Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 2,868 Topics
  • 22,758 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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2868 Topics

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Rivals UnitedContributor I
asked in Amazon Alexa and Sonos

Disable Sonos One Alexa from playing a sound when I say "Alexa"

I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?

313
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2 years ago
K
Kumar
asked in Amazon Alexa and Sonos

Microphone sensitivity for the “Alexa” wake word is low

I still have to use either, but here is the Stuff magazine take on this, from their review: "Finally, Alexa seems to be less responsive on the Sonos One, at least compared to the Echo, meaning you have to speak a little bit louder for it to hear you. Considering my Echo will sometimes pick up an unintended ‘Alexa’ reference while I’m chatting in another room, this probably isn’t as significant a shortcoming as it sounds. Read more at https://www.stuff.tv/sonos/one/review#RDh9IciKOQwAQ2K0.99 But something that is a concern that Sonos ought to look at, if what you say is more applicable.

262
Master T
4 years ago
Ryan S
Ryan SRetired Sonos Staff
posted in Amazon Alexa and Sonos

New to Sonos or Alexa? How to set up

So you have an Alexa device and Sonos players, where do you go next? [b]1.[/b] Make sure your Sonos and Alexa devices are all powered up and connected to the network. [i]If you're new to Sonos, this means Installing the Sonos app, and going through the steps for [url=https://support.sonos.com/s/article/2627]Setting up Sonos here[/url]. There's a great video too. If you're new to Alexa, install the Alexa app (currently only available in the US, UK, and Germany) and make sure your Alexa device(s) show up. They will be listed under Settings > Devices. Amazon has a setup guide for the Echo Dot [url=https://www.amazon.com/gp/help/customer/display.html?nodeId=201994280]here[/url].[/i] [b]2.[/b] In the Alexa app, search for and add the Alexa Skill for Sonos. [b]3.[/b] Follow the on-screen prompts to authenticate your Amazon account, then your Sonos account. [b]4.[/b] Finally, inside your Alexa app, select discover devices under Smart Home or on the Sonos skill page. You

194
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4 years ago
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spcdustAvid Contributor I
asked in Amazon Alexa and Sonos

Amazon Echo / Dot and Sonos Integration

So with Sonos integrating Amazon Echo within their eco system a couple of questions: - If I install an Amazon Echo Dot in each room that I have Sonos speakers in will I be able to assign that particular dot to that rooms speakers? For example, I don't want to ask Alexa a question and then have all of the households Sonos speakers respond. - I assume using the Dots that as well as having full control of Sonos Music system I will also have full use of the usual Amazon Echo services i.e. Alexa, what's the weather forecast, and it will use that particular rooms Sonos speakers to respond? The potential is quite compelling if it's implemented well but good to get some clarification.

190
Airgetlam
5 years ago
Ryan S
Ryan SRetired Sonos Staff
posted in Amazon Alexa and Sonos

Alexa + Sonos: How it Works

So you’ve read all about [url=https://en.community.sonos.com/forum-228971/alexa-now-playing-on-sonos-6791301]Amazon Alexa working with Sonos[/url] and you want to know more. Here’s a rundown of how the integration works. Your Amazon Alexa devices are listening for you to say the wake word, “Alexa”. When they hear that word, the microphones record what you say and send the audio to the Amazon Alexa cloud to be translated. That voice line turns into a string of text. The Amazon protocols determine if it’s meant for Amazon Alexa or for a Sonos player. If it’s for Sonos, that text is then sent directly, and securely, over to the Sonos cloud to be turned into a command using our own codes. Finally, the Sonos intended command goes down to the system. Want to try it out? Here are [url=https://support.sonos.com/s/article/3514]some fun commands[/url] to try. I like starting with: “Alexa, play some salsa in the kitchen.”

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missyagogo
3 years ago
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Robert parksContributor II
posted in Amazon Alexa and Sonos

Napster with Alexa

Will Alexa be able to work with Napster

119
I
3 years ago
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dynAdZContributor I
asked in Amazon Alexa and Sonos

Alexa volume issue since 12.1

Hi folks,I’m experiencing issues related to the volume of Alexa since the Sonos update to 12.1. I’m using a surround setup with one Sonos Beam and two Sonos Play:1 in my living room. Since a few years, the Alexa response volume was just static and not related to the music volume set by Sonos. This was a good thing because you could listen to music in very low volume while you could talk to Alexa and get a normal, relatively loud response.Since 12.1, the Alexa volume seems to be related to the overall speaker volume. Now when the volume is set maybe between 1-20%, it is just impossible for me to communicate with Alexa because her responses are extremely quiet. I can only start to understand her again when the volume slider is maybe at 25-30% or higher, but then of course the music is also proportional louder, which is not good.Is there any way to set the Alexa volume independent of the music volume?Thank you very much in advance.

