Amazon Alexa and Sonos

Your one-stop shop for discussing Amazon Alexa with Sonos. How do you add Amazon Alexa to Sonos One or Beam? How do you pair an Echo device with a Sonos speaker? Get your answers here.

  • 2,917 Topics
  • 22,944 Replies
Ryan S
Ryan S
started this topic

Alexa and Sonos Megathread

Since the first introduction in October 2017, we've been hard at work with the Amazon Alexa team to improve the Sonos skill and Alexa-enable...
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Edward R
Edward R
started this topic

Resolving (the majority of) Issues with Alexa on Sonos

This thread is intended to help get you going if you get stuck setting up Alexa with Sonos, or if you have run into any errors. The setup pr...
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2917 Topics

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davidkozlowskiContributor II
posted in Amazon Alexa and Sonos

When will Alexa "Routines" become available?

I love my Sonos Beam w/ Alexa, but it really sucks that a lot of baseline Alexa functionality doesn't work w/ Sonos. For example, I want to set a Routine that shuts off my TV, dims the lights, and plays Jazz music from Pandora at volume 10. I can easily setup this Routine on my iPhone, but Alexa on Sonos doesn't support it at all, which is incredibly annoying. Does your engineering team have a roadmap or timeline to adopt more of the standard or baseline Alexa functionality, like Routines?

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D
2 years ago
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somerandomguyContributor I
asked in Amazon Alexa and Sonos

Amazon Echo Dot Coupon? Did you get one?

Did anyone get an Amazon Echo Dot coupon? My friend told me about it today, but I've had a sonos play 5 since 2012 but I didn't get a coupon. :?

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5 years ago
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SH12Contributor I
posted in Amazon Alexa and Sonos

setting up multi-room music in Alexa app

I have 2 Sonos Ones (both have Alexa built in)n and a Sonos Play 5. I asked Alexa to play music in bedroom, dining room and family room, then Alexa tells me I need to set up multi-room music on Alexa app. I checked internet to see how to do that and it says to go to "Audio Groups" in Settings but there is no Audio Groups shown in my Alexa app Settings.

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Chris
4 years ago
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tjdtommydContributor I
asked in Amazon Alexa and Sonos

UK voucher code for Echo dot

Email received today with promotional offer on Echo dot for existing Sonos customers. However, this does not seem to be valid for customers in the UK. Is there another code to use? or is this offer exclusively for Sonos customers in the US?

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R
5 years ago
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erogers
posted in Amazon Alexa and Sonos

Alexa Multi-room Music / Audio Groups

I have a new Sonos One that I am adding to home with 2 Echo devices. In the Alexa app I am trying to setup an Audio Group for multi-room music. However, the Sonos One does not show up as an available Echo device to add to the group. What is the trick for getting this to work? Thanks.

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jgatie
4 years ago
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dasymProminent Collaborator II
asked in Amazon Alexa and Sonos

Outage - Alexa started BBC stations not playing

As of today I can't get BBC Radios 2 or 4 to play on my Sonos Ones. It says it's playing eg BBC Radio 4 from TuneIn but it doesn't. Anyone else getting this?

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Ken_Griffiths
4 years ago
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user1217311Contributor II
asked in Amazon Alexa and Sonos

Sleep Timer using Alexa - not working with Sonos One

Purchased a Sonos One to use with Amazon Alexa and have discovered that although I can listen to my favourite radio station, when I ask the Alexa to sleep after any number of minutes, and it acknowledges, the Sonos does not turn off. This feature works perfectly with the Amazon Echo and Dot (which I also own). I have spoken with support who say that this feature is not currently supported however, as a result, I cannot keep the Sonos in my bedroom (where I bought it for), as I wake up every night now with the radio on in the background (which I don't want). Does anyone have a fix or does anyone know IF Sonos are working on resolving this as they don't have any way of checking via the technical helpdesk nor can they automatically inform me when it does become available.

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4 years ago
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Colonel BadgerTrending Lyricist I
asked in Amazon Alexa and Sonos

Alexa welcomes Apple Music to Amazon Echo

So on Dec 17th Apple Music will be available on Amazon Echo devices. https://www.usatoday.com/story/tech/columnist/baig/2018/11/30/alexa-welcomes-apple-music-amazon-echo/2151574002/ The question is; does this make Apple Music immediately available to those of us who use an Echo connected to Sonos. On Dec 17th will I be able to ask my Echo to play apple music on my Sonos ? Or will Sonos also need to "do something" to make this work ?

