Contributor I

Answered

Alexa voice volume too loud

Forum|Forum|8 years ago
January 11, 2018
72 replies
84228 views

Hi there,

I already read some posts about other people heaving problems with alexa's voice volume on the Sonos One. Some say it's not loud enough, when they have low music playing. Some say it's too loud.
For me, the problem is, that Alexa is way too loud. When I mute the Sonos One and ask Alexa a question, she responds at a volume absolutely inapropriate. So I won't ask Alexa a lot in the evening, because I'm scared to wake someone up.

Is this just normal on the Sonos One, is this a bug? And is Alexa supposed to be muted, when the Sonos One is muted?

I would appreciate any advice. Does anyone have similar experience with the Sonos One?

Alexa Volume

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Best answer by Edward R

Hi, M Z. Welcome to the community. This is a popular topic at the moment and we have received quite a bit of feedback regarding this. We are currently exploring options as to how to remedy this, so your input is much appreciated. Should this be introduced, we will announce it, but that is all the information we have available until such time, I'm afraid. Please let us know if there is anything else we can do for you. Many thanks.

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User862331

Contributor I

Omg I just bought a Sonos one and I’m thinking of taking it back because the loudness of the beep and Alexa voice. I have an echo and a spot and a dot and when I say Alexa all I hear is the booming beep from Sonos One - it’s so loud sometimes it scares me. They really need a setting to limit the volume regardless of the sonos one volume if not disable the beep all together. This is a FATAL flaw.

S

somethinganon

Lyricist I

Just received my Sonos Beam yesterday, and overall I'm supremely impressed with it - my first Sonos product (gateway speaker maybe?) and love almost everything about it. However, I can confirm that the same issue is prevalent with the Beam too - namely the Alexa voice is way way way louder than anything else I am playing on the Beam; intrusively so. Adding my voice to the chorus of people highlighting this as a major issue, especially as Alexa integration is being sold hard as a key feature of the Beam. Again, this is a tremendous product, and hopefully Sonos can fix the Alexa voice volume, rather than having it be a fatal flaw. (Interesting that none of the glowing reviews I read/watched (and I read/watched many) picked up on this).

I

ianjamesbrown

Lyricist I

I just set up my Beam and instantly noticed this problem. Alexa voice is simply too loud to use in a quiet house at night. Please can the dev team sort this. Thanks.

L

lee1977

Lyricist I

Have to agree .. just got Sonos Beam to add to my system and Alexa is soooooooo loud. Cannot use at night with kids in bed

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Anonymous

Having same problem with my Beam, Alexa is way too loud. My 8 month old jumps every time Alexa talks and pretty sure all my neighbours can hear it too. Ruins the experience and now not using it in the evenings when my baby goes to sleep. I really wish this could be fixed. So frustrating.

T

TheDiesel

Lyricist I

Hey guys,

This was driving me absolutely bonkers with the sonos one.

Not sure, but I tried saying “Alexa, lower your speaking voice” and got the volume to go down, I did this multiple times and have used Lower and Increase to get to the volume I found acceptable.

Hope that helps!

Ken_Griffiths

Hey guys,

This was driving me absolutely bonkers with the sonos one.

Not sure, but I tried saying “Alexa, lower your speaking voice” and got the volume to go down, I did this multiple times and have used Lower and Increase to get to the volume I found acceptable.

Hope that helps!

You can also say...
“Alexa, set your volume to (integer)” where (integer) is a simple whole number value between 1 and 10.

10 is obviously Alexa's max volume.

A

Anonymous

Just tried both the above methods with my Sonos One. Both lowered the volume of my music only, with Alexa volume remaining the same (i.e. loud). Has anyone else had success with these methods? Thanks.

Ken_Griffiths

Just tried both the above methods with my Sonos One. Both lowered the volume of my music only, with Alexa volume remaining the same (i.e. loud). Has anyone else had success with these methods? Thanks.

Forgetting the music side of things for one minute. Try this...

Say...
“Alexa, set your volume to 1” ... then ask Alexa the time.
then say ...
“Alexa, set your volume to 5” ... then ask Alexa the time again.

If the Alexa volume does not change, then there is a problem.

I would switch off the power to the device for 30 seconds and switch it back on and try it again.

G

Gary Carden

Lyricist II

Ironically, I couldn’t hear Alexa on my new Beam. I used the direction above and asked Alexa to change volume. She did. I changed it a few times until it suited me. Works perfectly.

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