Alexa volume VERY low on Sonos Beam

  • 31 December 2020
  • 8 replies
  • 198 views

When my Sonos Beam volume is set a comfortable level for watching tv and I ask Alexa a question, the volume of her response is too low. I am unable to hear the answer.  If I raise the volume of the Fire Cube it doesn’t change the volume on the Beam. If I raise the volume of the Beam I can hear her response, BUT the volume is WAY too loud to watch tv.. 


8 replies

Userlevel 6
Badge +17

Hi @antny024.

Welcome to the Sonos community and thanks for bringing this to our attention. I understand that it can be quite frustrating being unable to hear the response of Alexa to your command and when you raised the volume on your Sonos Beam, the audio is way too loud. Allow me to share some recommendation to help out.

I would like to ask some information to better isolate and understand the issue on your situation.

  1. Can we try unplugging the Beam from power and plugging it back after 10-15 seconds? does the issue still persist?
  2. Can we try checking for updates if you are running on the Sonos S2 app by going to settings » system » system update » check for update? Did it help?
  3. Can we try listening to music through your Sonos Beam and check if the behavior is the same with voice response volume level? 
  4. Can we try to follow the guide about how to reduce wireless interference
  5. Can we try to remove and re-add the voice service on the Sonos App? Is the issue persistent?

Allow me to recommend the following guides and please do follow accordingly. (if the above situation does not help)

  1. Log out of ALL Amazon-related apps which are and not limited to the following. (Amazon Prime, Amazon Shopping, Amazon Alexa, etc.) 
  2. Open the Amazon Alexa app and disable the Sonos Skill.
  3. De-register any Sonos product on the Alexa App.
  4. Open the Sonos App.
  5. Remove the Alexa Voice service.
  6. Force close Sonos app.
  7. Force close the Alexa App.
  8. Reopen the Sonos App. Add Alexa as a voice service.
  9. Open Alexa app Add Sonos as skill
  10. Register Sonos speaker
  11. Add music service.
  12. Test to check if it works.
  13. Submit a diagnostic to capture all information performed on the Sonos devices.

Please let me know how it goes and keep me posted.

Thanks and Happy New Year,

I’ve done all that. TWICE!  I was on with a chat agent and that was their suggestion as well. I did all the things you listed. I did submit a diagnostic. They found nothing wrong.  I don’t think anything is actually wrong. Like I said  When I listen to music or the tv at a reasonable volume (18-24 or so) If I ask Alexa a question, her response is barely audible through the Sonos beam speaker. It’s VERY annoying!  It makes using the Alexa device very difficult.. The use of the voice assistant directly through the speaker was a HUGE selling point for me… I was going to buy rear surround speakers and a subwoofer, but now I won’t waste my money if this is as good as it gets.  Very disappointed…  Had a terrible experience with Zvox, my initial experience with Sonos isn’t much better...

I am experiencing the exact same problem.  Certainly hope there is a solution to this issue.  Can we get an update please.

Seriously not even an update here.  I would expect better from the company that is suppose to be a leader in this space.  Have yiu recognized the fact that this is an issue that needs to addressed or are you just simply ignoring it.

I’ve asked the same question.  Seems they don’t really care..  it’s pointless to connect an Echo or Google assistant if you can’t hear when they speak..  Not at all happy with Sonos as a company  or the Beam as a speaker.

Having the same problem here and found several other exact same complaints....thinking if just returning now since it looks like Sonos doesn't care .. such a disappointment 

Userlevel 3
Badge +6

Hi everyone, thanks for reaching out to the community.

 

I just want to clarify that the volume of the voice assistant is directly linked to volume the of the Beam (or any voice-enabled Sonos product). 

 

At the time of writing it’s not currently possible to independently control the volume of the voice assistant compared to the overall system volume, but I have passed your concerns over to our development team for consideration. 

As a slight workaround, it may be possible to lower the volume of your TV source device and slightly raise the Beam’s volume to make the transition between content and the assistant’s voice less jarring, though I appreciate this isn’t an ideal solution.

James L., with due respect, I’m not sure you are capturing the problem correctly. It isn’t that the Alexa volume and the speaker volume are linked (though I agree being able to change them independently would fix the issue). The problem is that they are WIDELY disparate. At a volume in which the speaker is deafeningly loud, Alexa is still barely audible. If they were the same volume, that would be much, much better than the current status quo. As is, it is literally unusable, so I have to turn off Alexa on the Beam (despite being one of its main selling points) and use an old Echo that I’d rather put in a different room.

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