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Ken_Griffiths
4 years ago
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apb123Contributor I
asked in Amazon Alexa and Sonos

Audible ?

I have just bought a Sonos One. The sound is great. The Alexa integration doesn't seem to work well. A lot of the skills just don't work. Audible is really important for me and I thought it would be possible to play through Alexa. It tells me it is about to play my book..but nothing happens. Audible is 80% of my use case. I might have to take it back

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Chris
5 years ago
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wojoContributor I
posted in Amazon Alexa and Sonos

Alexa voice volume linked to Sonos volume? Need independent control

It seems the volume of the Alexa voice is linked directly to the volume of the Sonos One unit. That means if I'm playing quiet music in the background, and I activate Alexa, I can't really hear her voice at all. That also means if I am playing loud music, after the "ducking" to mute the music the voice is really loud. The volume should be independent or perhaps some proportional volume of the music.

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G
4 years ago
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magntpatContributor I
posted in Amazon Alexa and Sonos

Multiple Echo and Sonos - play everywhere not an option

I have 4 echos in my house grouped to the “everywhere” group through Alexa. I added my Sonos Play 1 and it works fine by itself with any simple alexa commands. However, I tried to add my Sonos speaker to my everywhere group but it doesn’t seem like this is an option. Can anybody tell me if I can play my music on ALL of my echo devices AND my Sonos at the same time? If I can’t add Sonos speakers to the everywhere group along with my Echo devices, I’m less likely to purchase an additional Sonos like I planned. Isn’t the whole point to be able to play music in all the speakers at the same time?

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4 years ago
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sbg89Contributor I
posted in Amazon Alexa and Sonos

Alexa Sonos Roam

Alexa will not connect to my sonos roam correctly- it will respond but then not play news, flash briefing, or music. All of my sonos devices (roam, beam, and move) will not play spotify through alexa. I have called support twice, and already tried the following:On sonos app: disconnect and reconnect devices On alexa app:  Disable sonos skill and enable again  Disable spotify skill and enable again Delete all sonos devices and add again Deregister all sonos devices and register again None of these things have resolved the issue. I was told to post on beta community but I don’t have any projects open so cannot post on that board.One of the reasons I bought the roam was for handsfree use of Alexa and to play music with spotify- none of these things are working. 

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V
25 days ago
dave77
dave77Headliner I
asked in Amazon Alexa and Sonos

Sonos One problems

My Sonos One arrived this morning, I've unplugged my Echo and setup the One in it's place ready for use. I've upgraded to 8.1 Problems.... - You cannot change the wake word from Alexa. - Music does not play. I say "Alexa, Play some UB40", Alexa confirms and says it is playing but no sound comes out. - Other non Sonos skills don't work e.g. Hue. If I say "Alexa, turn on the Hall lights", Alexa says that the hall is not responding. This works fine from the Echo when plugged back in. - The white light on the unit does not turn off when you disable it in the settings - With the Echo plugged back in I say, "Play UB40 in the Kitchen" I either get "Shuffling songs by UB40 in the kitchen, something went wrong" or "Cannot find songs by 'UB40 in the kitchen' " :) Anyone else have issues like this?

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D
5 years ago
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CallyContributor I
posted in Amazon Alexa and Sonos

Alexa lowering volume

How do I stop Alexa turning down the volume in all the rooms rather than the one it is in? Listening in one room kids using Alexa in another volume up down up down up down.....,

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UKMedia
4 years ago
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nietzschexContributor I
asked in Amazon Alexa and Sonos

How to activate Alexa mics on Sonos One surrounds?

I have a Beam with two Sonos One surrounds, and it's my understanding that the mics on the Sonos Ones are by default OFF, and that the Beam is the only one with mic input for Alexa. Is there a way to turn on the mics on the Ones? I ask because I'm usually closer to the Ones than the Beam when using Alexa, and Alexa on the Beam usually has trouble hearing me (I usually have to yell). Thanks!

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2 years ago
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Mike 4444Contributor I
asked in Amazon Alexa and Sonos

Alexa in canada

When will Alexa be available in Canada?

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S
5 years ago
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HgvfhedgContributor I
asked in Amazon Alexa and Sonos

Drop in on Alexa

I have the sonos play 1 with Alexa and wanted to use the drop in feature to call the echo dots around the house but can't seem to find this on the menu for the sonos has anyone got this working or is it not available if so will it be added to an update soon?