116
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2 months ago
Edward R
Edward RRetired Sonos Staff
posted in Amazon Alexa and Sonos

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup process does use two different apps, so don’t stress if you’re having trouble, we can help. If you are reading this thread, you will now be aware that integrating the two platforms requires several authentication steps which require you to move between applications and interfaces, providing login details and authorising services along the way.Simply put: It involves some moving back and forth, providing information as you go.The issues this post may help you resolve include but are not limited to: - "Your Spotify account does not support streaming on this device." - Radio stations not playing when you ask them to. - Asking for something to play- whether this is acknowledged or not- only to be met with silence.It is worth noting, however, that several of your desired functions may simply not be available on Alexa via Sonos just yet. We have articles t

111
UKMedia
2 years ago
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Sophie01Contributor I
asked in Amazon Alexa and Sonos

wont skip track

I have 2 sonos ones and a beam, when I ask to skip track with alexa on spotify, she just says I cant skip to the next song. Very frustrating.

106
niimaikun
2 years ago
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Alejandrix33Contributor I
posted in Amazon Alexa and Sonos

Have to ask twice to play Spotify music

Everything was working before the update. I say “alexa, play metallica songs in living room”, and metallica starts to play. I can control volume, pause music, skip songs… no problem at all. Now I go to the S2 iphone app, and play something different, lets say ACDC in spotify Then if I say “alexa, play music”, instead of continuing with the ACDC it empties the playlist, shows the metallica song for a second, and then nothing plays. Have to ask again, and metallica starts playing. Any idea whats going on? I have tried disabling the skills, removing the playets, reinstalling the apps… everything.

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Corry P
1 year ago
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Disco StuContributor I
asked in Amazon Alexa and Sonos

Alexa will not stop playing or pause

I have a Sonos Beam in my living room in a group with two Gen 1 Sonos One speakers and a Sonos Sub. I have had Alexa enabled since I initially setup this system. All had been working well but suddenly, Alexa will not stop or pause playing by voice command. I can say "Alexa, play NPR" and it will respond properly. I can say "Alex Louder" and "Alex Lower" and the volume will adjust. But when I say "Alexa Stop" (which is what I've been saying since day one) or "Alexa Pause" it will simply make the command chime and keep playing. Also, the Beam is working properly but in the Sonos app, I don't specifically see the Beam listed as a speaker. I think it might simply be labeled "Living Room?" I'm not sure if I should see the Beam specifically? I tried to remove Alexa and reactivate it but I got completely confused and I'm not sure what I accomplished. I'm now back to square one, with the same symptoms as described above. I have an Echo Dot in another room that responds normally to S

94
L
2 years ago
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Robert parksContributor II
asked in Amazon Alexa and Sonos

Playing Local Music Library on Sonos through Alexa

Will alexa skill be able to play from my music library?

87
T
3 years ago
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sames22Contributor I
asked in Amazon Alexa and Sonos

Sonos will not skip songs with alexa

Alexa says she cannot play the next song when asked to do so. This is a sonos problem because other alexa devices will skip when asked. Only sonos devices wont skip. Sonos and alexa seem to respond correctly to all.other requests, weather, timer, play music etc.

81
B
2 years ago
Ryan S
Ryan SRetired Sonos Staff
posted in Amazon Alexa and Sonos

Getting Ready for Sonos One

[img]20c73893-84e0-4e6b-9321-ee615655f7d8.jpg[/img] If you’re as excited about the new [b][url=https://en.community.sonos.com/forum-228971/introducing-the-new-sonos-one-6791304]Sonos One[/url][/b] as we are, you’ll want to make sure you’re ready to go the moment you pick it up on the 24th. Here’s everything you need to know to be all prepped for the release of the Sonos One. [list=1] [*]On your mobile device, download the [b]Amazon Alexa app[/b] from the Apple app store or Google Play. This app is going to be used to control some basic Alexa services, such as picking a default music service from the Alexa supported services. [*][url=https://www.amazon.com/]Create an Amazon account[/url], if you don’t have one yet. Just click Sign In and Start here where it asks if you’re a new user. [*]Update all your Sonos devices to version 8.0 by [url=https://sonos.custhelp.com/app/answers/detail/a_id/226]checking for updates[/url] inside the Sonos app. [/list] That’s it! You’ll be

80
C
5 years ago
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ShantyContributor I
asked in Amazon Alexa and Sonos

Sonos Alexa Integration India

I am form Mumbai, India. I have been using Sonos with Alexa integration till yesterday, until Amazon launched Alexa services in India. To get the local skills I had my Amazon marketplace for Alexa changed from UK to India and since then my Sonos skill for Alexa vanished. I am unable to search Sonos skill on Alexa Skills page. On contacting Amazon, they replied that Sonos hasn't released the skill for India :(. Any clue how can I enable the Sonos skill for Alexa whilst having the location India. Regards, Shanty

80
controlav
4 years ago
M
MurraySonosContributor I
posted in Amazon Alexa and Sonos

Audio actions in routines are currently not supported on this device.

I have set up a simple 2 step routing to turn on two smart plugs simultaneously through Alexa. This works 100% find on a dot but I get an audio recording of "Audio actions in routines are currently not supported on this device" every time I run it from my Sonos One. How do I make this irritation go away!

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M
2 years ago
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BlobskiContributor I
posted in Amazon Alexa and Sonos

Sonos, Alexa and local NAS stored music

I am impressed with the Alexa / Sonos release yesterday and am pleased to see that it will develop. I know two other people with SONOS systems, and we all play music from a local NAS. Is this possible using Alexa voice control?

