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Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 3,218 Topics
  • 24,762 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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Ryan S
Ryan S
started this topic

Alexa + Sonos: How it Works

So you’ve read all about Amazon Alexa working with Sonos and you want to know more. Here’s a rundown of how the integration works. Your A...
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3218 Topics
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NCkahunaContributor I
asked in Amazon Alexa and Sonos
Alexa volume too low

I when playing the volume at a low level, Alexa follows the volume level. In my opinion, Alexa needs to be set at a consistent level to be able to utilize her responses. Please provide an update to the app where the volume of the assistant can remain at a consistent level.

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1 day ago
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ChimneysContributor I
asked in Amazon Alexa and Sonos
Alexa

Has anyone found a fix to sign in to Amazon to add Alexa? I know this was asked 6 months ago but wondered if there has been any update? As everyone else was saying, get all the way to sign into Amazon then it fails.....

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UKMedia
2 days ago
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Matham82Contributor I
asked in Amazon Alexa and Sonos
Alexa responding but no music on Sonos one

Sonos one not playing any music with Alexa?I've tried restart, factory reset all not making a difference?  Is there a fix for this? TIA

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M
4 days ago
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xlcooljContributor II
posted in Amazon Alexa and Sonos
BBC Sounds & alexa

HiI've noticed on the new awful app that when I ask alexa to play anything on bbc sounds on my sonos products that it does play but on the app there is no information of what is playing or any logos. If I play bbc sounds from the app it works fine. I've disconnected my bbc sounds account on sonos and reactivated and disabled the sonos and bbc sounds skill on the alexa app. Any ideas?

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J
5 days ago
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SndroacitoContributor I
asked in Amazon Alexa and Sonos
connection to alexa - era300

I have an ERA 300. I had configured Alexa without any problems. Then one day by chance I did a factory reset on the ERA300 and had to reconfigure the device. Since then I have not been able to configure Alexa. I proceed with the configuration but the procedure blocks me when it goes to match the amazon account. I tried with other smartphones and nothing I can't even get to the configuration.Can you help me?? thanks

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UKMedia
5 days ago
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rlholman50Contributor I
asked in Amazon Alexa and Sonos
Connectivity Issues With Play 1 and Alexa

I am able to connect my Play 1 to my home wi-fi using the Sonos app. I begin with using the S1 app and it leads me to using S2. When I attempt to find the device (Play 1) using the Alexa app, my unit cannot be found. I’ve ensured that I’m on the same network and have tried multiple times. The Alexa app asks during the process if I can control my device using the app and I always answer yes and continue. Please help. 

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R
11 days ago
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GriersonContributor I
asked in Amazon Alexa and Sonos
Sonos one

My Sonos One has Alexa voice control. If I ask for let’s say, “Play radio 5 live” I get a response in a few words that it will happen but nothing further. Does that make sense? I must be missing something but what? Any ideas? Thanks, John (aka Grierson)

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Corry P
11 days ago
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CronanContributor I
asked in Amazon Alexa and Sonos
alexa issues on sonos

I have jumped through all the steps and cant get Alexa app on Sonos Move to simply play music. It tells me I need to enable that skill on my device in the Alexa app which i have already done 10 times……..please help before I Launch my speaker out the window

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P
4 days ago
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User964849Contributor I
asked in Amazon Alexa and Sonos
Alexa and 2 x Sonos One Setup

Goal: To be able to control both my Sonos Play:1 devices from the Sonos app and Alexa.Sonos SystemsFrom xml/device_description.xmlSonos Play:1 (Gen1?) “Garden” Sonos Play:1 (Gen2?) “Kitchen” <modelName>Sonos Play:1</modelName> <modelURL>http://www.sonos.com/products/zoneplayers/S1</modelURL> <softwareVersion>80.1-56190</softwareVersion> <swGen>2</swGen> <hardwareVersion>1.8.3.7-2.0</hardwareVersion> <minCompatibleVersion>79.0-00000</minCompatibleVersion> <legacyCompatibleVersion>58.0-00000</legacyCompatibleVersion> <apiVersion>1.41.4</apiVersion> <minApiVersion>1.1.0</minApiVersion> <displayVersion>16.3.3</displayVersion> <nsVersion>37</nsVersion> <roomName>Garden</roomName> <displayName>Play:1</displayName> <zoneType>9</zoneType> <modelName>Sonos Play:1</modelName> <

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Corry P
12 days ago
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GijomContributor I
asked in Amazon Alexa and Sonos
connexion Alexa

Bonjour, Le système n'arrive pas à se connecter à mon compte Amazon via l'application Sonos pour paramétrer Alexa.Merci Moderator Edit: Google Translate- Good morning, The system cannot connect to my Amazon account via the Sonos app to set up Alexa.Thanks

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S
18 hours ago
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Aw09Contributor I
posted in Amazon Alexa and Sonos
amazon alexa for voice control on Android

Just tried uninstalling Amazon shopping app and then Amazon voice control works.