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K
2 years ago
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ScottHallContributor I
asked in Amazon Alexa and Sonos

Recent update now breaking groups with Alexa

After an update to the Sonos software this weekend, the Alexa integration is "broken" in that now, starting music using voice commands breaks apart groups of speakers. Are there new commands, or is there a way to roll back the software version to one that actually worked? If this is the "new normal," then I will need to discuss returning all of the Sonos products I own and looking into a new Alexa compatible system.

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UKMedia
4 years ago
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John_432Contributor I
posted in Amazon Alexa and Sonos

Petition to Add Local Library Playback to Alexa/Sonos Voice Control

Let's let Sonos know we would like this feature added. We've all spent years cultivating music we own, and we'd like to listen to it using the new voice control feature that Alexa has added. Thanks!

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M
3 years ago
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vikram33Contributor I
posted in Amazon Alexa and Sonos

"There was a problem adding Alexa"

Hello, I've just purchased a Beam and Sonos One and went through the installation process. I'm having a lot of trouble activating Voice Services on both of them, as I keep getting the "There was a problem adding Alexa" error message after it logs in to my Amazon account. Both speakers appear in my Amazon account under "Devices" and also in the Amazon Alexa app (I can play music through them using voice via the Alexa application), however I can not control them via the microphones on the speakers. Really eager to get to this fixed as I'm loving them otherwise. Thanks

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3 years ago
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glennsonosContributor I
asked in Amazon Alexa and Sonos

Sonos and Alexa in two houses

I have Sonos speakers and Echo dots in two houses. I activated the Sonos skill in the first house and all is good for using Alexa to control the Sonos speakers in the first house When I go to the second house and search for devices, the Echo dot does not find the Sonos. Is it not possible without using a second Amazon account?

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Ken_Griffiths
4 years ago
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ThebutlersContributor I
posted in Amazon Alexa and Sonos

Alexa in australia

I have a sonos one that I have been using with Alexa but now that the service is starting in Australia my account has been migrated and I have lost all my skills in order to get them back I need to set the language to English Australia thesis need o be bone in the sonnos app do you know when voice services will be made available in Australia so I can change the setting

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5 years ago
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ZaphodbbzContributor I
asked in Amazon Alexa and Sonos

Alexa integration for SONOS

Does anyone know if/when Alexa will be supported by SONOS? I've seen a lot of conversations about a public trial in 2017 but nothing specific about dates and official release. Can anyone confirm if this integration is actually going to happen?

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Ryan S
5 years ago
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liarspokerContributor I
asked in Amazon Alexa and Sonos

Unable to add Sonos Beam to Alexa Group

I am trying to add my Sonos Beam to an existing (or new) Alexa group, but it does not seem possible.I'm following these steps:On Alexa, go to devices Select the Group Tap Edit Select the Sonos Beam Tap "Save"When I go back to that group, the Beam does not appear under group devices. If I try the above steps again, the Beam does not appear selected (part of the group). This is only a minor inconvenience as it prevents me from using commands such as "Alexa, turn on lights". Instead, I need to be more specific such as "Alexa, turn on living room lights". However, it seems like a bug with the Sonos/Alexa integration and I wanted to bring this up. Are others experiencing the same issue?

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Ken_Griffiths
1 year ago
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OCDan1Contributor I
posted in Amazon Alexa and Sonos

Sonos Alexa integration broken since S2 update. Help!

I’ve recently upgraded to the S2 app. Using the original Sonos app I had issues every now and again e.g. silence from Alexa when making requests. To fix I would unlink everything and start again. This always worked. Using the new S2 app, I’ve just tried to unlink and start again for the first time as Alexa responded with silence when I asked it to play a song. When I try to link the Sonos skill to the Alexa app it says unable to link Sonos at this time, please try again later. This is infuriating. The money these speakers cost and the size of the companies involved i.e. Amazon, you would think more time would be invested in R&D before rolling out a buggy product/service. Can anyone please suggest a fix?   I’ve already unlinked Alexa, Spotify and the speaker system from S2 app and reset the app (though when I re-open the app after a reset it does auto-find the speaker system on my network). I’ve unlinked the Sonos and Spotify skills from the Alexa app. I’ve logged out of everyt

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G
2 years ago

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