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M Z
Contributor I
Jan 11, 2018 6:52 PM UTC
Answered

Alexa voice volume too loud

Hi there,

I already read some posts about other people heaving problems with alexa's voice volume on the Sonos One. Some say it's not loud enough, when they have low music playing. Some say it's too loud.
For me, the problem is, that Alexa is way too loud. When I mute the Sonos One and ask Alexa a question, she responds at a volume absolutely inapropriate. So I won't ask Alexa a lot in the evening, because I'm scared to wake someone up.

Is this just normal on the Sonos One, is this a bug? And is Alexa supposed to be muted, when the Sonos One is muted?

I would appreciate any advice. Does anyone have similar experience with the Sonos One?
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    Edward R
    Edward RAnswer
    Retired Sonos Staff
    Jan 15, 2018 3:04 PM UTC
    Hi, M Z. Welcome to the community. This is a popular topic at the moment and we have received quite a bit of feedback regarding this. We are currently exploring options as to how to remedy this, so your input is much appreciated. Should this be introduced, we will announce it, but that is all the information we have available until such time, I'm afraid. Please let us know if there is anything else we can do for you. Many thanks.
    Try searching our articles for help with your question: https://www.sonos.com/en/support
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    72 replies

    Edward R
    Edward RAnswer
    Retired Sonos Staff
    Jan 15, 2018 3:04 PM UTC
    Hi, M Z. Welcome to the community. This is a popular topic at the moment and we have received quite a bit of feedback regarding this. We are currently exploring options as to how to remedy this, so your input is much appreciated. Should this be introduced, we will announce it, but that is all the information we have available until such time, I'm afraid. Please let us know if there is anything else we can do for you. Many thanks.
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    Try searching our articles for help with your question: https://www.sonos.com/en/support
      M ZAuthor
      Contributor I
      Jan 18, 2018 7:57 PM UTC
      Hi, Edward. Thanks a lot for your feedback. I look forward to get an update on my Sonos One that's going to fix this issue.

      Another recent problem is music playing from amazon stopping without any reason. I set up the Sonos Skill for Alexa and the Alexa voice assistant as advised in some other posts. Unfortunatelly it didn't solve the problem. Is there a known issue explaining this problem?
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        alip43
        Producer I
        Feb 13, 2018 2:57 PM UTC
        Hi
        Can you add me to this request. I’ve just set up two lovely new Play Ones and Alexa’s voice is booming out at me when I make a request. Hope this can be sorted as the volume is way too loud.
        Thanks
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          sachas3
          Lyricist II
          Mar 1, 2018 4:20 AM UTC
          I’m also having this issue. Alexa’s voice is often much louder than the volume the Sonos One is set to. It actually fluctuates sometimes too... the voice is loud one sentence, and then quieter with the next.
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            geofffitch
            Avid Contributor II
            Apr 5, 2018 12:14 AM UTC
            This really problematic. First I want my music to be louder than the Alexa voice the way it is set, the Alexa voice is about 10 db louder than the music. It makes it almost unusable for me, certainly while there are other people around.
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              benroethig
              Lyricist III
              Apr 8, 2018 10:31 PM UTC
              That's my one real criticism as well. Alexa is far too loud.
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                Chris
                Chris
                Lead Maestro
                Apr 8, 2018 10:34 PM UTC
                Yes their needs to be an ability to adjust alexa vs. sonos volumes.
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                  LEWWY
                  Lyricist I
                  Apr 12, 2018 11:20 AM UTC
                  Just came here to confirm Alexa is also shouting at me. 😞
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                    xxxreme
                    xxxreme
                    Lyricist I
                    Apr 14, 2018 4:50 AM UTC
                    Is there an ETA on fixing this issue? It’s been nearly 5 months of dealing with this loud volume issue.
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                      sonoio
                      Lyricist I
                      Apr 30, 2018 12:33 PM UTC
                      Me too. Its waaaay too loud (compared to music) for me to use it. It could be annoying to others in the house, particularly early morning/evening. There should be a way to set up Alexa's volume, e.g. relative to the music or fixed etc.
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