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jgatie
5 years ago
T
Tek_Freek
asked in Amazon Alexa and Sonos

I think I've made an expensive mistake.

Alexa - what a piece of junk. I'm serious. :@ I ask it to play a group (Cream today) and it will either play one, or if I'm lucky two songs then stop. Or if it does move to a third song it plays rap. Rap for God's sake. The last thing I want to listen to is rap crap. I asked it to play sixties music today. Two songs and silence. It has become very obvious to me that the people who program this device do not know what they are doing. A lot of money for a piece of garbage. Merry Christmas to my wife.... not.

77
T
5 years ago
A
antny024Contributor I
posted in Amazon Alexa and Sonos

Alexa volume VERY low on Sonos Beam

When my Sonos Beam volume is set a comfortable level for watching tv and I ask Alexa a question, the volume of her response is too low. I am unable to hear the answer.  If I raise the volume of the Fire Cube it doesn’t change the volume on the Beam. If I raise the volume of the Beam I can hear her response, BUT the volume is WAY too loud to watch tv.. 

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R
5 days ago
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SonosonEnthusiast I
asked in Amazon Alexa and Sonos

Alexa Multiroom music simultaneously on Sonos and Echo devices

In September 2018 Amazon released the AVS Device SDK that allows Alexa enabled 3rd party speakers to use Alexa Multiroom Music (MRM). This means Amazon now supports music played from Echo speakers and 3rd party speakers at the same time. Does Sonos plan to update their Alexa enabled speakers (One, Beam) to allow Alexa multi-room music?

73
G
3 years ago
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AbtexContributor III
posted in Amazon Alexa and Sonos

Amazon Dot and Play 5 line in going quiet when replying from Alexa

I have an Amazon Dot connected to my play5 using the line in option. Until today Alexa speech volume and the music volume were fine. I have now updated my speakers, but now I can hardly hear Alexa speaking. (Weather reports etc) If I ask her to play music the volume is fine. I have set the line in volume to 10 for the speaker in the options, but this makes no difference. Anyone else having this issue.? Thanks Marc

72
E
4 years ago
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M ZContributor I
asked in Amazon Alexa and Sonos

Alexa voice volume too loud

Hi there, I already read some posts about other people heaving problems with alexa's voice volume on the Sonos One. Some say it's not loud enough, when they have low music playing. Some say it's too loud. For me, the problem is, that Alexa is way too loud. When I mute the Sonos One and ask Alexa a question, she responds at a volume absolutely inapropriate. So I won't ask Alexa a lot in the evening, because I'm scared to wake someone up. Is this just normal on the Sonos One, is this a bug? And is Alexa supposed to be muted, when the Sonos One is muted? I would appreciate any advice. Does anyone have similar experience with the Sonos One?

72
H
3 years ago
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brilliantb0yContributor I
asked in Amazon Alexa and Sonos

Sonos One not playing Alexa output

I am using the Sonos One I received today. I’ve got everything set up properly I believe but here’s the issue I’m having... the music plays fine through sonos app and commands but any non sonos commands aren’t outputting through the speaker. For example, if I ask for the flash briefing it will tell me “here’s your flash briefing” and then nothing will come out of the speaker. Same for “sleep sounds.” If I ask it to play a sleep sound it will say it’s playing but it won’t actually play. Seems to be the skill outputs but I could be wrong. My echo dot is working fine.

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UKMedia
4 years ago
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LittleDreaDContributor II
posted in Amazon Alexa and Sonos

Sonos One alternate Alexa "wake word" change

I was going to buy a pair of Sonos ones when they first came out but the inability to change the "wake word" from Alexa was a deal breaker for me as I already have a multi-room Sonos/Echo/Alexa Home autmation setup in which I use the "wake word" "computer". Therefore any expansion to my existing setup has to also have the abilty to alter the "wake word" to "Computer" as with the Echo/Echo dot. Has this issue now been addressed? If not, can this issue please be addressed in a future update to allow the Alexa Wake word on the Sonos One's to be changed from "Alexa" to "Computer"?

68
chicks
3 years ago
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d2iguyContributor I
asked in Amazon Alexa and Sonos

Alexa voice assist stops working S2

Sonos hive, seeing if anyone else is seeing this issue. I upgraded to S2 and did a full redetect of every device in my Sonos system. All are compatible with S2 and all upgraded successful. Alexa detected my SonosOne and picked up all my devices. So far so good.  My SonosOne was not showing the mic active. I figured out this was due to the voice service not being set right. I went through pass after pass of trying to get it working only to be stopped by the dreaded error that sonos could not make the amazon account "There is a problem adding Alexa." I have tried multiple speakers alexa enabled sonos speakers; same issue. I have also ripped out the sonos skill and put it back to no avail. It all worked under S1 software. And all the Alexa-Sonos groups and play services work. So this is limited to just voice services. What is interesting is I CAN successfully add the Google Assistant service without issue. So I  thinking this is a compatibility issue with S2 and Alexa. Anyone else see

68
T
2 years ago

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