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UKMedia
17 days ago
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Datz53Contributor I
asked in Amazon Alexa and Sonos
Alexa won’t stop playing on stop voice command

When playing BBC stations via Alexa on my Era 100 it now doesn’t respond to the stop voice command only via the top button. It also sometimes won’t start a radio station at all via an Alexa voice command. This has started over the last week. Other than the bellowing voice confirmations it worked fine before. 

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D
18 days ago
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WhattodoContributor I
asked in Amazon Alexa and Sonos
alexa

Alexa is not available in my country in sonos what to do? It used to work now no response

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M
18 days ago
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User849440Avid Contributor I
posted in Amazon Alexa and Sonos
Alexa Cant play music

My Sonos beam works though the app and always used to work with Alexa but since the last update, Alexa cant play music. Alexa answers my questions perfectly well and finds music on Amazon but then is totally silent. I say “Alexa play Virgin Radio” and Alexa responds saying “playing Virgin Radio from News Broadcasting” and then its toy=tally silent! Same with any radio station or Amazon Music.Any ideas, anyone?

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MoPac
21 days ago
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KWHContributor I
asked in Amazon Alexa and Sonos
When I ask Alexa to play music or tell me the news, she says here's the news or here's …but nothing comes out

I ask Alexa to play music or play the news and she says here’s the … and then nothing plays. Silence  *Moderator Note: Removed diagnostic number in title of thread*

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Airgetlam
22 days ago
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JLE2024Contributor I
posted in Amazon Alexa and Sonos
Error al configurar Alexa

No me deja configurar Alexa. El soporte técnico de Sonos no sabe derme una solución. Adjunto captura. 

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Ken_Griffiths
23 days ago
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DoedleContributor I
asked in Amazon Alexa and Sonos
How to change wake up word (from WAlexa“) on either Sonos One or Sonos Arc?

We have two devices in adjacent rooms…… and Need to change the wake-up Word on one of them. Found several older threads stating that this wasn‘t possible.Is this still the case today? 

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23 days ago
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brockster-UKTrending Lyricist I
posted in Amazon Alexa and Sonos
Alexa not able to play music

Anyone else having Alexa issues after the firmware update to 16.3.3 (build 80156190)? I can’t get Alexa to stream music from any of my voice controlled speakers. I am having to use the app to start the music.

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22 days ago
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CheddarrobContributor I
asked in Amazon Alexa and Sonos
voice control via Alexa

I recently changed broadband provider, since when the voice control on my Sonos 1 does not fully respond to commands. Eg if I ask it, via Alexa, to play Radio 4 is says ' playing Radio 4' but nothing happens. Advice please 

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C
1 month ago
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AwutzqiblawiContributor I
asked in Amazon Alexa and Sonos
symfonisk bookshelf incompatible with echo dot

Had some issues with our speakers/system. Reset everything and.now I can’t get my symfonisk bookshelf speakers in the kids rooms to work with their echo dots. The Alexa app says the speakers are not compatible and cannot play all audio.  They had previously worked perfectly. Any one else run into this?

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Corry P
28 days ago
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modernoutlawContributor I
asked in Amazon Alexa and Sonos
Alexa plays through One SL but not sub

Hi, whenever I request that Alexa play song through my Sonos system, it will play through the 2 One SL‘s set up as a speaker pair, but not through the sub. They are all paired as a system through the Sonos app. If I Airplay or use the Sonos app it works as intended but only when I request through Alexa does the sub not play. The 2 One SL’s play as the stereo pair but nothing comes from the sub. What could it be??

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MoPac
1 month ago
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LoneWolfContributor I
asked in Amazon Alexa and Sonos
Asking Alexa about the current Weather, but dont work?

Hello,When I ask Alexa for the current weather via my Sonos speaker, I always get the message that she is not aware of where I live, but I can save it as an address.A unique address is stored in the Amazon account that I use for the smart speaker. Do I need the Alexa app here or is the error somewhere else?

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K
1 month ago
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Alexa_not_workingContributor I
asked in Amazon Alexa and Sonos
alexa setup

Alexa was working fine, for some reason we factory reset the Sonos one (dont ask me why) and now I cant get alexa to work. I dont have either alexa app or amazon app on my phone, and when I click “sign in” it just immediately says there was an issue and I can try again or cancel. Extremely frustrating 

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F
1 month ago
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MattG007Contributor I
posted in Amazon Alexa and Sonos
Ring Notification on all Sonos devices except the Sonos One

The Ring Doorbell announces on the Roam & Roam 2 and Alexa enabled TV but I cannot get the announcement on the Sonos One. I have reset the SONOS One and ensured that it’s connected to the associated Alexa account. Has anyone experienced the same or similar issue and resolved it. If so how did you?

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M
1 month ago
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NepentaContributor I
asked in Amazon Alexa and Sonos
alexa grouping sonos era300

I have 3 era 300 grouped, all is fine until one degroup itself after some days, I dont know why. Is there any way with any app or alexa or any other system that I can group all them together again automaticaly? 

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Ken_Griffiths
1 month ago
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