in Alexa app

I have 2 Sonos Ones (both have Alexa built in)n and a Sonos Play 5. I asked Alexa to play music in bedroom, dining room and family room, then Alexa tells me I need to set up multi-room music on Alexa app. I checked internet to see how to do that and it says to go to "Audio Groups" in Settings but t...

User47683 Contributor II

Alexa won’t respond to stop command

Answered

I successfully set up my echo dot to control my sonos speakers. It will play radio stations and change from radio to streamed music but it won’t respond to my command to stop playing. I have disabled and renabled the sonos skill and rebooted my echo dot. Any help would be appreciated.

Carniecfc Contributor I

Alexa and two Spotify accounts

Answered

My wife and I have two separate Spotify accounts. Our Sonos apps have our own Spotify account on our own phones. We each have Alexa on our phones. We tend to control our Sonos with Alexa. Alexa will only play using my Spotify account - if I'm driving I can't listen to Spotify if the family are liste...

ajmounfield Contributor I

Reset Sonos 1

How do i reset a sonos one?

jarosz1234 Contributor I

Spotify account doesn’t support streaming on this device

Question

As the title states, have recently purchased a sonos one with the added Alexa voice services. But whenever I try to use Alexa to play music through Spotify it keeps saying that it’s not supported, have looked at similar threads and tried all the steps they list but still can’t get it work. My Spotif...

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