Contributor I

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Alexa voice volume too loud

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Hi there,

I already read some posts about other people heaving problems with alexa's voice volume on the Sonos One. Some say it's not loud enough, when they have low music playing. Some say it's too loud.
For me, the problem is, that Alexa is way too loud. When I mute the Sonos One and ask Alexa a question, she responds at a volume absolutely inapropriate. So I won't ask Alexa a lot in the evening, because I'm scared to wake someone up.

Is this just normal on the Sonos One, is this a bug? And is Alexa supposed to be muted, when the Sonos One is muted?

I would appreciate any advice. Does anyone have similar experience with the Sonos One?

Alexa Volume

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Edward RAnswer

Retired Sonos Staff

Hi, M Z. Welcome to the community. This is a popular topic at the moment and we have received quite a bit of feedback regarding this. We are currently exploring options as to how to remedy this, so your input is much appreciated. Should this be introduced, we will announce it, but that is all the information we have available until such time, I'm afraid. Please let us know if there is anything else we can do for you. Many thanks.

Try searching our articles for help with your question: https://www.sonos.com/en/support

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E

el_matt0

Avid Contributor II

+1 for independent control settings for Alexa voice volume. (And a setting to toggle off the Alexa feedback tone!)

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jonymartin

Contributor I

Hi, as people asked already, does anyone know an ETA on a fix for this?

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O

Onlymee

Lyricist I

Alexa volume and tone control are essential. I'm starting to wish I'd bought a Dot instead. No voice notifications, no drop in... feels like I've been cheated out of some basic features (even if it is beautiful and better for music)

Is work underway to address these things?

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M

mdperrine

Lyricist I

JUMPING ON - help - this is clearly a prob for many, and effectively eliminates being able to use the system in evenings - the majority time that i am home and want to use the system. Sonos pls provide ETA on providing a fix.

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Ryan S

Retired Sonos Staff

We're doing a lot of work with the Alexa team on the Sonos One, and for the Sonos Beam that was just announced. So you'll keep on seeing new features and the experience improving. When it comes to Alexa's replies, she should reply at an average volume, based on the current volume setting of your speaker. So if your Sonos One is at volume 70, she'll be a lot louder than if the speaker was set to 20. If you had the speaker on mute, the volume is still "set" to the volume it was at before you muted it.

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A

Anonymous

When it comes to Alexa's replies, she should reply at an average volume, based on the current volume setting of your speaker. So if your Sonos One is at volume 70, she'll be a lot louder than if the speaker was set to 20.

Due to thin walls between me and my neigbours, I tend to play my music around the 12-15% range, but Alexa's voice is still far far too loud for comfort. I've pretty much stopped using Alexa now because of the volume.

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Ryan S

Retired Sonos Staff

Hi pjn, if you set you Sonos One to have the volume around 2-5% does Alexa still sound very loud?

What music source do you usually listen to for music?

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Anonymous

Hi pjn, if you set you Sonos One to have the volume around 2-5% does Alexa still sound very loud?

What music source do you usually listen to for music?

Hi Ryan, just tried it now at both 2% and 15%. Alexa voice appears to be exactly the same volume for both. All my listening is from my local NAS-stored collection. Thanks.

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Ryan S

Retired Sonos Staff

Thanks for the details on the library, that shouldn't affect the volume of Alexa's replies, but for some music sources, people turn Sonos up louder than others. I'll let the team know what you're seeing with Alexa's reply volume. There is a default minimum volume for replies that it won't go under, perhaps what you're seeing is that default minimum is too loud. I don't have the specifics on what that volume is, but I'll let the team know what you're seeing/hearing.

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M ZAuthor

Contributor I

Thanks for the details on the library, that shouldn't affect the volume of Alexa's replies, but for some music sources, people turn Sonos up louder than others. I'll let the team know what you're seeing with Alexa's reply volume. There is a default minimum volume for replies that it won't go under, perhaps what you're seeing is that default minimum is too loud. I don't have the specifics on what that volume is, but I'll let the team know what you're seeing/hearing.

Is there any sign that the abovementioned issue will be fixed anytime soon? Sonos is releasing the Beam and I'd really like to buy it - but I don't want another device with Alexa shouting at me all the time :8

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